Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Global Services (GS) isn't the program it used to be! [Merged]

Global Services (GS) isn't the program it used to be! [Merged]

Old Jan 30, 19, 8:19 pm
  #1  
Original Poster
 
Join Date: Oct 2011
Location: DEN
Programs: UA GS
Posts: 1,379
Global Services (GS) isn't the program it used to be! [Merged]

Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance. Absolutely no notice from GS. When I called in, no willingness to do anything but to put me on the devils chariot despite a paid FC ticket. What is wrong with UAs GS service?
Plane-is-home is offline  
Old Jan 30, 19, 8:23 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Posts: 10,755
Originally Posted by Plane-is-home View Post
Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance. Absolutely no notice from GS. When I called in, no willingness to do anything but to put me on the devils chariot despite a paid FC ticket. What is wrong with UAs GS service?
Are they supposed to sub in a 773 for you?
IAH-OIL-TRASH is offline  
Old Jan 30, 19, 8:35 pm
  #3  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,470
Originally Posted by Plane-is-home View Post
Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance. Absolutely no notice from GS. When I called in, no willingness to do anything but to put me on the devils chariot despite a paid FC ticket. What is wrong with UAs GS service?
With the weather problems in the US, things are bound to be difficult. If you don't want to take the CR2, you have to look for what you really want. Would you like to stay an additional day in YYC and take the same flight with the first class the next day? Or do you really need to fly tomorrow which gives you less choices on the direct route. But maybe you can find a connecting route that would make you happier. Once you decide what you want, call the GS service and suggest to them the solution you would prefer.
ContinentalFan likes this.
StuckinITH is offline  
Old Jan 30, 19, 9:00 pm
  #4  
Original Poster
 
Join Date: Oct 2011
Location: DEN
Programs: UA GS
Posts: 1,379
Originally Posted by StuckinITH View Post
With the weather problems in the US, things are bound to be difficult. If you don't want to take the CR2, you have to look for what you really want. Would you like to stay an additional day in YYC and take the same flight with the first class the next day? Or do you really need to fly tomorrow which gives you less choices on the direct route. But maybe you can find a connecting route that would make you happier. Once you decide what you want, call the GS service and suggest to them the solution you would prefer.
you missed the point. I am sure if they would have called in time or like they used to would have proactively rebooked me I could have gotten a decent seat. They waited too long and processed all the upgrades on the next few flights.
Originally Posted by IAH-OIL-TRASH View Post


Are they supposed to sub in a 773 for you?
Id settle for a E75 or just getting a seat before processing upgrades

Last edited by WineCountryUA; Jan 30, 19 at 9:22 pm Reason: merging consecutive posts by same member
Plane-is-home is offline  
Old Jan 30, 19, 9:01 pm
  #5  
 
Join Date: Aug 2015
Posts: 6,241
Originally Posted by IAH-OIL-TRASH View Post


Are they supposed to sub in a 773 for you?
Well they got that other guy a fresh 789.
fumje is offline  
Old Jan 30, 19, 9:15 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 14,452
Originally Posted by Plane-is-home View Post
They waited too long and processed all the upgrades on the next few flights.
How on earth could you possibly know that, since they no longer show people who got upgraded prior to check in on the upgrade list?

Anyway, the morning nonstop flight is full in F. There's a seat available on YYC-SFO at 13:52, if you want it.

Considering the cancellation message -- runway conditions -- it's entirely possible that your flight will be magically reinstated after they realize that they cancelled tomorrow's flight while trying to cancel today's. It's happened.
jsloan is offline  
Old Jan 30, 19, 9:24 pm
  #7  
Original Poster
 
Join Date: Oct 2011
Location: DEN
Programs: UA GS
Posts: 1,379
Runway conditions is another lame excuse it was 50F today in YYC. The cold isn’t coming in before Sunday
Plane-is-home is offline  
Old Jan 30, 19, 9:28 pm
  #8  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 3,350
Originally Posted by Plane-is-home View Post
Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance.
Has nobody noticed what they are calling this once in a generation weather - even the US Postal Service suspended mail service in several states.
HNLbasedFlyer is offline  
Old Jan 30, 19, 9:38 pm
  #9  
Original Poster
 
