UA changed my routing without my consent

Old Jul 1, 19, 1:44 pm
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UA changed my routing without my consent

I just bought a ticket this morning XXX-YYY-ZZZ-UUU for travel tomorrow. I randomly got a receipt showing XXX-YYY-UUU. I purposely wanted the routing I booked, and all flights available. Any recourse?
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Old Jul 1, 19, 1:46 pm
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Originally Posted by ryan754 View Post
I just bought a ticket this morning XXX-YYY-ZZZ-UUU for travel tomorrow. I randomly got a receipt showing XXX-YYY-UUU. I purposely wanted the routing I booked, and all flights available. Any recourse?
What did the customer service rep say when you called United?

I mean, you *did* call the airline and ask, right?
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Old Jul 1, 19, 1:47 pm
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Originally Posted by ryan754 View Post
I just bought a ticket this morning XXX-YYY-ZZZ-UUU for travel tomorrow. I randomly got a receipt showing XXX-YYY-UUU. I purposely wanted the routing I booked, and all flights available. Any recourse?
is YYY-ZZZ-UUU all operated by the same flight number? If so, it will show separately on the reservation, but together on the flight receipt (since it will only use one ticket coupon)
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Old Jul 1, 19, 1:48 pm
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What is showing on your actual booking vs the receipt?

Have you called reservations and demanded your original routing me restored? Or you can demand a refund and start over with a new ticket.
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Old Jul 1, 19, 2:00 pm
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Originally Posted by ryan754 View Post
... Any recourse?
If after the above suggestions, you can cancel within 24 hours at no cost.
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Old Jul 1, 19, 2:06 pm
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Originally Posted by dmurphynj View Post
What did the customer service rep say when you called United?

I mean, you *did* call the airline and ask, right?
Of course I'll call the 1K desk! I just posted here to see if this has happened before. I've flown millions of miles and never seen this. Wondering if I can get some little leeway with this as I planned to use SDC and spend some time in one of the cities..

Originally Posted by PVDtoDEL View Post
is YYY-ZZZ-UUU all operated by the same flight number? If so, it will show separately on the reservation, but together on the flight receipt (since it will only use one ticket coupon)

Nope completely different flight with longer layover.
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Old Jul 1, 19, 2:09 pm
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Originally Posted by ryan754 View Post
I just bought a ticket this morning XXX-YYY-ZZZ-UUU for travel tomorrow. I randomly got a receipt showing XXX-YYY-UUU. I purposely wanted the routing I booked, and all flights available. Any recourse?
Call and ask them to put you back on those flights.

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Old Jul 1, 19, 2:14 pm
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Originally Posted by ryan754 View Post
Wondering if I can get some little leeway with this as I planned to use SDC and spend some time in one of the cities.
Never count on that. United is only obligated to get you from point A to point B.
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Old Jul 1, 19, 2:18 pm
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Originally Posted by mahasamatman View Post
Never count on that. United is only obligated to get you from point A to point B.
Is that true if you get a stopover in the reservation? I guess, if so, the stopover is point C.

But when is a stopover a stopover? When there is a fare break? Or is there some other consideration?

<note, not the OP here, our names just look alike>
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Old Jul 1, 19, 2:23 pm
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Originally Posted by ryman554 View Post
...
But when is a stopover a stopover? When there is a fare break? Or is there some other consideration? ....
Simple answer.
For a domestic itn, greater than 4-hour break.
For an international itin greater than a 24 hour break

UA's answer
Stopover means a deliberate interruption of travel by the Passenger, agreed to in advance by the carrier, at a point between the place of departure and the place of destination. For International flights a Stopover will also be deemed to occur at an intermediate point from which the Passenger is not scheduled to depart on the date of arrival, but if there is no connecting departure scheduled on the date of arrival, departure on the next day within 24 hours of arrival shall not constitute a Stopover. If a portion of the routing is traveled by surface transportation, one Stopover shall be deemed to have been taken for such portion.
For Domestic flights, a Stopover will also occur when a Passenger arrives at a point and fails to depart from such point on:
  1. The first flight on which space is available; or
  2. The flight that will provide for the Passenger’s earliest arrival at intermediate or junction transfer point(s) or destination point, via the carrier and class of service as shown on the Passenger’s Ticket; provided, however, that in no event will a Stopover occur when the Passenger departs from the intermediate/junction point on a flight shown in the carrier’s official general schedule as departing within four hours after arrival at such point.
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Old Jul 1, 19, 3:00 pm
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Originally Posted by ryan754 View Post
I just bought a ticket this morning XXX-YYY-ZZZ-UUU for travel tomorrow. I randomly got a receipt showing XXX-YYY-UUU. I purposely wanted the routing I booked, and all flights available. Any recourse?
Providing city pairings may help. One of the cities you booked may have been dropped.
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Old Jul 1, 19, 3:04 pm
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Welllllllll... I feel like the biggest idiot today! Maybe the sun and Jack Daniels... I did happen to purchase a ticket that has a DEN-SFO-SEA segment as one flight number. I was completely wrong and apologize.
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Old Jul 1, 19, 3:19 pm
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Originally Posted by ryan754 View Post
Welllllllll... I feel like the biggest idiot today! Maybe the sun and Jack Daniels... I did happen to purchase a ticket that has a DEN-SFO-SEA segment as one flight number. I was completely wrong and apologize.
Note that you may find it very difficult to SDC at SFO.
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Old Jul 1, 19, 3:23 pm
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Originally Posted by jsloan View Post
Note that you may find it very difficult to SDC at SFO.
Almost impossible actually. The agent would need to mark your DEN-SEA segment as unflown, and then reissue the ticket. The only way an agent will agree to that is IRROPS. I've tried a few times and it has never worked out.
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Old Jul 1, 19, 6:01 pm
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Originally Posted by PVDtoDEL View Post
Almost impossible actually. The agent would need to mark your DEN-SEA segment as unflown, and then reissue the ticket. The only way an agent will agree to that is IRROPS. I've tried a few times and it has never worked out.
Well OP could ask an agent to force split the reservation but they probably won't do it. This itinerary priced out reasonably because UA views it as a single-connect but once split, it will be a double connect. Very different inventory!
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