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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Aug 31, 16, 9:54 am
  #1456  
 
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A touch more on the wine (which looks like is still in progress)

https://hub.united.com/united-sommel...991639702.html

"Red wines that made Frost's final cut include two selections from France: Delas Les Challeys 2015 Saint-Joseph and Esprit de Valandraud 2014 Saint Émilion."

These look like they could be in the $20-$30 range retail vs the $15 stuff we've seen lately.

But who knows until we start flying.
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Old Aug 31, 16, 10:01 am
  #1457  
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Originally Posted by cerealmarketer View Post
A touch more on the wine (which looks like is still in progress)

https://hub.united.com/united-sommel...991639702.html

"Red wines that made Frost's final cut include two selections from France: Delas Les Challeys 2015 Saint-Joseph and Esprit de Valandraud 2014 Saint Émilion."

These look like they could be in the $20-$30 range retail vs the $15 stuff we've seen lately.

But who knows until we start flying.
None of which will ever be boarded. I'll believe it when I see it.
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Old Aug 31, 16, 10:24 am
  #1458  
 
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According to the email UA sent out, no bloody maries and mimosas for to/ex Asia flights:

"*The specialty beverage cart featuring Bloody Marys and Mimosas is only offered on morning flights to/from Europe, Australia and New Zealand."

Only Europe, Australia and NZ. The departure time for the Asia flights seem to coincide nicely with the brunch hour. And what is brunch without bloodies and mimosas
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Old Aug 31, 16, 10:30 am
  #1459  
 
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Originally Posted by CHOPCHOP767 View Post
According to the email UA sent out, no bloody maries and mimosas for to/ex Asia flights:

"*The specialty beverage cart featuring Bloody Marys and Mimosas is only offered on morning flights to/from Europe, Australia and New Zealand."

Only Europe, Australia and NZ. The departure time for the Asia flights seem to coincide nicely with the brunch hour. And what is brunch without bloodies and mimosas
I am guessing the mimosa/bloody cart will for departures before 10am, as those flights have a brunch entree choice currently. IIRC, the earliest Asia departures are after 10am.
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Old Aug 31, 16, 1:53 pm
  #1460  
 
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At the EWR Polaris event, I was told the mimosa/Mary cart would be for flights before noon. I don't really care tbh; you can still ask for a mimosa or Bloody Mary at any time on any flight, even if it doesn't come from a cart!
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Old Aug 31, 16, 11:29 pm
  #1461  
 
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The more I see photos of these seats, they remind me of the NH Business seats (although they do look a bit more comfortable), generally tight quarters, with some privacy (although no door), and a better layout for the tray. Would this be a fair comparison? My concern is by the time this thing gets rolled out the product will be fairly outdated.

How many years have the current BF seats been in use? What is the lifespan of these products 'BF' & 'Polaris'?
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Old Sep 1, 16, 12:05 am
  #1462  
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Originally Posted by EWR764 View Post
I am guessing the mimosa/bloody cart will for departures before 10am, as those flights have a brunch entree choice currently. IIRC, the earliest Asia departures are after 10am.
This makes no sense unless people on Asian flights don't drink Bloody Mary's or Minosa's.
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Old Sep 1, 16, 3:53 am
  #1463  
 
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Maybe I missed it.

What makes these Bloody Mary's / Mimosas so special? Is there a different "specialty beverage cart" for flights at other times?

Feel like I am missing something here...
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Old Sep 1, 16, 4:14 am
  #1464  
 
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Originally Posted by FlightNurse View Post
This makes no sense unless people on Asian flights don't drink Bloody Mary's or Minosa's.
Not my policy. The logic for the brunch entrees is that the main service on post-10am departures will fall within traditional lunch/dinner hours at the point of origin.

I expect some variance between what we hear from reps at various events and what we actually see in practice.
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Old Sep 1, 16, 10:05 pm
  #1465  
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Originally Posted by EWR764 View Post
Not my policy. The logic for the brunch entrees is that the main service on post-10am departures will fall within traditional lunch/dinner hours at the point of origin.

I expect some variance between what we hear from reps at various events and what we actually see in practice.
So Brunch is normally between 10amish and 2pmish, so if a flight leaves at 11am, and meal service starts about 1.5 hr later that still within the "brunch" service time.
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Old Sep 2, 16, 5:26 am
  #1466  
 
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Originally Posted by FlightNurse View Post
So Brunch is normally between 10amish and 2pmish, so if a flight leaves at 11am, and meal service starts about 1.5 hr later that still within the "brunch" service time.
You're right. But a "brunch" flight on UA is one where the entrees contain a mix of breakfast dishes and lunch/dinner dishes--generally 3 typical lunch/dinner mains and one breakfast dish, such as a hearty omelet or soufflé. These tend to be the westbound TATL flights departing before 10am, like some LHR-EWR and LHR-ORD flights.

However, as I noted, I was told the mimosa/Bloody Mary cart will be on flights before noon. So that opens up pretty much every flight Europe-US. Most of those flights don't currently offer breakfast-y mains, and it seems odd to me to have a mimosa with steak, but maybe all the TATL flights departing before noon will become brunch flights!
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Old Sep 2, 16, 5:36 am
  #1467  
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Originally Posted by CappuccinoAddict View Post
You're right. But a "brunch" flight on UA is one where the entrees contain a mix of breakfast dishes and lunch/dinner dishes--generally 3 typical lunch/dinner mains and one breakfast dish, such as a hearty omelet or soufflé. These tend to be the westbound TATL flights departing before 10am, like some LHR-EWR and LHR-ORD flights.

However, as I noted, I was told the mimosa/Bloody Mary cart will be on flights before noon. So that opens up pretty much every flight Europe-US. Most of those flights don't currently offer breakfast-y mains, and it seems odd to me to have a mimosa with steak, but maybe all the TATL flights departing before noon will become brunch flights!
The issue isn't with TATL flights it's with the Asian flights.. Still makes no sense, but then again we are talking about UA..
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Old Sep 4, 16, 5:30 am
  #1468  
 
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UA Lounge in TLV

Is it true that UA will be opening a Polaris lounge in TLV ?
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Old Sep 4, 16, 5:53 am
  #1469  
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Originally Posted by solma View Post
Is it true that UA will be opening a Polaris lounge in TLV ?
Doubtful. They don't even have their own lounge there now, they use the Dan Lounge as their contract lounge, IIRC.
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Old Sep 4, 16, 5:58 am
  #1470  
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Doesn't make sense for them to open their own even if they could get space. Two flights a day, over 8 hours apart would mean a waste of space and major costs for very little use. Even an UC is unlikely.

I think they'll continue using the Dan lounge like basically all airlines except ElAl do.
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