Join Date: Oct 2011
Location: DEN
Programs: UA GS
Posts: 1,379
Originally Posted by HNLbasedFlyer View Post
Has nobody noticed what they are calling this once in a generation weather - even the US Postal Service suspended mail service in several states.
what weather? Unusually warm in YYC for the season?
gcashin likes this.
Plane-is-home is offline  
Old Jan 30, 19, 10:37 pm
  #10  
 
Join Date: Oct 2009
Programs: All of them, UA-Plat, 1MM*G
Posts: 840
Originally Posted by Plane-is-home View Post

what weather? Unusually warm in YYC for the season?
Perhaps the weather where the plane is coming from isn't so accommodating.
seenitall is offline  
Old Jan 30, 19, 10:49 pm
  #11  
 
Join Date: Sep 2011
Location: SFO
Programs: UA GS 1.9MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 656
They have been overwhelmed in the US dealing with the vortex weather and its impact across the system - agents I have spoken to have taken extra hours and are pulling 12 hour shifts. Ill give them a pass on this one.
greenpau is offline  
Old Jan 30, 19, 10:54 pm
  #12  
 
Join Date: Aug 2009
Location: YEG
Programs: UA 1K, Marriott Plat
Posts: 674
Should of asked for them to rebook on the AC 50 min flight to YEG then YEG-DEN, FC seats on both UA planes tomorrow at the moment
whitethunder is offline  
Old Jan 30, 19, 11:39 pm
  #13  
 
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 682
Originally Posted by Plane-is-home View Post

what weather? Unusually warm in YYC for the season?




I think you need to separate the issues out a little more

- I am in YYC at the moment and they have had a very mild winter , everyone is talking about it and the walk home from dinner tonight was almost balmy, It doesn't matter though what it is like where you are it is where your plane is coming from that counts. I once booked a flight to POS thru Miami in Jan to make sure I did not get weather impact, plan when well until I realized the Miami-POS flight was in bound from JFK ... 6 hr snow delay !!
- Given the weather south and east of here, the disruptions to schedules and aircraft positioning is significant and in the circumstances you have to give any airline some slack for that, but at least from the agent response side this has been predicted for a week and UA should have had plans in place to deal with the disruptions and peak rescheduling volumes..
- GA service has gone down hill because it is now 1k and a half , the barriers to entry are too low by at least $30 or $40k spend for it to have anything like a decent exclusive program level of service..
United Global Services status is your passport to dedicated, discreet and exceptional service. It’s our promise to go the extra mile for you, at the airport, in the air and even after you’ve arrived maybe 10/ 12 years ago they were getting close to realizing to this promise but they they have walked backed from it over the last 5 .But that it out of scope of this post and the issues the weather presents, Good luck getting home .I am YYC- Den on Friday (allegedly) if you are still around.
YYCowboy likes this.

Last edited by wanderingkev; Jan 30, 19 at 11:53 pm
wanderingkev is offline  
Old Jan 31, 19, 12:02 am
  #14  
 
Join Date: Jul 2015
Location: ORD/CLE
Programs: UA 1K HH Diamond
Posts: 268
Originally Posted by Plane-is-home View Post
Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance. Absolutely no notice from GS. When I called in, no willingness to do anything but to put me on the devils chariot despite a paid FC ticket. What is wrong with UAs GS service?
this should help you... https://www.netjets.com/en-us/
rolltribe is offline  
Old Jan 31, 19, 12:08 am
  #15  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,335
Originally Posted by Plane-is-home View Post

what weather? Unusually warm in YYC for the season?
This is a very strange comment coming from a seasoned traveler
adambrau, malgudi, EWR764 and 3 others like this.
zrs70 is offline  

Thread Tools
Search this Thread
Search Engine: