Transcon Meals Better Than Polaris?
#1
Original Poster
Join Date: Nov 2006
Location: BOS
Programs: UA 1K (2MM); AA LT Gold (1.9 MM); SQ; WN; DL; "Bonvoy Ambassador""
Posts: 398
Transcon Meals Better Than Polaris?
Moderator: Could not find a similar thread (and didn't know if it fit into "Let's Eat"), so please feel free to merge or kill.
Flew BOS-SFO in F today and had an excellent breakfast (cheese quiche with chicken sausage) that was immaculately presented on a plate! (Service was great as well.) It occurred to me that consistently I have better meals on this city pair than in Polaris. Anyone else have the same experience/conclusion? Sorry for no pics, but I think those who have had both experiences will definitely have an opinion!
Flew BOS-SFO in F today and had an excellent breakfast (cheese quiche with chicken sausage) that was immaculately presented on a plate! (Service was great as well.) It occurred to me that consistently I have better meals on this city pair than in Polaris. Anyone else have the same experience/conclusion? Sorry for no pics, but I think those who have had both experiences will definitely have an opinion!
#2
Join Date: Nov 2017
Location: NYC
Programs: UA 1K; DL DM; IHG Platinum; Hilton Diamond; Marriott Gold; Hertz President's Circle
Posts: 237
Yes!
Meals on EWR-SFO/LAX in p.s. business are much better than the stuff they feed me in Polaris. I blame SFO catering, as most my flights are to Asia via SFO.
Meals on EWR-SFO/LAX in p.s. business are much better than the stuff they feed me in Polaris. I blame SFO catering, as most my flights are to Asia via SFO.
#4
Join Date: Dec 2007
Location: SFO
Posts: 4,911
Because the Polaris (I know Polaris hasn’t been around that long but it carried over) menu has not changed in a decade at least out of SFO. Almost always a short rib, a chicken, a seafood, and the cheese ravioli. And prearrival is almost always an omelette. I always though united prepaid 20 years for the same food out of sfo.
#6
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,451
The plating is the flight attendants, not catering. I have wondered if the née-p.s. routes are more desirable and get better attendants, because my experience is they tend to have better crews.
For Polaris, usually I find meals better to-US (catered by outstation) than ex-US.
For Polaris, usually I find meals better to-US (catered by outstation) than ex-US.
#8
Join Date: Mar 2014
Location: CLE
Programs: UA Gold, DL DM, UA 1K, MR PP
Posts: 352
I was impressed with the cheese ravioli MCO - SFO last week. It's not a p.s. flight but it's over 5 hours so I guess it gets different catering. Had an ice cream sundae as well that really hit the spot. My recent experienced in Polaris the food was better than short haul domestic first (buffalo mac and cheese or chicken salad), but not as good as the MCO - SFO catering last week.
#9
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,038
Just flew BOS-SFO last Thursday. The food was catered out of BOS...not sure why all the comments about SFO catering.
The food wasn't bad. We had a choice of the quiche, pancakes, or Rice Krispies. I am not a quiche fan, but had it, and it wasn't bad. 90 minutes out we got the snack basket, and a choice of a turkey wrap or a hummus sandwich. The wrap wasn't bad, and the snack basket had a few more choices than the typical domestic basket. The dinner the night before (SFO-BOS)was beef ribs, chicken or 4 cheese ravioli.
Was the food better than Polaris? Not in my opinion. Not bad, but not better.
The food wasn't bad. We had a choice of the quiche, pancakes, or Rice Krispies. I am not a quiche fan, but had it, and it wasn't bad. 90 minutes out we got the snack basket, and a choice of a turkey wrap or a hummus sandwich. The wrap wasn't bad, and the snack basket had a few more choices than the typical domestic basket. The dinner the night before (SFO-BOS)was beef ribs, chicken or 4 cheese ravioli.
Was the food better than Polaris? Not in my opinion. Not bad, but not better.
#10
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 320
I find the service and plating generally pretty good on transcon 752s. On 781s EWR-SFO, it’s usually been horrific (4 hour meal service, over cooked entrees, no PDB, no refills) because of staffing shortages.
#11
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,220
I agree with the OP's post, but wonder whether it's also tied up with the clash between expectations and reality. As a customer, I expect a lot from a very expensive premium international service - the premium in price over economy is huge and it's two classes up. But with a TCON, it's one class up and generally the premium price over economy is much less. But, it should be much easier to create a more premium ambience in a smaller cabin than in the huge flying dormitories that are business class nowadays. The FAs have large numbers of customers to look after and, eastbound certainly, there's massive pressure just to get on with it so that people can get to sleep. In those circumstance, even if the food were identical, it would seem worse on the longer flight.
#12
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,524
I agree with the OP's post, but wonder whether it's also tied up with the clash between expectations and reality. As a customer, I expect a lot from a very expensive premium international service - the premium in price over economy is huge and it's two classes up. But with a TCON, it's one class up and generally the premium price over economy is much less. But, it should be much easier to create a more premium ambience in a smaller cabin than in the huge flying dormitories that are business class nowadays. The FAs have large numbers of customers to look after and, eastbound certainly, there's massive pressure just to get on with it so that people can get to sleep. In those circumstance, even if the food were identical, it would seem worse on the longer flight.
#13
Join Date: Sep 2012
Location: SEA
Programs: UA MP (1K, 1MM)
Posts: 268
Hey mods, can we change the last word of this thread to actually read Polaris instead of Polrais? It'll make it easier to search for in the future when we want to complain about the fancy foods being served, or not served!
#14
Original Poster
Join Date: Nov 2006
Location: BOS
Programs: UA 1K (2MM); AA LT Gold (1.9 MM); SQ; WN; DL; "Bonvoy Ambassador""
Posts: 398
I agree with the OP's post, but wonder whether it's also tied up with the clash between expectations and reality. As a customer, I expect a lot from a very expensive premium international service - the premium in price over economy is huge and it's two classes up. But with a TCON, it's one class up and generally the premium price over economy is much less. But, it should be much easier to create a more premium ambience in a smaller cabin than in the huge flying dormitories that are business class nowadays. The FAs have large numbers of customers to look after and, eastbound certainly, there's massive pressure just to get on with it so that people can get to sleep. In those circumstance, even if the food were identical, it would seem worse on the longer flight.
#15
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,264
I guess if you consider a meal better than no meal.
I find the meals to be inedible. I keep forgetting to ask for a BoB meal instead.
I've only ever been upgraded on a ps flight once but I do recall that the presentation was better than most Polaris flights.
I find the meals to be inedible. I keep forgetting to ask for a BoB meal instead.
I've only ever been upgraded on a ps flight once but I do recall that the presentation was better than most Polaris flights.