Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Has anyone ever been put on a bus by United due to cancellation?

Has anyone ever been put on a bus by United due to cancellation?

Old Aug 23, 19, 12:45 am
  #1  
FlyerTalk Evangelist
Original Poster
Four Seasons Contributor BadgeMandarin Oriental Contributor Badge
 
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 31,326
Has anyone ever been put on a bus by United due to cancellation?

My family was booked to fly BRU-IAD-LGA. The flight to IAD was fine, but there were apparently some bad storms in NYC last night. So United put them on a midnight bus to New York. I've never heard of such a thing? My wife is Prem Gold thanks to my MM matching status, but that did not get her a hotel at Dulles and a flight the next morning. I'm kind of shocked about all this. Not the weather of course, but why not a hotel and a flight the next day?

The good news is that UA pushed out their return flight a day later for no change fee. The bad news is that they have a connecting flight from BRU but on a separate ticket. It's with Brussels Airlines, but of course they don't care about the United cancellation or that she is Star Gold. They want 650 euros to change what was a 60 ticket.
stimpy is offline  
Old Aug 23, 19, 12:57 am
  #2  
 
Join Date: Aug 2008
Location: HND
Programs: AA EXP, UA 1K
Posts: 1,092
Originally Posted by stimpy View Post
So United put them on a midnight bus to New York.
I would have asked for a midnight train to Georgia. But then you'd be dealing with Delta.

To answer your question, I have heard of airlines offering buses (or taxis or rental cars).Did your wife try to push back and ask for a hotel and flight next day? I suppose UA could say no to the hotel because it's "weather" but I don't think they could have reasonably denied her an alternate flight and forced a bus. If they denied the hotel you're wife would have to decide what she wanted to do.

Sorry to hear about the separate connecting ticket...doubt there's much to be done there.
Rumples likes this.
tylerdurden4543 is offline  
Old Aug 23, 19, 1:00 am
  #3  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 47,270
Yes, the use of busing does occur but is not common. It can be used if an aircraft has landed at an alternate airport, for example. Busing from WAS-NYC is pretty unusual but for some, it may have been the preferred situation. A couple of hours of busing may be preferred vs being pushed out to the next day for a flight.

I have been bussed (2 hours) from SFO to a nearby UX outstation when weather prevented flights.

Separate tickets always carry a risk of a major delay -- it is easy to get comfortable with the idea air travel as regular as the trains in Japan or Switzerland, but it isn't.
WineCountryUA is offline  
Old Aug 23, 19, 1:24 am
  #4  
 
Join Date: Mar 2008
Location: New York
Programs: UA GS, Hilton Diamond, Marriott Gold
Posts: 2,072
A friend of mine used to manage the operations for United at MKE and he said he put more people on buses to ORD than planes because they were always the first flights to be dropped when ORD operations were slowed.
villox is offline  
Old Aug 23, 19, 3:33 am
  #5  
 
Join Date: Apr 2012
Location: TPE
Programs: UA Gold, HA Premier, Hertz #1 Gold PC, SBUX Gold
Posts: 599
Same scenario happened to me long time ago (I think 2006) in SFO. Lots of residual weather cancellations throughout the system due to a storm in DEN and my SFO to EUG flight was cancelled and UA offered a bus the next morning with hotel. That being a 8+ hour drive I pushed back hard and eventually got put on AS/Horizon via SEA the next morning still getting me back to EUG before the bus would have. Only myself and 2-3 other parties near the front of the line at the gate seemed to get this option though due to capacity on low AS, most got stuck with the bus.
gradsflyer is offline  
Old Aug 23, 19, 4:13 am
  #6  
Ambassador: Emirates
 
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,663
In Germany when I was younger I've been put on a train by LH where a flight was very delayed or cancelled (or misconnect). They'd print a ticket on BP stock which the train conducter would accept without query. Didn't take much longer than flying really, but Germany is small and their trains are fast. I was 13, *G and travelling alone from South Africa, so all quite exciting
skywardhunter is online now  
Old Aug 23, 19, 4:31 am
  #7  
 
Join Date: Sep 2013
Location: East Coast, USA
Posts: 1,001
Originally Posted by skywardhunter View Post
In Germany when I was younger I've been put on a train by LH where a flight was very delayed or cancelled (or misconnect). They'd print a ticket on BP stock which the train conducter would accept without query. Didn't take much longer than flying really, but Germany is small and their trains are fast. I was 13, *G and travelling alone from South Africa, so all quite exciting
This is actually possible with UA by 2V codeshare/partnership (realistically, ex-EWR within the northeast corridor, although theoretically possible at BWI, MKE, BUR, etc.)
radiowell is offline  
Old Aug 23, 19, 4:56 am
  #8  
 
