Jul 6, 2019, 9:31 pm
Last edit by: WineCountryUA
Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
The first PS flights to/from EWR started 25 Oct 2015
E+ passengers -- hot meals and drinks included
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)
Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"
other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10
FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.
Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.
Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.
Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service
Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.
United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)
Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"
other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10
FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.
Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.
Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.
Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Nov 9, 2015, 10:17 am
#91
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
First tray with fruit/yogurt delivered 1:55 into flight. Plate with quiche 15 min after that. In row 3.
Quizzical look when I asked for a tooth brush kit because the amenity basket was not passed. After 5 min one was brought to my seat.
Nov 9, 2015, 10:33 am
#92
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Traveled on a p.s. dinner flight last week ex-EWR.
Menus handed out, regular BF amenity kits, blankets & pillows.
Food was good; Main dish of Turbot in Asian BBQ sauce was outstanding.
(will post menu details in meal thread).
Overall good flight and early arrival.
Menus handed out, regular BF amenity kits, blankets & pillows.
Food was good; Main dish of Turbot in Asian BBQ sauce was outstanding.
(will post menu details in meal thread).
Overall good flight and early arrival.
Nov 9, 2015, 10:45 am
#93
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Nov 9, 2015, 11:31 am
#94
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,256
Another fail, this time EWR->SFO
The 4:30 EWR-SFO flight had a major mechanical delay (2+hours).
The GS rep went on and off my 6:30 flight a couple of times with a few passengers. Then some poor guy with an eastern European accent was frog-marched off the plane with his luggage(!). I'm guessing that he got bumped in favor of some GS. Anyone else on this flight to verify?
Beyond that, the service was characteristically poor.
The flight attendant twice whisked away my wife's wine class before she was finished (without asking about a re-fill). He also tried to take away my meal when I was only half done: "Are you done with that?" -- literally as I had a bite poised mid-air.
It's really tacky to be pressured to finish your whole meal (including crappy sundae) in 15 minutes just to suit the FA's desire to hit the crossword puzzle in the galley. Particularly in "Premium Service"
The GS rep went on and off my 6:30 flight a couple of times with a few passengers. Then some poor guy with an eastern European accent was frog-marched off the plane with his luggage(!). I'm guessing that he got bumped in favor of some GS. Anyone else on this flight to verify?
Beyond that, the service was characteristically poor.
The flight attendant twice whisked away my wife's wine class before she was finished (without asking about a re-fill). He also tried to take away my meal when I was only half done: "Are you done with that?" -- literally as I had a bite poised mid-air.
It's really tacky to be pressured to finish your whole meal (including crappy sundae) in 15 minutes just to suit the FA's desire to hit the crossword puzzle in the galley. Particularly in "Premium Service"
Nov 9, 2015, 11:36 am
#95
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
....
Beyond that, the service was characteristically poor.
The flight attendant twice whisked away my wife's wine class before she was finished (without asking about a re-fill). He also tried to take away my meal when I was only half done: "Are you done with that?" -- literally as I had a bite poised mid-air.
It's really tacky to be pressured to finish your whole meal (including crappy sundae) in 15 minutes just to suit the FA's desire to hit the crossword puzzle in the galley. Particularly in "Premium Service"
Beyond that, the service was characteristically poor.
The flight attendant twice whisked away my wife's wine class before she was finished (without asking about a re-fill). He also tried to take away my meal when I was only half done: "Are you done with that?" -- literally as I had a bite poised mid-air.
It's really tacky to be pressured to finish your whole meal (including crappy sundae) in 15 minutes just to suit the FA's desire to hit the crossword puzzle in the galley. Particularly in "Premium Service"
Nov 9, 2015, 11:55 am
#96
Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,752
i hope UAInsider is monitoring this thread. he's reached out via PM to me for a catering issue before that was much less significant than what's going on here.
many realized the death of p.s. became inevitable once JFK was axed.... i just didn't think it would be this bad, this soon.
many realized the death of p.s. became inevitable once JFK was axed.... i just didn't think it would be this bad, this soon.
Nov 9, 2015, 11:59 am
#97
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Why not? You take dedicated crews who have worked together and developed a real pride in their service over many years and scatter them into the usual mix of United employees, many of whom see p.s. as just another flight to the other coast and that's exactly what I would expect to see pronto.
Nov 9, 2015, 12:36 pm
#98
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Were they doing drink runs at least?
Nov 9, 2015, 12:40 pm
#99
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Soudns like ex-EWR are getting int'l catering/provisioning, while ex SFO/LAX are geting ???
Nov 9, 2015, 12:41 pm
#100
Suspended
Join Date: Apr 2012
Location: DEN
Programs: Delta Silver. Former AA gold. UA MP and DL Plat AMEX cardholder
Posts: 1,254
i hope UAInsider is monitoring this thread. he's reached out via PM to me for a catering issue before that was much less significant than what's going on here.
many realized the death of p.s. became inevitable once JFK was axed.... i just didn't think it would be this bad, this soon.
many realized the death of p.s. became inevitable once JFK was axed.... i just didn't think it would be this bad, this soon.
Last edited by WineCountryUA; Nov 9, 2015 at 12:45 pm Reason: OT content deleted
Nov 9, 2015, 12:41 pm
#101
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,193
Hm.
I was looking at taking ps in early January. Booked in D1 and some schedule changes really have me looking elsewhere.
However, UNITED is still (the only one) charging a premium for one way on my route, and it sounds like the soft product has gotten worse since the move.
I guess I'll either stick with D1 or look at MINT.
I was looking at taking ps in early January. Booked in D1 and some schedule changes really have me looking elsewhere.
However, UNITED is still (the only one) charging a premium for one way on my route, and it sounds like the soft product has gotten worse since the move.
I guess I'll either stick with D1 or look at MINT.
Nov 9, 2015, 1:55 pm
#102
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
No they were just....slow. Also the gate went up twice so the cockpit could use the lav. They did the whole 1-4 drinks and then started serving the meals. After each row completely served FA would come out with the bread basket and do the rows that had been served. I'm actually trying to put on weight so I had plenty of things to pick at but if I had to hit the plane right from the hotel w/o being able to pick anything up I would have been growling.
Nov 9, 2015, 3:05 pm
#103
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
I'm coming in ps from SFO in BF, then connecting to GF on to Europe. Is there a GF lounge at EWR, or just a UC (which, I assume, will be swamped in the afternoons, when the whole bank of flights leave for Europe)?
Nov 9, 2015, 3:10 pm
#104
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Nov 9, 2015, 3:37 pm
#105
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
My thought as well, as p.s. "JFK"-crews were always quite good. One more reason to look out for the 28 BF-seaters.