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United Airlines Kicks Elderly Professor Couple Off Late-Night Flight

United Airlines Kicks Elderly Professor Couple Off Late-Night Flight

Old Sep 13, 19, 3:43 pm
  #76  
 
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The waitresses in the sky think of themselves as cops so I always believe the pax side of the story.
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Old Sep 13, 19, 3:45 pm
  #77  
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Originally Posted by Jessie and Guill View Post
Turns out one must have at least 5 posts before one can post a ytube link.
We will do two more posts
You're going to find that you also need to wait 24 hours after your first five posts. It's a security feature that's designed to help prevent spam from automated bots.

Originally Posted by jsloan View Post
The attitude that "the customer is always right" is one of the biggest problems that we have as a culture, because it leads to service employees being treated like dirt.
Originally Posted by Michael El View Post
The waitresses in the sky think of themselves as cops so I always believe the pax side of the story.
Case in point.
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Old Sep 13, 19, 3:48 pm
  #78  
 
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We hope our story heightens UA management's awareness that its policies and procedures have failed to protect passengers.

We further hope UA management continues to improve their policies and procedures.

Thanks for the heads-up on the 24 hour wait period. We will post it tmw pm.

Last edited by WineCountryUA; Sep 13, 19 at 6:49 pm Reason: merged consecutive posts by same member
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Old Sep 13, 19, 3:53 pm
  #79  
 
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Originally Posted by Jessie and Guill View Post
Happy to.
I tapped her elbow because i was seated and could not reach her shoulder.
I needed to show her the BP because she had, long before i tapped her elbow, threatened to remove us from the flight because we refused to leave our seat (which was assigned to us days before and we were seated by the time the passenger with duplicated seat assignment).
We waited for the PIRC review process to complete before telling pur story. PIRC released its decision at the end of August.
Notwithstanding jsloan's post No. 76 (), are you pleased with the article linked in post No. 1 by Michael Goldstein?
That was all contributors to this thread have been going by.
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Old Sep 13, 19, 3:56 pm
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Originally Posted by narvik View Post
Notwithstanding jsloan's post No. 76 (), are you pleased with the article linked in post No. 1 by Michael Goldstein?
That was all contributors to this thread have been going by.
^
That's a really interesting question. We so rarely ever get a chance to hear the perspective of the subject of an article to the actual published story.
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Old Sep 13, 19, 4:00 pm
  #81  
 
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"Professors"

Originally Posted by leonidas View Post
https://www.forbes.com/sites/michael.../#680ddfc36639

Seems like another David Dao type case. Anyone on that flight saw what happened?
Why don't airlines, and perhaps people in general, realize that professors are a special class and treat them as such. Especially when stories like this have that in the title because it is very relevent.

This terrible incident reminds me of the woman removed from a SW flight a few years back related to the presence of a dog on board. Her last lines after being forcefully removed were" I'm a professor!" They ddn't seem to get hte message either
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Old Sep 13, 19, 4:04 pm
  #82  
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Originally Posted by Michael El View Post
The waitresses in the sky think of themselves as cops so I always believe the pax side of the story.
Given that most people in this thread have clearly never had a run-in with an airline's corporate security department, I'm surprised at the attitudes. Maybe not surprised, but annoyed.

Your post basically sums up my thoughts.

I have seen flight attendants get annoyed, report made-up occurrences, and cause all kinds of issues for passengers who did nothing wrong.
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Old Sep 13, 19, 4:25 pm
  #83  
 
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Originally Posted by canadiancow View Post
I have seen flight attendants get annoyed, report made-up occurrences, and cause all kinds of issues for passengers who did nothing wrong.
Good chance both parties (not gate agents) are LAX based so potential future conflicts had to be resolved.

Time of day also favor throwing pax off the flight instead of crew as there were probably no available reserves by that time if a crew was deemed unfit for duty.
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Old Sep 13, 19, 4:44 pm
  #84  
 
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Originally Posted by wco81 View Post
What could she have possibly done to the stewardess?
Welcome to the 1950s. Back to the future.

