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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}

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Old Jul 6, 19, 1:31 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Nov 14, 16, 1:46 am
  #751  
 
Join Date: Apr 2014
Posts: 1,458
Originally Posted by aevange8 View Post
This sounds way better than them cancelling the flight. I bet writing in would result in some type of cert/miles if you paid for or used a RPU/GPU to sit up front.
Yea, but when you paid for transcontinental ps product and ended up not getting it, I think compensation is reasonable?
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Old Nov 14, 16, 5:37 am
  #752  
 
Join Date: Mar 2013
Location: BDL/NYC/BOS
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Originally Posted by Kacee View Post
So it's finally happening. Hope this is not a harbinger of more to come.

UA will offer free changes to a flight with lie-flats, and comp to BF pax who wind up flying the 739.
did a 737 swap ever happen while p.s. was at JFK? i can recall plenty of non-lieflat pmUA 752s being subbed in (r.i.p.), but not a 737.
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Old Nov 14, 16, 12:40 pm
  #753  
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Originally Posted by riphamilton View Post
did a 737 swap ever happen while p.s. was at JFK? i can recall plenty of non-lieflat pmUA 752s being subbed in (r.i.p.), but not a 737.
I don't think so, since there were no sCO crews based out of JFK. there was the 24-seat 752s, and occasional 767-300 subbed in, albeit with minimum staffing.
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Old Nov 14, 16, 2:31 pm
  #754  
 
Join Date: Mar 2010
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Originally Posted by riphamilton View Post
did a 737 swap ever happen while p.s. was at JFK? i can recall plenty of non-lieflat pmUA 752s being subbed in (r.i.p.), but not a 737.
Originally Posted by PTahCha View Post
I don't think so, since there were no sCO crews based out of JFK. there was the 24-seat 752s, and occasional 767-300 subbed in, albeit with minimum staffing.
No 737s when p.s. was at JFK, but sCO did have some 752s based there when they started the sUA p.s. 752 retrofits. They pulled from the EWR base to staff those.
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Old Nov 14, 16, 3:24 pm
  #755  
 
Join Date: Nov 2016
Location: SFO
Programs: UA 1K
Posts: 117
I had a similar experience about a year ago although it was a non-p.s. flight. I booked a P fare SFO-IAD on a 3 class 777. I was offered a buy up after purchase to "United First" (GlobalFirst) for only $99 which I took and ended up booking into A.

At T-24, the 777 was swapped for a 737 and my window/aisle flatbed was replaced with a domestic first recliner. Since my original P fare would have put me in domestic first anyway, I called to get a refund of the A class buyup.

The first agent was unsympathetic and said I paid for A class and was re-accommodated in A class and that seating type was not guaranteed. Although I know the agent was correct as I was placed in the same "class of service", it's hard to argue the GlobalFirst hard product to domestic first isn't a huge downgrade.

After I HUCA, the second agent was much more sympathetic. She was unable to find the add/collect transaction that took place during the buyup. I asked if she could just put me in P class for the return since it was originally booked in K. Surprisingly, she was able to upgrade the return which ended up posting as P with the PQM bonus.

Although I didn't get my GF lieflat, what ended up being a $99 upgrade on the return was money well spent to avoid 6 hours in Y.
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Old Nov 14, 16, 9:48 pm
  #756  
 
Join Date: Aug 2001
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Originally Posted by Kacee View Post
Not sure about that. The ps 752 and 3-class 772 both have a higher ratio of premium cabin seats.
You are correct about the ratio, but it seems few economy passengers at this point (lots of empty rows on the seat map vs, other flights fuller). Sound like as mentioned return of a sports charter flight, if so should be 764 for sure, I was worried it would change to 757 or worse some other plane, since 767's are seldom at LAX (and SFO).
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Old Nov 16, 16, 10:29 am
  #757  
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Is p.s "Business" post December 1 (vs BusinessFirst), concurrent with int'l BF re-branding? My December 10 BF LAX-EWR went to Business from BF.
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Old Nov 16, 16, 1:39 pm
  #758  
 
