Aug 15, 2019, 3:23 pm
Last edit by: IAH-OIL-TRASH
Location: Overseas Terminal, above gate C4 - approximately 15 minute walk to United's usual G gates.
Hours: 8:30am til last departure (1:30-1:45pm)
Currently NH 185, departure time 14:10.
Access: NH passengers in premium cabins, *G. +1 guest, $40 single entry passes available for purchase.
Confirmed success reports of *G on domestic itineraries allowed entry, even +1
Hours: 8:30am til last departure (1:30-1:45pm)
Currently NH 185, departure time 14:10.
Access: NH passengers in premium cabins, *G. +1 guest, $40 single entry passes available for purchase.
Confirmed success reports of *G on domestic itineraries allowed entry, even +1
ANA Lounge HNL - UA Discussions
Jul 9, 2019, 9:52 pm
#16
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Jul 9, 2019, 11:28 pm
#17
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Jul 9, 2019, 11:29 pm
#18
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I wonder if the UA position is a permanent position? UA could have just been there to help NH staff settle in and/or train the new staff on NH/UA connections for JV flights..?
Only other place I remember seeing airline personnel at a non-airline lounge is the Star Alliance in LAX (though, UA obviously doesn't have any staff there). I once some pax having difficulties accessing the Star Alliance LAX and airline personnel had no authority in regards to access policy, so I don't think UA staff could step in to deny/allow access.
Will be interesting to see more reports though!
It is still possible to walk though right? Can't be as bad as the TBIT hike in LAX?
Only other place I remember seeing airline personnel at a non-airline lounge is the Star Alliance in LAX (though, UA obviously doesn't have any staff there). I once some pax having difficulties accessing the Star Alliance LAX and airline personnel had no authority in regards to access policy, so I don't think UA staff could step in to deny/allow access.
Will be interesting to see more reports though!
It is still possible to walk though right? Can't be as bad as the TBIT hike in LAX?
Jul 10, 2019, 2:09 am
#19
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Annie (and/or her colleagues) is definitely still in the NZ Lounge at SYD. Always stop by to say hi to her. Will get a chance next week. There is a clear UA presence at that lounge with 3 morning flights out of Sydney on UA.
Jul 10, 2019, 3:03 am
#20
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NH's service @ HNL is not new. So NH has its own staffs (direct hire or contracted) at HNL. The only thing new is the lounge. Per my observation, there were massive presence of NH personnel, presumably from Japan, to oversee the lounge operation during the opening (my visit was 5/23).
Also - helping out by sending 1 person? Sounds cheap and unhelpful.
FWIW - I was as surprised as most of you when I was reminded of being 1K by a UA staff at a NH lounge during lounge check-in.
Only other place I remember seeing airline personnel at a non-airline lounge is the Star Alliance in LAX (though, UA obviously doesn't have any staff there). I once some pax having difficulties accessing the Star Alliance LAX and airline personnel had no authority in regards to access policy, so I don't think UA staff could step in to deny/allow access.
I believe the distinction here is one is overseas and one is domestic.
Jul 10, 2019, 5:14 am
#21
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UA personnel is also at the LH lounge in FRA ... certainly not applying UA rules to LH lounge entry; likewise LH folks at UA lounges in ORD won't apply LH lounge rules either. This is an NH lounge and not a joint lounge (where it would get tricky); I don't think *A rules permit restricting access.
Jul 10, 2019, 5:37 am
#22
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UA personnel is also at the LH lounge in FRA ... certainly not applying UA rules to LH lounge entry; likewise LH folks at UA lounges in ORD won't apply LH lounge rules either. This is an NH lounge and not a joint lounge (where it would get tricky); I don't think *A rules permit restricting access.
Jul 10, 2019, 5:42 am
#23
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I hope UA really did not send an agent to that lounge to prohibit UA Star Gold flyers from accessing this lounge on a domestic itinerary.
I was was there for three hours last week and no UA agent was there. It’s a long hike from the United Club...I’d say 15 minutes. It’s a nice lounge.
I was was there for three hours last week and no UA agent was there. It’s a long hike from the United Club...I’d say 15 minutes. It’s a nice lounge.
Jul 10, 2019, 5:54 am
#24
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Jul 10, 2019, 10:25 am
#26
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It is certainly walkable - but since you can realistically only access this club for the late morning/early afternoon bank of flights, some my find the walk with a suitcase (which seems to be a FT trait) and a backpack/laptop bag can make them a sweaty mess by the time they reach their flight since no AC for the walk - and given the record heat in May/June - and not any better in July, the heat is real especially if you aren't used to it.....
Jul 10, 2019, 1:22 pm
#27
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I also would be interested in such an opinion. I liked the Plumeria but was not impressed by it. It is way better than the IASS Lounge (also PP accessible). It is nice to have decent clubs at both ends of the terminal. The ANA lounge would be in the middle.
Jul 10, 2019, 2:53 pm
#28
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Looks like there aren't any stairs along the way, so that should make it an easier walk!
Sounds like a United enhancement to me!
Good point.
Can we get a wiki started with the lounge hours and access reports for UA*Gs?
Can we get a wiki started with the lounge hours and access reports for UA*Gs?
Jul 10, 2019, 3:16 pm
#29
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It is open at 8:30am until the last ANA flight which is roughly 2:00pm - but I'd expect them to start shuffling people out at least 30 minutes before then.
I don't recall any of the agents manning the UC able to speak Japanese - and I can't imagine ANA wants anyone in a official capacity greeting or interacting with guests who can't speak Japanese.
I can see this as a decent alternative option to the UC (or if you are *G no UC access) if your early morning flights significantly delays or you get to the airport from 8:30am - 1:30ish,
https://www.ana.co.jp/en/us/servicei...etail/hnl.html
Jul 10, 2019, 5:09 pm
#30
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(Note - I do have the detailed review posted at the OP. I did not post the review here to avoid cross post.)
Also - by design, UA*G are not supposed to have lounge access for any U.S. domestic flights (because of the UC membership). TK/LH lounges in IAD are a few exceptions. The SQ/BR lounges previously existed at SFO did deny *G even as a *G lounge. So yes, until proved, it is a legitimate concern if domestic pax can get access to the NH lounge.
1. Because of the popularity of Japanese in Hawaii (hence, the up-gauge and increased capacity), many Hawaiians do know how to speak Japanese. Case-in-point: I was once greeted by a Hawaiian server in Japanese in a IHOP near Waikiki.
2. The actual F&B operator of the lounge do not seem hiring anyone with Japanese language background.