New Waiver Restrictions...Ticket By Date
Jun 17, 2019, 4:38 pm
#1
Original Poster
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
New Waiver Restrictions...Ticket By Date
Just noticed on the https://www.united.com/CMS/en-US/tra...elnotices.aspx page a line that says "original ticket must have been purchased by"
I had seen that for travel agencies but not a restriction for tickets booked w. UA directly. Is this new/enforced?
I had seen that for travel agencies but not a restriction for tickets booked w. UA directly. Is this new/enforced?
Jun 17, 2019, 4:52 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Just noticed on the https://www.united.com/CMS/en-US/tra...elnotices.aspx page a line that says "original ticket must have been purchased by"
I had seen that for travel agencies but not a restriction for tickets booked w. UA directly. Is this new/enforced?
I had seen that for travel agencies but not a restriction for tickets booked w. UA directly. Is this new/enforced?
Jun 17, 2019, 7:02 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
This is not new. I have no idea if it's enforced but I don't believe so based on an experience I had last year.
The crazy thing about this is United.com doesn't tell you about travel waivers for particular cities/connections as you're booking a ticket. So if you want to book a ticket for later today through ORD and there's a weather waiver you would have no idea about it. And travel waivers are almost exclusively cut off at the day before when the waiver goes into effect. How can United enforce a rule when they don't prevent you from booking a ticket that falls outside the ticketing cutoff date for a waiver?
Last year I had a ticket that I SDC'd through a city that wound up with a weather waiver that I was completely unaware of (see note above). After realizing there would likely be issues I had to call the 1K line to get my itinerary changed again since there was no longer a flight with my open fare class. They processed the change under the weather waiver and got someone in inventory management to open up the correct fare code for my new flights through a different city. Technically my ticketing date fell after the cut off but the 1K line didn't say anything about that. Of course, is it based on original ticketing date before any changes were made or after you SDC'd? I'd assume after you SDC.
-RM
The crazy thing about this is United.com doesn't tell you about travel waivers for particular cities/connections as you're booking a ticket. So if you want to book a ticket for later today through ORD and there's a weather waiver you would have no idea about it. And travel waivers are almost exclusively cut off at the day before when the waiver goes into effect. How can United enforce a rule when they don't prevent you from booking a ticket that falls outside the ticketing cutoff date for a waiver?
Last year I had a ticket that I SDC'd through a city that wound up with a weather waiver that I was completely unaware of (see note above). After realizing there would likely be issues I had to call the 1K line to get my itinerary changed again since there was no longer a flight with my open fare class. They processed the change under the weather waiver and got someone in inventory management to open up the correct fare code for my new flights through a different city. Technically my ticketing date fell after the cut off but the 1K line didn't say anything about that. Of course, is it based on original ticketing date before any changes were made or after you SDC'd? I'd assume after you SDC.
-RM