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Domestic F meal pre-order trial is expanding (LAX IAD, DEN, ....)

Domestic F meal pre-order trial is expanding (LAX IAD, DEN, ....)

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Old Mar 16, 20, 3:05 pm   -   Wikipost
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UA is offering pre-order first class meal selection for selected domestic departures.
You receive, 4-5 days in advance, an individualized link to a selection of meals (with a caution these are not guaranteed)
generic link -- https://united.com/preordermeals
You have up until 24 hours prior to the flight to make a selection.
Note if the FA does not look in the right place on their iPhone, they may not see the pre-selection.
You can change your mind on the plane and make a different selection
If you change flights, the request is canceled and not transferred to the new flight

Initially offered on select departure from LAX (in Aug 2019) and then IAD
Some x-DEN flights started to appear in Jan 2020


Sample email
Hi there,

We're happy to offer a variety of meals that you can preorder for flight UA XXXX on YYYY ZZZZ from AAA to BBB. Visit our meal selection page at united.com/preordermeals to choose your meal preference* from our menu of available options.

You can select your meal preference starting five days before your departure and up to 24 hours before your flight(s). If you don't want to choose a meal right now, you can let us know what you'd like to eat when you're on board.

Thank you for flying with us.

*After you select your entree, we'll do our best to reserve it for your flight(s). We try to serve you the meal you chose, but we can't guarantee it since availability of meal options may change. If you choose a meal and then decide that you'd like something different, we're happy to offer other meal options on board.





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Old Jul 30, 19, 7:38 pm
  #1  
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Domestic F meal pre-order trial is expanding (LAX IAD, DEN, ....)

United is working towards offering passengers the option to pre-order their meal online prior to their flight. The initial phase of the work includes a trial for select passengers/flights departing LAX and IAD flying on 31 July. Details on when and how it will expand from there remain unclear.

Link to a an external site I have an interest in; FT rules require that I disclose that.
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Last edited by sbm12; Jul 30, 19 at 7:50 pm
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Old Jul 30, 19, 7:57 pm
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Iím departing LAX 31 July to OGG. Havenít seen anything. I guess select flights...
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Old Jul 30, 19, 8:06 pm
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Sat next to an United employee on a flight last week and she works in management out of Denver responsible for food. She mentioned that they are testing this option. Also said that they are working on improvement both the quality and choices of food. As somebody who does not eat the food unless I have to, I was very impressed with her and her knowledge of the problems. She said the lentil chili is gone.
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Old Jul 30, 19, 8:33 pm
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Originally Posted by Dan Weber View Post
Sat next to an United employee on a flight last week and she works in management out of Denver responsible for food. She mentioned that they are testing this option. Also said that they are working on improvement both the quality and choices of food. As somebody who does not eat the food unless I have to, I was very impressed with her and her knowledge of the problems. She said the lentil chili is gone.
Lentil chili was out in full force on my ORD-YVR flight on Saturday. It's almost as bad as the paneer!
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Old Jul 30, 19, 8:36 pm
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This is certainly welcome news.

When your IT lags AS, something is seriously wrong.
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Old Jul 30, 19, 8:57 pm
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Wait...is this a one day trial, or is it flights out of these airports beginning July 31. Seems a real trial to see the flow, determine any issues, would need to go longer than a day!

but honestly, this is still a step in the right direction.

As for the Paneer, itís been a while, but I remember it being decent. Certainly understand that itís not everyoneís cup of tea. I do like that they are trying different options - American food is fine, but personally, I like a variety of things, so itís nice to get different kind of options, IMO.
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Old Jul 30, 19, 9:19 pm
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I hope this gets rolled out. I took a break from UA for the month of July and have really enjoyed preordering meals on Delta. I hope they switch out the Asian Noodle Salad, Lentil Chili, Chicken Pesto with Quinoa, Cobb Salad, and Buffalo Mac & Cheese soon!
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Old Jul 30, 19, 9:23 pm
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My understanding is that this is a one-day experiment on flights between LAX and IAD on July 31st, 2019.
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Old Jul 30, 19, 11:36 pm
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Originally Posted by Kacee View Post
This is certainly welcome news.

When your IT lags AS, something is seriously wrong.
Welcome news indeed. Maybe someone inside Willis Tower actually wants to improve the UA soft product. ^
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Old Jul 30, 19, 11:40 pm
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finally! awesome news for those of us with weird dietary restrictions.
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Old Jul 31, 19, 6:11 am
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I never understood the rationale for offering lentil chili (i.e., "beans") for a long flight. The "end" result has to be unpleasant for everyone.
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Old Jul 31, 19, 7:45 am
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Good news, but honestly surprising it has taken the industry this long to implement what should really end up as a win-win anyway (since they can cater more accurately). I definitely enjoy pre-order on DL.

Originally Posted by emcampbe View Post
As for the Paneer, itís been a while, but I remember it being decent. Certainly understand that itís not everyoneís cup of tea. I do like that they are trying different options - American food is fine, but personally, I like a variety of things, so itís nice to get different kind of options, IMO.
+1. With the recent declines in quality the paneer is one of the best things domestically now.
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Old Jul 31, 19, 7:56 am
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Originally Posted by findark View Post
With the recent declines in quality the paneer is one of the best things domestically now.
Agree, but someone complained about the spicy noodles upthread, so there is just no accounting for tastes sometimes.

I would think the pre-order system will also give UA more accurate feedback on what pax like and don't like. As it stands, everything gets eaten so it's just anecdotal.
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Old Jul 31, 19, 8:20 am
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Given that AA and DL have both offered this for some time and that it works to UA's benefit as well because it means fewer passengers not receiving their first choice, the time lag seems silly.
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Old Jul 31, 19, 8:26 am
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Originally Posted by JetAway View Post
I never understood the rationale for offering lentil chili (i.e., "beans") for a long flight. The "end" result has to be unpleasant for everyone.
That is possibly the most edible meal offered by UA, if they don't have it I usually skip eating.
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