Booked EVA with UA miles—no upgrades
#1
Original Poster
Join Date: Sep 2019
Posts: 1
Booked EVA with UA miles—no upgrades
I just booked round trip ORD-TPE-CEB regular economy on Eva Air with my UA miles, thinking I could upgrade to premium economy paying $$$. But lo and behold! After talking to both Eva and UA, to my surprise this is not allowed!! I could only upgrade if it was an actual bought ticket, but mileage-paid ticket is not upgradeable per Eva. And United could not do anything about it. I just find this so illogical and stupid. You would think any airline would welcome more money from its customers. Any thoughts? Thank you.
#2
Join Date: Dec 2018
Programs: UA 1K, DL PM, AA Nobody, Marriott Ambassador Elite
Posts: 563
My thought is that is too long in economy and to cancel that ticket and re-book in premium economy. Do you have any GPU's? Lots of better ways to get to CEB than riding in Economy.
#5
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,122
Welcome to FT, rlagtapo!
They will. You can always pay the full Premium Economy fare if that's where you want to sit. To my knowledge, United doesn't allow it even on their own metal (they offer paid upgrades to F, but AFAIK not to PE). In general, when you book an award ticket on any airline, expect to fly it as booked.
They will. You can always pay the full Premium Economy fare if that's where you want to sit. To my knowledge, United doesn't allow it even on their own metal (they offer paid upgrades to F, but AFAIK not to PE). In general, when you book an award ticket on any airline, expect to fly it as booked.
#6
Join Date: Dec 2018
Programs: UA 1K, DL PM, AA Nobody, Marriott Ambassador Elite
Posts: 563
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I just booked round trip ORD-TPE-CEB regular economy on Eva Air with my UA miles, thinking I could upgrade to premium economy paying $$$. But lo and behold! After talking to both Eva and UA, to my surprise this is not allowed!! I could only upgrade if it was an actual bought ticket, but mileage-paid ticket is not upgradeable per Eva. And United could not do anything about it. I just find this so illogical and stupid. You would think any airline would welcome more money from its customers. Any thoughts? Thank you.
This is a fairly standard rule for various FF programs.
#9
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,335
Seems logical and sensible to disallowed it, IMO.
#10
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,154
#11
Join Date: Jan 2009
Posts: 77
This is pretty standard procedure, though it still seems illogical. I can understand EVA prioritizing their own customers, so it would be reasonable if they denied your upgrade until closer to flight time. But why on earth would any airline let a premium seat remain empty when somebody is willing to pay additional cash for that seat? Many years ago, Delta would offer cash upgrades at the gate to fill up vacant first class seats. Depending on the route, they might start the offer at $200. If there were no takers, they would gradually lower the price until they sold off those seats, sometimes going as low as $50. I bought several of these last-minute upgrades from AUS, which put a few more dollars in Delta's pocket with no significant cost on their part (except for a frozen dinner and one bloody mary).
#12
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,369
But why on earth would any airline let a premium seat remain empty when somebody is willing to pay additional cash for that seat? Many years ago, Delta would offer cash upgrades at the gate to fill up vacant first class seats. Depending on the route, they might start the offer at $200. If there were no takers, they would gradually lower the price until they sold off those seats, sometimes going as low as $50.
* certain transcontinental flights excepted
#13
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,171
I just booked round trip ORD-TPE-CEB regular economy on Eva Air with my UA miles, thinking I could upgrade to premium economy paying $$$. But lo and behold! After talking to both Eva and UA, to my surprise this is not allowed!! I could only upgrade if it was an actual bought ticket, but mileage-paid ticket is not upgradeable per Eva. And United could not do anything about it. I just find this so illogical and stupid. You would think any airline would welcome more money from its customers. Any thoughts? Thank you.
1. keep the economy ticket, and if PE seats are unsold at check-in, you can pay a per-segment upgrade fee at the EVA counter in ORD and again in TPE to upgrade into PE - but if PE is sold out, you will be stuck in coach
2. cancel the economy ticket and redeem a PE or J ticket
You cannot pay to upgrade a free mileage ticket....and this is the case on virtually every airline in the world.
#15
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,965
Very simple - you have the following choices, and this is how it works.
1. keep the economy ticket, and if PE seats are unsold at check-in, you can pay a per-segment upgrade fee at the EVA counter in ORD and again in TPE to upgrade into PE - but if PE is sold out, you will be stuck in coach
2. cancel the economy ticket and redeem a PE or J ticket
You cannot pay to upgrade a free mileage ticket....and this is the case on virtually every airline in the world.
1. keep the economy ticket, and if PE seats are unsold at check-in, you can pay a per-segment upgrade fee at the EVA counter in ORD and again in TPE to upgrade into PE - but if PE is sold out, you will be stuck in coach
2. cancel the economy ticket and redeem a PE or J ticket
You cannot pay to upgrade a free mileage ticket....and this is the case on virtually every airline in the world.
Does anyone know how much the stand-by Y -> PE upgrade is for BR?