UA Electronic Travel Certificates (ETC): General Q&A, ... {Archive}
Dec 16, 2016, 12:26 pm
#736
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
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Glad you got it. I suspect the email address is for someone at Chase Travel, though it is odd that it came from a gmail account. Perhaps they're independent contractors. I thought about emailing the person, and decided against it - why identify myself and let them know they got my pins 
I've never had an issue receiving them when I booked via UA directly, though it's been a while since I've received one.
I've also contacted UA Insider again and explained what happened. The entire process appears to be broken, and no matter how many times reservations sent the paperwork out, they never actually sent the certs to the email address in my profile or provided.
I've never had an issue receiving them when I booked via UA directly, though it's been a while since I've received one.
I've also contacted UA Insider again and explained what happened. The entire process appears to be broken, and no matter how many times reservations sent the paperwork out, they never actually sent the certs to the email address in my profile or provided.
Exactly 31 days after I cancelled the original flights the certificates were emailed to me. 3 days later I got another copy, and 3 days after that, another copy to the secondary email address I gave them.
My guess is that because the tickets were purchased via the Chase site they wait a month before issuing the credits.
If that is the case, not a single person I contacted, from UA Insider, to reservations, to supervisors, and finally, customer care, told me there would be a wait to get the them.
But that still does not explain the email address I was told they were sent to that was not mine. Unless, of course, someone blew that as well.
They really need to get their acts together with these certificates.
Dec 21, 2016, 8:32 am
#737
Join Date: Dec 2016
Programs: United Global Services
Posts: 22
Multiple ETC on same purchase
When you purchase a ticket on united.com and it comes time to put in ETC credits at pay time......can I use multiple ones from my family on the same purchase.......?
Dec 21, 2016, 8:42 am
#738
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Join Date: Oct 2006
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You can use one ETC per person. Doesn't matter who the travelers actually are, but you can only use one per person on a PNR. You will need the last name on the ETC to redeem, but it doesn't have to be them traveling.
If you are traveling alone and doing round-trip, you can try booking two one-way trips and seeing how that prices out to use two ETCs - this works pretty well domestically now since most destinations are the same price to do 2 one-ways vs roundtrip - though often that's not the case for international fares.
Dec 21, 2016, 8:46 am
#739
Join Date: Mar 2009
Location: BOS
Programs: UA Silver, DL, AA
Posts: 164
Unforunately no, you can only use one per ticket.
But since you are buying tickets for multiple people, you have the option to buy separate tickets and use an ETC per ticket.
The disadvantage is that you're on separate tickets in case of canceled flights, etcetera. But the advantage is that you can apply more credit to your overall purchase.
But since you are buying tickets for multiple people, you have the option to buy separate tickets and use an ETC per ticket.
The disadvantage is that you're on separate tickets in case of canceled flights, etcetera. But the advantage is that you can apply more credit to your overall purchase.
Dec 21, 2016, 9:13 am
#740
Join Date: Dec 2016
Programs: United Global Services
Posts: 22
Can I purchase three tickets for three family members on the same record locator then and use three ETC's on that same record locater…….or will I have to book individual tickets and locators for ALL of them?
Dec 21, 2016, 9:14 am
#741
Join Date: May 2012
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Posts: 6,958
Good luck.
Dec 21, 2016, 10:33 am
#742
Moderator: United Airlines
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Posts: 66,850
Dec 21, 2016, 9:20 pm
#744
Join Date: Mar 2009
Location: BOS
Programs: UA Silver, DL, AA
Posts: 164
This rule of thumb has always been the way I remembered it from this forum. But a few weeks ago I used an ETC from a canceled ticket of mine to apply to a PNR with me and Mrs. GretelNick, and it covered the whole expense for both passengers.
Dec 27, 2016, 2:12 pm
#745
Join Date: Jan 2016
Location: CLE (mostly)
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Posts: 823
Can an ETC be used for multiple tickets?
One of my relatives has a $500 ETC.
Can she use it to towards two separate tickets? (e.g. book 1 ticket for $200, then book another for the remaining $300 ETC balance?)
If not, could she use all $500 in one transaction for two pax on the same PNR?
Can she use it to towards two separate tickets? (e.g. book 1 ticket for $200, then book another for the remaining $300 ETC balance?)
If not, could she use all $500 in one transaction for two pax on the same PNR?
Dec 27, 2016, 2:58 pm
#746
Join Date: Jan 2011
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Yes, she can use it over multiple tickets. The code won't change; she can keep using it until it's fully depleted.
Dec 27, 2016, 3:03 pm
#747
Moderator: United Airlines
Join Date: Jun 2007
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So another alternative, is instead of one PNR, two people. Book the travel for two people on two PNRs. Book the first ticket and then use the remainder of the ETC for the second ticket / PNR.
Last edited by WineCountryUA; Dec 28, 2016 at 1:40 pm Reason: incorrect advice
Dec 28, 2016, 8:57 am
#748
Join Date: Mar 2009
Location: BOS
Programs: UA Silver, DL, AA
Posts: 164
No, has to go the two ticket approach. Note the second ticket does not have to be the original person.
So another alternative, is instead of one PNR, two people. Book the travel for two people on two PNRs. Book the first ticket and then use the remainder of the ETC for the second ticket / PNR.
So another alternative, is instead of one PNR, two people. Book the travel for two people on two PNRs. Book the first ticket and then use the remainder of the ETC for the second ticket / PNR.
Dec 28, 2016, 10:22 am
#749
Moderator: United Airlines
Join Date: Jun 2007
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Was the ETC greater than the fare of one passenger? Applying ETC for a single passenger on a multi-passenger PNR has been standard.
Dec 28, 2016, 1:13 pm
#750
Join Date: May 2016
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I recently bought a one-way ticket for my wife and I using an ETC. The ETC covered all but about $12 of the combined fare. No issue using the ETC for the two-person itinerary.