deskover54

Bad Bad Bad. This GS isn't renewing next year due to these terrible trends at United.

SDC seems to be going to literal same day. The app is showing that, this flyer emphasizes

What's with a 30k saver domestic award? ... totally not worth it.

I'm glad that I at least feel the savings of only spending $15k this year instead of $45k. United saved a few bucks on me in costs, but lost $30k of premium fare revenue (but they did get 3x US-Asia tickets at $450 each, versus last year when I spent $5k/ticket)

docbert

WHAT trends? This is a survey for potential changes to a credit card that will almost certainly never exist as per the screenshot of that blog. The blogger who posted it almost certainly knows this, but thinks they can get more clicks by pushing it as a change. (FWIW, his post following this one is a 750 word piece on why airlines should allow gambling on-board)

The wording for the SDC entry is simplified, and realistically all it's saying is that with this card option you'd get free SDC (rather than having to pay $75 for it, a figure it explicitly calls out). There is NOTHING here that even implies United has any plans to change their SDC rules. This benefit has been called "Same Day" change for years, but has allowed changes to the prior or next day ever since the merger - to read into a credit card description put together by some credit card marketing/research person that they are going to change it to truly be "same day" is beyond crazy...

The fact that UA is asking their customers what benefits they are interested in for a credit card is a good thing IMHO. Of course, change most likely means that some people will lose out - but at least they are looking for feedback.

joe_miami

Hope I'm wrong, but between this and something else I noticed a couple of weeks ago, which I don't want to get into here yet, I predict 2020 will be the last year of United's (full) PQD waivers for spending $25,000+ on United CCs and for members using a foreign address.

When does United traditionally announce program changes? Q3 or Q4?

deskover54

SDC: 12 mos ago, you could SDC almost any routing within 24 hours. Super flexible. First, they tightened the restrictions on routing, then the app no longer allows you to go to next day even within 24 hours. I also had an issue this week it wouldn't let me go from a nonstop to a connecting flight. I had to call in and it got done an once it was a connection, then it offered other connections. Wasted 20 mins of my life. I value this benefit highly. I was able to spend 12 hours at a connection point to take care of some business, but I don't like having to make a phone call

F/J meals: pathetic - has gone downhill so much. I just can't get myself to fork over $5k for the disgusting J food

T conversion - now restricted to myself or if I travel. Well, I used to use my miles to send my mom and brother on trips and it required T-->XN-->PN. Now that they've done away with it, my tickets have gone from J/C/D/Z/P-->W-->PN or J/C/D/Z/P-->G. The T-->XN was probably the biggest factor in me deciding not re-qualify for GS next year.

Phone wait time: 12 mos ago, it was never more than 15 seconds. Lately, every call has been 1-3 mins. When you're running through an airport and trying to get things done quickly, that time is precious

I could go on, but if you don't see the trends, then I'm afraid you might need some glasses.

getagb

deskover54

I'm pretty sure they don't care what I think. By this time last year, I had spent $30k. This year I've spent $14k with only $1k more booked for the rest of the year (and all my travel remainder of the year is likely G fares). If they don't care about the dramatic decrease in revenue, they certainly don't care what I think about the app.

joe_miami

You might be right that United doesn't care, but if one is only going to complain in one place, it makes far more sense to complain to United than it does to complain here.

notquiteaff

docbert

Given that the app is allowing SDC of CPU'ed flights directly into first (rather than economy as it used to/should do), I'd be fairly certain the issues with the app and SDC are indeed unintended.

getagb

SDCing directly into first is allowed (both on app and via agent) if the underlying economy fare class is available and PN/PZ is open.

I submitted a complaint via https://www.united.com/web/en-us/con...lt.aspx?POS=US and encourage others to do so as well.

jsloan

If agents are allowing people to keep CPUs via SDC, that's a new change, and not one I welcome at all. It's bad enough that the app does it.

jp12687

riphamilton

findark

PZ is not sufficient to clear a CPU.

jsloan

Precisely. You jump ahead of everyone else on the CPU list, regardless of your status.

In theory, it would also make it possible to do things like SDC LAX-ORD-DCA, with a CPU on both segments, to LAX-EWR-DCA. If I were hanging out on the LAX-EWR upgrade list with an RPU applied, I'd be none too happy about that.