PP downgrade due to equipment change - options?
#1
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PP downgrade due to equipment change - options?
Over the weekend, UA removed the 787-10 from December and January schedule in LAX-PVG which removes the PP cabin from the market. It appears that UA is just downgrading pax to Economy (based on the app) but haven’t received an official schedule change notification email and PNR is showing segments waitlisted.
Any idea what options I will have here? Will UA provide downgrade compensation? Will UA be like DL on SEA-PVG this summer where they upgraded PP passengers on impacted flights to business class? If not, is it possible to get them to confirm GPU I had previously waitlisted?
Any idea what options I will have here? Will UA provide downgrade compensation? Will UA be like DL on SEA-PVG this summer where they upgraded PP passengers on impacted flights to business class? If not, is it possible to get them to confirm GPU I had previously waitlisted?
Last edited by GYEWorldTraveler; Sep 17, 2019 at 6:39 am
#3
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Minimal, based on initial reports on how they are handling SFO-HKG. You can cancel for a full refund. You can fly economy, and get a refund of the fare differential. You can reroute on NH in PE, but it's not clear that UA will waive any fare differential.
Extremely unlikely.
GUC? That's DL. Do you mean GPU? If so, you can ask, but again, extremely unlikely.
GUC? That's DL. Do you mean GPU? If so, you can ask, but again, extremely unlikely.
#4
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How long should I wait to call in? Just wonder when the additional segments will clean up and when I’ll get an email advising I’ve been downgraded. Seems strange they aren’t more proactive about this - do they really think just rebooking into United Economy for the PP fare is acceptable or will they send an email with options at some point?
#5
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There's no definitive answer to that question. The options UA offers may improve if you wait, or they may not.
I'm a bit surprised to read this from a 1K. No notice is SOP for UA. Maybe they'll send an email at some point, but it's at least equally likely they will not.
Just wonder when the additional segments will clean up and when I’ll get an email advising I’ve been downgraded. Seems strange they aren’t more proactive about this - do they really think just rebooking into United Economy for the PP fare is acceptable or will they send an email with options at some point?
#6
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The last few schedule change notifications I received rather shortly after the Saturday load - and some very insignificant (4 minute later arrival, etc). Generally don’t book very far out (usually < 30 days) so haven’t experienced many changes but for as large as this one is with a downgrade in cabin I would have thought it’d for sure trigger an email.
#7
Join Date: Jun 2014
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The last few schedule change notifications I received rather shortly after the Saturday load - and some very insignificant (4 minute later arrival, etc). Generally don’t book very far out (usually < 30 days) so haven’t experienced many changes but for as large as this one is with a downgrade in cabin I would have thought it’d for sure trigger an email.
#8
Join Date: Mar 2010
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How long should I wait to call in? Just wonder when the additional segments will clean up and when I’ll get an email advising I’ve been downgraded. Seems strange they aren’t more proactive about this - do they really think just rebooking into United Economy for the PP fare is acceptable or will they send an email with options at some point?
#9
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Did you challenge over from DL?
#10
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In my experience with previous schedule changes (routes getting dropped, usually) some kind of reasonable published guidance for agents usually lags the actual GDS update by a week or two and it usually pays to wait for the guidance (eg they adjusted seasonality on SFO-AKL a while back and IIRC after guidance was issued they would rebook even award tickets in the same cabin on NZ metal, but before the memo agents would do a lot less). No guarantees of course - I'm not up on how HKG is getting handled.
#11
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The schedule change email I was referring to is one like the below. It doesn’t list options but at least alerts you something is up and came one day after a change last month.
#12
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In my experience with previous schedule changes (routes getting dropped, usually) some kind of reasonable published guidance for agents usually lags the actual GDS update by a week or two and it usually pays to wait for the guidance (eg they adjusted seasonality on SFO-AKL a while back and IIRC after guidance was issued they would rebook even award tickets in the same cabin on NZ metal, but before the memo agents would do a lot less). No guarantees of course - I'm not up on how HKG is getting handled.
It just strikes me as odd that UA loaded a 787-10 on LAX-PVG in August for December/January and one month later is swapping it back to a 787-9.
#13
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Not saying that I would count on this very slim chance but UA knows that at least a certain number of PP seats will actually be flying on the 789 fleet in Jan of 2020.
✨ Polaris (& PP) Retrofits: Schedule, ....
Last edited by AceReport; Sep 17, 2019 at 9:56 am Reason: forgot to past link
#14
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Rather than call, email 1kvoice and ask what will be the official options for the change, suggesting the option you would like be one of the official options
I pay for PP (or equivalent OALs) for a reason and E+ would not be a viable option in my mind.
BTW I book in advance and the majority of the time I only become aware of schedule changes when I look at my reservations. I say majority as occassionally there will be an email but that is the exception.
I pay for PP (or equivalent OALs) for a reason and E+ would not be a viable option in my mind.
BTW I book in advance and the majority of the time I only become aware of schedule changes when I look at my reservations. I say majority as occassionally there will be an email but that is the exception.
#15
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Got it. So you probably haven't yet been inured to UA's way of handling these sorts of things (i.e., haphazard notice and fend for yourself in terms of getting a satisfactory resolution). I'm not saying your expectation is unreasonable in the abstract; in practice that's just not how UA does things.