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Gold, PC Ambassador Platinum, Club Carlson Gold, Marriot/SPG Gold, TK Gold
Posts: 1,280
Years ago, after a day of bad weather, on USAir, the flight PHL-DCA was delayed enough to hit the DCA curfew. They offered buses (but only spaces for 50% of the passengers). That was a trip to remember, the driver of the bus I was on did not know the way, run out of fuel in the middle, used the wrong fuel type at the gas station which led the bus do die somewhere on 395 (almost there for those who don't know DC geography). And then did not want to let us off the bus. A mini mutiny ensued and finally, I ended up stopping a taxi on 395 (not the one-lane country road mind you) and heading home. That was one hell of a night.
MD/DC Flyer is offline  
Old Aug 23, 19, 5:32 am
  #9  
 
Join Date: Sep 2012
Location: MDT
Programs: UA Gold, 1MM, Choice Diamond
Posts: 277
Once got to ride a bus from LIT (Little Rock) to MEM (Memphis) because of a flight cancellation. Of course that was in 1992 or thereabouts. I'm getting old...….
wildbill412007 is offline  
Old Aug 23, 19, 5:56 am
  #10  
 
Join Date: Aug 2010
Location: Box Three Five Oh, Boston Mass, Oh two one three four
Programs: Loyal Order of Water Buffalos
Posts: 2,737
B6 has offered us buses from San Diego to Long Beach. As we were in Long Beach at the time and planning to drive to San Diego to catch the flight we refused after making sure we'd be allowed to board in LGB
Out of my Element is offline  
Old Aug 23, 19, 5:57 am
  #11  
 
Join Date: Jun 2014
Posts: 918
Originally Posted by WineCountryUA View Post
Yes, the use of busing does occur but is not common. It can be used if an aircraft has landed at an alternate airport, for example. Busing from WAS-NYC is pretty unusual but for some, it may have been the preferred situation. A couple of hours of busing may be preferred vs being pushed out to the next day for a flight.

I have been bussed (2 hours) from SFO to a nearby UX outstation when weather prevented flights.

Separate tickets always carry a risk of a major delay -- it is easy to get comfortable with the idea air travel as regular as the trains in Japan or Switzerland, but it isn't.
A couple hours is one thing. IAD to LGA is 4 1/2 to 5 hours by bus.
JimInOhio is online now  
Old Aug 23, 19, 6:10 am
  #12  
 
Join Date: Sep 2006
Location: DCA
Programs: United 1K 2MM, Hilton Gold
Posts: 2,582
Originally Posted by JimInOhio View Post
A couple hours is one thing. IAD to LGA is 4 1/2 to 5 hours by bus.
Heck, LGA to EWR is 4 1/2 to 5 hours by bus!

Personally, I would want the choice. I can see where if the loads were high the following day or days that UA would get a bus, knowing that would end up being faster.
Miles Ahead is offline  
Old Aug 23, 19, 6:51 am
  #13  
 
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 517
Never been bussed, been limo'ed between Dulles and Reagan a few times in the past and re booked on AA to get me home.
Auto Enthusiast likes this.
wanderingkev is offline  
Old Aug 23, 19, 7:02 am
  #14  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,361
Yes, UA (as well as AA & DL) do use buses and other ground transportation in order to get people to their destination. It is important not to be passive in IRROPS. Most agents would presume that people want to get to their destination and if UA's first flight at 8:30 was sold out, the next one is not until 12:10. But,others would rather spend the night and fly when space becomes available or ask for a reroute on AA xDCA.

The bottom line is that it is unclear what the family asked for. If they simply accepted the bus vouchers (or it was a charter) UA's reroute was reasonable.
Often1 is offline  
Old Aug 23, 19, 7:11 am
  #15  
 
Join Date: Feb 2006
Programs: UA, Starwood, Priority Club, Hertz, Starbucks Gold Card
Posts: 3,850
If a flight bound for SNA was delayed and would miss the 23:00 curfew, UA would typically land the plane in LAX and ferry those pax who wish to continue to SNA by bus.
sinoflyer is offline  

Thread Tools
Search this Thread