New website Premier Benefits Page

Old Sep 9, 19, 8:40 am
  #1  
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New website Premier Benefits Page

https://www.united.com/ual/en/us/fly...its-chart.html
The website has a new Premier benefits page. They have multiple errors on it.
The Priority screening row header is duplicated and the Boarding Group row is the row incorrectly headed. The Boarding Groups are wrong unless United is changing them again with Silver in BG3, Gold BG2 and Platinum BG1.
I tried the page feedback but when I tried to submit it I got an invalid parameter statement back.
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Old Sep 9, 19, 8:57 am
  #2  
 
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The "security screening" row is confusing, and I can't tell if that's meant to convey boarding group or something else. It would be kind of strange to have Silver be below credit card holders in boarding priority.
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Old Sep 9, 19, 9:10 am
  #3  
 
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Originally Posted by BBSHOPSINGER View Post
... It would be kind of strange to have Silver be below credit card holders in boarding priority.
Agreed - unless they're doing something similar to DL/AA and creating more boarding groups. AA separates each elite tier into their own boarding group - 1 is F passengers, 2 executive platinum, 3 platinum pro, 4 platinum, 5 gold.

However, UA just changed the boarding process recently (1K pre-board, moving Gold to group 1) - so I'm not sure why they would make another change so soon. Since they got rid of the 5 lanes, though, they could make this change more easily now if they wanted.
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Old Sep 9, 19, 11:36 am
  #4  
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The Clear membership fee for 1Ks is wrong-- should be Free

Show Gold has having a phone booking fee -- wrong

Have added a number of items that have been long missing
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Old Sep 9, 19, 1:06 pm
  #5  
 
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Originally Posted by WineCountryUA View Post
Show Gold has having a phone booking fee -- wrong
Did this change? I know I had a phone fee on an award I had to book in 2017.
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Old Sep 9, 19, 1:13 pm
  #6  
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Originally Posted by jhayes_1780 View Post
Did this change? I know I had a phone fee on an award I had to book in 2017.
Golds have close-in award booking fee.
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Old Sep 9, 19, 1:30 pm
  #7  
 
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"Better award availability in select premium cabins" for Platinum (and 1K). Does anyone know what this is? Is there a specific fare bucket that would show this?
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Old Sep 9, 19, 1:31 pm
  #8  
 
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Originally Posted by WineCountryUA View Post
The Clear membership fee for 1Ks is wrong-- should be Free

Show Gold has having a phone booking fee -- wrong

Have added a number of items that have been long missing
I see clear membership as waived for 1K in the version Iím seeing including the updated boarding groups.
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Old Sep 9, 19, 1:37 pm
  #9  
 
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Originally Posted by myperks View Post
I see clear membership as waived for 1K in the version Iím seeing including the updated boarding groups.
Not I.

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Old Sep 9, 19, 1:39 pm
  #10  
 
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Originally Posted by WineCountryUA View Post
Golds have close-in award booking fee.
Yes, but it didn't apply on this is was booked a good 6 months out.
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Old Sep 9, 19, 1:40 pm
  #11  
 
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Originally Posted by fumje View Post
Not I.

I see this:
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Old Sep 9, 19, 1:41 pm
  #12  
 
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Originally Posted by myperks View Post
I see this:
indeed.
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Old Sep 9, 19, 1:47 pm
  #13  
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Looks like UA and IB/FT has something in common with QA processes
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Old Sep 9, 19, 1:51 pm
  #14  
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Boarding Groups are still wrong
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Old Sep 9, 19, 2:05 pm
  #15  
 
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Originally Posted by 8MiHi View Post
Boarding Groups are still wrong
... or premature.
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