United Airlines refusing to refund me for a checked bag charge by partner in irrops.
Sep 20, 2019, 12:35 pm
#76
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Called chase(since I cannot chargeback via online with a CIP) and they said they cannot chargeback since they said the baggage service was carried out and that it is international and they have no rights and that I would lose. Not sure if I should try a different agent? I find it weird that she'd basically state that there's "no point"
Tried DOT, got a reply back saying I need to file a complaint otherwise they cant move forward. I posted what I wrote earlier:
"I purchased a ticket for round-trip travel from New York-Krakow, then Warsaw-New York. Although my fare included one free bag, as shown on my receipt, when I checked in for the return trip, I was charged 500PLN(~127USD) to check my bag. On Aug. 28th and 29th, I asked LOT for a refund of these charges and was denied. Please ask LOT to refund these erroneous charges"
I guess it's game over. Cool that the little guy can just get stepped all over though :/
Tried DOT, got a reply back saying I need to file a complaint otherwise they cant move forward. I posted what I wrote earlier:
"I purchased a ticket for round-trip travel from New York-Krakow, then Warsaw-New York. Although my fare included one free bag, as shown on my receipt, when I checked in for the return trip, I was charged 500PLN(~127USD) to check my bag. On Aug. 28th and 29th, I asked LOT for a refund of these charges and was denied. Please ask LOT to refund these erroneous charges"
I guess it's game over. Cool that the little guy can just get stepped all over though :/
Last edited by Zealex; Sep 20, 2019 at 12:43 pm
Sep 20, 2019, 12:47 pm
#77
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Sep 20, 2019, 12:50 pm
#78
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Did you do it via the complaint form? https://www.transportation.gov/airco...umer-complaint
an agent emailed me so I emailed back asking if he needed more info.
Other than that, looks like I'm out of options.
Last edited by Zealex; Sep 20, 2019 at 12:57 pm
Sep 20, 2019, 1:05 pm
#79
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You filed a complaint, and the agent responded saying that you need to file a complaint? That's very confusing. When I've filed a DOT complaint, I got a response saying that they'd forwarded the message to the airline and they had 30 days to respond.
Sep 20, 2019, 1:06 pm
#80
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Reading #75 , it does appear that LO was correct. Thus, the entire chargeback / DOT issue becomes irrelevant.
Take a close read of your travel insurance and see whether it covers the extra expense. Or, presuming that somewhere in the chain of cancellations & reroutes, at least one, if nor more, of the ticketed flights were not cancelled/delayed for "extrarordinary circumstances," you should see EUR 600 for that and you are still ahead for your troubles.
Take a close read of your travel insurance and see whether it covers the extra expense. Or, presuming that somewhere in the chain of cancellations & reroutes, at least one, if nor more, of the ticketed flights were not cancelled/delayed for "extrarordinary circumstances," you should see EUR 600 for that and you are still ahead for your troubles.
Sep 20, 2019, 1:08 pm
#81
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Reading #75 , it does appear that LO was correct. Thus, the entire chargeback / DOT issue becomes irrelevant.
Sep 20, 2019, 1:35 pm
#82
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Reading #75 , it does appear that LO was correct. Thus, the entire chargeback / DOT issue becomes irrelevant.
Take a close read of your travel insurance and see whether it covers the extra expense. Or, presuming that somewhere in the chain of cancellations & reroutes, at least one, if nor more, of the ticketed flights were not cancelled/delayed for "extrarordinary circumstances," you should see EUR 600 for that and you are still ahead for your troubles.
Take a close read of your travel insurance and see whether it covers the extra expense. Or, presuming that somewhere in the chain of cancellations & reroutes, at least one, if nor more, of the ticketed flights were not cancelled/delayed for "extrarordinary circumstances," you should see EUR 600 for that and you are still ahead for your troubles.
I googled EU261 and it seems most airlines always deny it, then make you fight for it. Apparently once you threaten legal action it works well. I may just use Airhelp and be done with it, it's still free money I didn't know about without the headache of fighting for it.
Sep 20, 2019, 1:37 pm
#83
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That’s what I said a few days ago. The CC company might not even follow up and simply credit the balance. This has turned into more complexity than refinancing a home.