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Originally Posted by IAH-OIL-TRASH View Post
Is p.s "Business" post December 1 (vs BusinessFirst), concurrent with int'l BF re-branding? My December 10 BF LAX-EWR went to Business from BF.
While they never mentioned it directly, this might be the new designation for the p.s. premium cabin, since it's not being called Polaris.
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Old Nov 16, 16, 3:53 pm
  #759  
 
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
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Interesting, I currently have a EWR-LAX reservation for 1/21/17 and it's still listed as "BusinessFirst".
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Old Nov 16, 16, 4:10 pm
  #760  
 
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Actually just refreshed my reservation and it did change to "Business" instead of "BusinessFirst" on an existing reservation.

Sent a message to United to ask if there's any difference.
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Old Nov 16, 16, 4:59 pm
  #761  
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Originally Posted by tstauck View Post
Actually just refreshed my reservation and it did change to "Business" instead of "BusinessFirst" on an existing reservation.

Sent a message to United to ask if there's any difference.
I doubt there will be any difference other than name. I'm thinking introduction of Polaris left BF only on p.s. flights (and Lima?), so UA's simply changing it to Business. Simplifies lounge rules. Business (p.s. or int'l) gets you into UC. Polaris gets you into Polaris lounge (and/or UC).
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Old Nov 16, 16, 5:17 pm
  #762  
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Originally Posted by IAH-OIL-TRASH View Post
I'm thinking introduction of Polaris left BF only on p.s. flights (and Lima?), so UA's simply changing it to Business.
They're dropping the "BusinessFirst" branding. So this makes sense.
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Old Nov 17, 16, 10:46 am
  #763  
 
Join Date: Mar 2009
Location: LAX & EWR/JFK
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Any reports of RPUs clearing recently on PS flights?
My 2016 experience has been dismal. I think only one RPU cleared and that was a LAX-EWR flight delayed 3 hours, where most of the forward cabin changed to other flights.

I'm planning a January LAX-EWR-LAX trip, and wondering if applying RPUs makes any sense, or if it's better to hope for a cash upgrade offer (which never seems to happen with RPU waitlisted).

TIA,

Phil
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Old Nov 17, 16, 12:11 pm
  #764  
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Originally Posted by Phil Level View Post
Any reports of RPUs clearing recently on PS flights?
My 2016 experience has been dismal. I think only one RPU cleared and that was a LAX-EWR flight delayed 3 hours, where most of the forward cabin changed to other flights.

I'm planning a January LAX-EWR-LAX trip, and wondering if applying RPUs makes any sense, or if it's better to hope for a cash upgrade offer (which never seems to happen with RPU waitlisted).
I've cleared two RPUs for November and December of this year. Both into open R at booking, a Friday and a Saturday evening EWR-SFO.

You can fish for cash offers - you should get the "TOD" priced offer as a popup immediately at booking (theory is if ZN is open) and going reported price seems to be about $319. If you don't get the offer, or if you don't like it, just cancel. p.s. J is obscenely expensive sometimes though... I'm flying SFO-IAH-LGA next month because I missed the 30-day boat and somehow even P space is a unicorn on a Tuesday, let alone R
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Old Nov 17, 16, 2:50 pm
  #765  
 
Join Date: Oct 2016
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Originally Posted by Phil Level View Post
Any reports of RPUs clearing recently on PS flights?
My 2016 experience has been dismal. I think only one RPU cleared and that was a LAX-EWR flight delayed 3 hours, where most of the forward cabin changed to other flights.

I'm planning a January LAX-EWR-LAX trip, and wondering if applying RPUs makes any sense, or if it's better to hope for a cash upgrade offer (which never seems to happen with RPU waitlisted).

TIA,

Phil
Phil - see my above screenshot of my boarding pass EWR-LAX 1/21/17 (a few posts up). It was confirmed at booking using an RPU (and flight was under $200). When I booked this a few weeks ago, Saturdays in Jan for both LAX and SFO had a lot of availability. Good luck!
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