SDC coupon still "processing" after travel completed
Jul 18, 2019, 11:41 am
#1
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
SDC coupon still "processing" after travel completed
I used SDC over the phone (successfully) to fly HNL-LAX-YVR yesterday. Flights all went smoothly. Today, my segment from LAX to YVR is still showing as "processing" under "My Trips" on United's web site. Miles have not yet posted for either leg of HNL-LAX-YVR.
Should I do anything to fix this? Or will the glitch just get taken care of somehow?
Should I do anything to fix this? Or will the glitch just get taken care of somehow?
Jul 18, 2019, 11:43 am
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,337
This is the problem with UA's decision to start posting miles immediately; now, when they don't, we get antsy. 
I had this happen to me a couple of weeks ago. Everything posted after about 24 hours. There's nothing you can do about it anyway; UA wouldn't look at it for a few days even if you asked.
I had this happen to me a couple of weeks ago. Everything posted after about 24 hours. There's nothing you can do about it anyway; UA wouldn't look at it for a few days even if you asked.
Jul 18, 2019, 11:44 am
#3
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,443
I used SDC over the phone (successfully) to fly HNL-LAX-YVR yesterday. Flights all went smoothly. Today, my segment from LAX to YVR is still showing as "processing" under "My Trips" on United's web site. Miles have not yet posted for either leg of HNL-LAX-YVR.
Should I do anything to fix this? Or will the glitch just get taken care of somehow?
Should I do anything to fix this? Or will the glitch just get taken care of somehow?
) took about three days to post, and then it also posted the second segment several hours before it did the first.
Jul 18, 2019, 11:50 am
#4
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Thanks for the quick feedback. I wondered whether SDC would introduce some interesting variation in the rapid posting of miles, and now I know that it does.
Also fyi, I got two emails with new ticket #'s, right after doing the SDC, and now that I look at them carefully, I see two different e-ticket #s , i.e., different from one another, and also different from the original pre-SDC ticket #.
Something tells me that there was a back-end glitch in this SDC that is more than the usual bugs in SHARES. But we'll see what happens in a few days.
Also fyi, I got two emails with new ticket #'s, right after doing the SDC, and now that I look at them carefully, I see two different e-ticket #s , i.e., different from one another, and also different from the original pre-SDC ticket #.
Something tells me that there was a back-end glitch in this SDC that is more than the usual bugs in SHARES. But we'll see what happens in a few days.
Jul 18, 2019, 7:29 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,948
processing takes a few days and it either comes back correct or messed up ... have seen it both ways. Check earnings when it credits ... it will change to 'something' in less than 2 weeks.
Jul 19, 2019, 8:51 am
#6
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Processing appears to have completed, and my miles posted correctly. As jsloan noted above, now that miles post so quickly, it is more noticeable when there is this processing lag. I bet that it occurred with my previous SDC's, but got done during the "normal" lag in posting miles without my ever being aware that it was ongoing.