Sep 20, 2019, 1:39 pm
#84
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Sep 20, 2019, 1:45 pm
#85
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And I'm curious whose cards unquestioningly charge back purchases which are ostensibly legitimate (at least, the cardholder properly authorized the charge, the merchant claims it was proper, and the service was delivered). I've had enough hassle I don't even bother to chargeback things like a vending machine double-charging my card (I can get that one done, but not worth it for $1). Fraud is of course another story - if you dispute a charge as fraudulent the CC companies have your back.
Sep 20, 2019, 1:45 pm
#86
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I am aware that Chase sometimes eats the cost and covers it themselves, but they did not offer that in this case =\
Last edited by Zealex; Sep 20, 2019 at 2:02 pm
Sep 20, 2019, 5:02 pm
#87
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There is no claim under EC 261/2004 for the baggage fee.
As noted above, it is highly likely that one or more of your cancellations did generate a cancellation/delay compensation claim, which would be EUR 300 at 3 hours and EUR 600 at 4 hours. That is entirely separate from bag fees.
Why were the various flights cancelled/delayed? You were there and presumably know.
There is no reason to pay out the 25-33% cut on a delay/cancellation claim yet. You have not even filed and been denied. Why pay out as much as EUR 200 for something that has not even happened when you have gone to the ends of the earth over the lesser bag fee?
As noted above, it is highly likely that one or more of your cancellations did generate a cancellation/delay compensation claim, which would be EUR 300 at 3 hours and EUR 600 at 4 hours. That is entirely separate from bag fees.
Why were the various flights cancelled/delayed? You were there and presumably know.
There is no reason to pay out the 25-33% cut on a delay/cancellation claim yet. You have not even filed and been denied. Why pay out as much as EUR 200 for something that has not even happened when you have gone to the ends of the earth over the lesser bag fee?
Sep 20, 2019, 8:36 pm
#88
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Join Date: Sep 2019
Posts: 19
There is no claim under EC 261/2004 for the baggage fee.
As noted above, it is highly likely that one or more of your cancellations did generate a cancellation/delay compensation claim, which would be EUR 300 at 3 hours and EUR 600 at 4 hours. That is entirely separate from bag fees.
Why were the various flights cancelled/delayed? You were there and presumably know.
There is no reason to pay out the 25-33% cut on a delay/cancellation claim yet. You have not even filed and been denied. Why pay out as much as EUR 200 for something that has not even happened when you have gone to the ends of the earth over the lesser bag fee?
As noted above, it is highly likely that one or more of your cancellations did generate a cancellation/delay compensation claim, which would be EUR 300 at 3 hours and EUR 600 at 4 hours. That is entirely separate from bag fees.
Why were the various flights cancelled/delayed? You were there and presumably know.
There is no reason to pay out the 25-33% cut on a delay/cancellation claim yet. You have not even filed and been denied. Why pay out as much as EUR 200 for something that has not even happened when you have gone to the ends of the earth over the lesser bag fee?
Yeah I will try contacting them first and if they don't budge I'll use a refund company.
I reviewed the travel insurance on the Ink Preferred and I'm not sure I could claim my baggage under that, unfortunately.
Little annoyed the agent wouldn't do a CB. Least would have given me some form a chance(a chance they wouldnt even respond at all) .. maybe I could try a different agent? I'll call next week when work is slow, possibly. I've had some free time at work this week, so researching and calling hasn't been difficult but definitely dont wanna make this into some night time job haha.
Sep 20, 2019, 8:39 pm
#89
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Sep 20, 2019, 9:06 pm
#90
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When I filed a DOT complaint against Iberia for improperly collecting PFCs on domestic (U.S.) award travel on AA flights, I received a response from DOT with a DOT complaint number. But I filed the DOT complaint only after I filed a complaint with Iberia, and Iberia failed to respond in a timely basis.
I would submit the charge-back in writing, including copies of your original UA ticket, along with a copy of the DOT baggage regulation.
Last edited by WineCountryUA; Sep 20, 2019 at 9:59 pm Reason: merged consecutive posts by same member