Onboard "upgrade" on PS flight
Jul 30, 2019, 9:31 am
#16
Join Date: Sep 2009
Location: Houston
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Jul 30, 2019, 11:07 am
#17
Join Date: Jul 2015
Location: San Francisco
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If I were #1 on the list and the GAs didn't process the upgrade until after the flight took off (i.e, didn't process it) I'd be somewhat annoyed too at having to move at that point, rather than while still on the ground. (Although I'd probably get over it quickly with a post-PDB.)
This is precisely what happened to me a couple weeks back. It is annoying as no pre flight beverage, hassle getting your stuff packed back together, annoying your seat mates (I was unfortunately a window seat), and in my case arriving late enough that they had to come back to me and get my meal choice. Yeah I got over it but this isn't the first time that a late upgrade occurred, actually seems to be more frequent now.
Jul 30, 2019, 11:17 am
#18
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Join Date: Oct 2001
Location: Austin, TX
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0The only reason this whole situation struck me as strange is that I was in a number of situations where I was on the upgrade list and my upgrade did not clear, however when I checked a seat map when the door was closing there were open seats. So age-old question comes to mind, who comes first rev or non rev preferential treatment for friends or family members
United has 70K+ employees. They don't all know each other, and most of them aren't going to risk their jobs -- and, yes, that's what they're doing -- in order to give special treatment to some random person they've likely never met before, just because they share a company intranet.
If you find yourself at the top of the upgrade list, with empty seats, and you're not upgraded, ask -- or write in about it afterwards. Because, what does happen is that sometimes GAs are in a hurry to get the flight off and they forget / don't bother to clear the upgrade list once there have been a couple of no-shows.
Jul 30, 2019, 1:29 pm
#19
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,618
The answer is rev pax are ALWAYS "first". Travel with UA employee/family on occasion and I have never seen them bump a rev pax. In fact it is often the opposite that is true. I have literally been sitting with a NR pax awaiting push back when she was asked to leave as a late rev pax showed up and they needed to accommodate the rev pax. This scenario is actually not uncommon. For a GA to push a NRSA pax onto a flight prior to a rev pax is a big no no, don't know if they could loose there job but I'll let others reply to that who may have better knowledge as to how UA disciplines there employees.
Aug 5, 2019, 5:44 pm
#20
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
I could not agree more, what has the world come to. This was not some creepy come on it was a single question. It was because I noticed that FA was coming to her exclusively, and even placed a fruit bowl at her seat while she was asleep, so I assumed that there was some connection between the two.
The only reason this whole situation struck me as strange is that I was in a number of situations where I was on the upgrade list and my upgrade did not clear, however when I checked a seat map when the door was closing there were open seats. So age-old question comes to mind, who comes first rev or non rev preferential treatment for friends or family members
The only reason this whole situation struck me as strange is that I was in a number of situations where I was on the upgrade list and my upgrade did not clear, however when I checked a seat map when the door was closing there were open seats. So age-old question comes to mind, who comes first rev or non rev preferential treatment for friends or family members
Aug 5, 2019, 7:05 pm
#21
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Join Date: Sep 2002
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Creepy aside, it doesn't sound appropriate for a crew member to upgrade another customer in flight, especially if there is a personal relationship between them. I distinctly remember that such actions are prohibited, so for that reason alone, I would not have engaged with the other passenger once the FA came over to greet them, but I would have written it up with 1K voice after the fact. If the FA hadn't come over to speak with them, I probably would have reported them as a seat poacher, because that what this story sure sounds like if you take away the FA's interaction.