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New Automated IRROPS Hotel and Meal Voucher Process?

New Automated IRROPS Hotel and Meal Voucher Process?

Old Jul 29, 19, 6:48 pm
  #1  
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New Automated IRROPS Hotel and Meal Voucher Process?

Anyone experience the new automated voucher process? Flight got canceled today and got an automated text and email that I am eligible to receive a hotel and meal vouchers. Upon clicking the link, it displayed a couple of local hotels in the area (Hyatt/Marriotts) or the option to decline and only receive meal vouchers. I rerouted myself to a nearby airport so I didn't need a hotel so I accepted the vouchers and was given a link to two mobile meal vouchers for $20 each with a QRC code to scan (as well as the credit card info).

Problem is, none of the vendors at the airport had ever seen it before so they were not sure how to accept it. I had to go to customer service to get a print out version, and even they had never seen it before and printed out new ones vs printing out the ones that were distributed to me. I didn't realize it at the time but, the vendors just input the CC number and expiration date on the print out voucher which the mobile voucher also had, but seems like United hasn't informed their staff about the new process. Not sure what would've happened if I accepted a hotel and showed up there.

Anyone else experience this new process?
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Old Jul 29, 19, 7:33 pm
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Wow looks promising.
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Old Jul 29, 19, 7:42 pm
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Not trying to inspire scams but how do they prevent people from broadly using the cards with friends at meal places at the airport?

are they using the same “random card number” like Apple is doing with its new card?
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Old Jul 29, 19, 7:49 pm
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Originally Posted by hscottm View Post
Not trying to inspire scams but how do they prevent people from broadly using the cards with friends at meal places at the airport?

are they using the same “random card number” like Apple is doing with its new card?
They generate a different card number for each voucher, as for where you can use it airport vendors are told to restrict it to food. Most online shops require a billing address not just a zipcode, some places are able charge a credit card with just a zipcode.
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Old Jul 29, 19, 8:00 pm
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Originally Posted by thejaredhuang View Post
Wow looks promising.
Yes, exciting as I believe UA is leading the technology bandwagon in the app space.

Much better than needing to line up at the gate, most time the GAs have everything printed and staples but sometimes it takes a while.

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Old Jul 29, 19, 8:09 pm
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If this is developed right, this will put UA miles ahead of the competition. Also many front line employees will benefit from this.
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Old Jul 29, 19, 8:21 pm
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Originally Posted by ual744777sta View Post
If this is developed right, this will put UA miles ahead of the competition. Also many front line employees will benefit from this.
As in over time the ap's AI will eventually figure out the perfect way to classify every delay as WX or ATC related?
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Old Jul 29, 19, 9:08 pm
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Originally Posted by hscottm View Post
Not trying to inspire scams but how do they prevent people from broadly using the cards with friends at meal places at the airport?
Vouchers are freely transferable, but they expire at midnight the day after they're issued, and they can only be charged once; if you ring up a $4 purchase using the voucher, any remaining value is forfeit.

Also, as an aside, it's not possible to charge a tip on the vouchers, so if you're planning to use them at a sit-down restaurant, any gratuity would need to be paid separately.
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Old Jul 29, 19, 10:26 pm
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Originally Posted by hscottm View Post
Not trying to inspire scams but how do they prevent people from broadly using the cards with friends at meal places at the airport?
The value is capped. UA doesn't care how you spend it.
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Old Jul 29, 19, 11:20 pm
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Originally Posted by Kacee View Post
The value is capped. UA doesn't care how you spend it.
For someone that doesn't care, they sure have done a lot in recent years to lock down their use to legitimate uses (which, apparently, no longer includes ordering stuff from Amazon with them...)
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Old Jul 30, 19, 4:20 am
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Originally Posted by docbert View Post
For someone that doesn't care, they sure have done a lot in recent years to lock down their use to legitimate uses (which, apparently, no longer includes ordering stuff from Amazon with them...)
You should read the text that was quoted. It's clear that Kacee was referencing the use of funds to buy other people food at an airport location.
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Old Jul 30, 19, 9:40 am
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I agree that it's actually something positive United has implemented. I think I got the automated text approximately 15-20 minutes after the flight cancellation. It seems though they have left their staff in the dark about the whole thing, so a few kinks to work out.

I think I could've easily used both the mobile vouchers and the printed out ones as my reservation had no record of me being assigned the two mobile vouchers.
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Old Jul 30, 19, 11:19 am
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Originally Posted by docbert View Post
For someone that doesn't care, they sure have done a lot in recent years to lock down their use to legitimate uses (which, apparently, no longer includes ordering stuff from Amazon with them...)
how do they prevent that? if it's just a credit card number on a piece of paper, couldn't it be used for anything?
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Old Jul 30, 19, 11:20 am
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Originally Posted by writerguyfl View Post
You should read the text that was quoted. It's clear that Kacee was referencing the use of funds to buy other people food at an airport location.
Right. Talking about food and beverage at the airport.
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Old Jul 30, 19, 11:27 am
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Originally Posted by deskover54 View Post
how do they prevent that? if it's just a credit card number on a piece of paper, couldn't it be used for anything?
It is, in fact, just a credit card number on a piece of paper.

However, credit card issuers have the ability to select which type of merchants can charge to the cards. If you enter that number at Amazon, the issuer will decline it. (I remember an email, years back, about how they were limiting the merchant categories you could use with our corporate cards. Among the list of now-denied categories was... podiatrists. Which made me wonder who, exactly, had pulled out their corporate card at the podiatrist in the first place. )
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