Originally Posted by Michael El View Post
The waitresses in the sky think of themselves as cops so I always believe the pax side of the story.
Sheesh.
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Old Sep 13, 19, 5:09 pm
  #85  
 
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Originally Posted by jsloan View Post
Any unwanted touching is assault. (Not all assaults will be, or should be, prosecuted). And, again, I'm assuming this is painted as rosily as possible for the soon-to-be-plaintiffs.
Not really. There are usually 4 elements in criminal assault. Intent to do harm, reasonable belief you are going be harmed or offended, immininent harm or it's threat must be the direct result of the threat and the actions must present a physical threat or offensive behavior to the victim.

In this case with the information at hand the hurdles would be intent and the reasonableness of a tap on the elbow.
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Old Sep 13, 19, 6:04 pm
  #86  
 
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Now there is another website post retelling the story but here the 'writer' seems to have embellished the story a bit, claiming that the passengers "grabbed" the flight attendant,

"When the couple tried to show one of the flight attendants their boarding passes, they grabbed the elbow to get the attention of one of the attendants and chaos ensued."

https://www.msn.com/en-us/travel/new...S24?li=BBnbfcL
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Old Sep 13, 19, 6:11 pm
  #87  
 
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Originally Posted by Jessie and Guill View Post
Rickg523, thank you for your thoughtful analysis. We are the couple in the story. We would like to submit a video, which shows Jessie walking up to the FA (FA had threatened to take us off the flight and was talking to other crew members near the cockpit, presumably about the same) to show the FA the BP. Jessie started off saying that Jessie did not want troubles and before Jessie could finish her sentence, the FA said aggressively/yelled that "you are coming out...you are coming out". FARK does not accept mp4 file. We will make it into a ytube file and provides the link as soon as it is done. The video will further shows the FA being substantially taller.
Welcome to flyertalk! It's good to have the horse drinking water directly from its mouth. Or however that goes. That's all I want to contribute to this discussion at this time.
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Old Sep 13, 19, 6:30 pm
  #88  
 
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Originally Posted by Jessie and Guill View Post
Rickg523, thank you for your thoughtful analysis. We are the couple in the story. We would like to submit a video, which shows Jessie walking up to the FA (FA had threatened to take us off the flight and was talking to other crew members near the cockpit, presumably about the same) to show the FA the BP. Jessie started off saying that Jessie did not want troubles and before Jessie could finish her sentence, the FA said aggressively/yelled that "you are coming out...you are coming out". FARK does not accept mp4 file. We will make it into a ytube file and provides the link as soon as it is done. The video will further shows the FA being substantially taller.
He says “United made all these promises”
The invoking Dao; the coming onto internet forums to drop videos of questionable integrity; the general tone of the article -- all serve to impugn the integrity of the story.
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Last edited by onthesam; Sep 13, 19 at 6:33 pm Reason: Remove personal content.
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Old Sep 13, 19, 7:48 pm
  #89  
 
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Originally Posted by Jessie and Guill View Post
Happy to.
I tapped her elbow because i was seated and could not reach her shoulder.
I needed to show her the BP because she had, long before i tapped her elbow, threatened to remove us from the flight because we refused to leave our seat (which was assigned to us days before and we were seated by the time the passenger with duplicated seat assignment).
We waited for the PIRC review process to complete before telling pur story. PIRC released its decision at the end of August.

Turns out one must have at least 5 posts before one can post a ytube link.
We will do two more posts
You were seated, yet you have a video that shows you walking up to the FA in the front of the plane? A little inconsistent.
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Old Sep 13, 19, 7:52 pm
  #90  
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Originally Posted by mmack View Post
You were seated, yet you have a video that shows you walking up to the FA in the front of the plane? A little inconsistent.
It's two people. One can walk while the other records.
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