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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Jun 2, 16, 9:20 am
  #91  
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Originally Posted by RTWSTARALLIANCE View Post
So UA will remain inconsistent in its' intl business class product. Certainly assume they will be keeping 787-8 and 787-9 for many years to come.
How is that different from AA and DL? Oh wait....
PTahCha is offline  
Old Jun 2, 16, 9:21 am
  #92  
 
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i bet lounge members wont be able to visit those lounges.
libuser is offline  
Old Jun 2, 16, 9:21 am
  #93  
 
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Do I presume that there will be fewer seats in C than in today's 777? This may make it very difficult to upgrade for those of us who book in Y and generally can upgrade.
euslaner is offline  
Old Jun 2, 16, 9:23 am
  #94  
 
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Originally Posted by EWR764 View Post
Construction on the new C-North concourse at IAH is underway, so I am sure the Polaris lounge will be there. Otherwise the 3rd floor of the IAH-E club would make sense (or as a location for a second PL).
Last time in IAH the shower was not cleaned between use and had towels and trash everywhere. Also they couldn't figure out how to press my clothes.

Hope they fixed those issues already.
oopl is offline  
Old Jun 2, 16, 9:26 am
  #95  
 
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Photos in this Twitter feed to get a sense of how your frame will fit in the seat.

https://twitter.com/AirlineFlyer

Apparently it's Zodiac so let's call it 50/50 they actually get made at scale.
cerealmarketer is offline  
Old Jun 2, 16, 9:26 am
  #96  
 
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Originally Posted by matrixwalker2012 View Post
AA is doing the same thing by opening up their flagship lounges to business class pax. It's almost like the LH Business/Senator lounge concept but reversed. Status based access to the regular J lounge and their own pax, an exclusive super J lounge.
They probably can break down how many passengers enter lounges via membership/CC, *G (including UA *G), Club Passes & Long Haul J. My guess is UC overcrowding is not because of F/J Passengers.

Its an easy filter. The question is will they open it to F/J only, or include any International GS/1ks. My guess is, if *A ever got a tier above *G, these lounges would be used for that.
oblisk is offline  
Old Jun 2, 16, 9:27 am
  #97  
 
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So here's my question...

First Polaris seats on the 77W, which we expected to debut on long EWR routes, yet the first Polaris lounge will be at ORD...so does that mean our assumption was wrong about where the 77W will first start out? Or it's just United being United?
coolbeans202 is offline  
Old Jun 2, 16, 9:28 am
  #98  
 
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I kind of think the United Club and the Polaris Lounge will be like the Lufthansa Business Lounge and the Lufthansa Senator Lounge in terms of level and accessibility.

LH will still be slightly better in terms of food & amenities.
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Old Jun 2, 16, 9:28 am
  #99  
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I guess this explains why the ORD GFL is closing for "renovations" in June and reopening in December. I guess it will be Polaris when it opens. Timed for the January 2016 launch.
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Old Jun 2, 16, 9:28 am
  #100  
 
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Any airline that'll serve me 3 glasses of wine at once is definitely on my good side

Seriously though, it looks like an upgrade to the wine and champagne offerings, to a level you'd expect from a major carrier like UA.
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Old Jun 2, 16, 9:30 am
  #101  
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Originally Posted by euslaner View Post
Do I presume that there will be fewer seats in C than in today's 777? This may make it very difficult to upgrade for those of us who book in Y and generally can upgrade.
The draft layout calls for 60 J seats.

I hope we see some of these at SFO, would love to fly this to HKG/SIN.

Originally Posted by oblisk View Post
Its an easy filter. The question is will they open it to F/J only, or include any International GS/1ks. My guess is, if *A ever got a tier above *G, these lounges would be used for that.
My guess is Int'l J/F + GS and 1K. And probably LH HON.
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Old Jun 2, 16, 9:30 am
  #102  
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Originally Posted by cerealmarketer View Post
Photos in this Twitter feed to get a sense of how your frame will fit in the seat.

https://twitter.com/AirlineFlyer

Apparently it's Zodiac so let's call it 50/50 they actually get made at scale.
Considering AA just sued Zodiac, and switched seat manufacturers, over major issues getting their custom seat produced, I'd caution about getting too excited about any new seat until you are actually sitting in it.
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Old Jun 2, 16, 9:30 am
  #103  
 
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Originally Posted by coolbeans202 View Post
So here's my question...

First Polaris seats on the 77W, which we expected to debut on long EWR routes, yet the first Polaris lounge will be at ORD...so does that mean our assumption was wrong about where the 77W will first start out? Or it's just United being United?
I cannot imagine the lounge changes relate to aircraft deployment. Lounge retrofits IMO take time, and depending on the amount of changes that need to be made, have more of a impact on the roll out.
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Old Jun 2, 16, 9:31 am
  #104  
 
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Originally Posted by coolbeans202 View Post
So here's my question...

First Polaris seats on the 77W, which we expected to debut on long EWR routes, yet the first Polaris lounge will be at ORD...so does that mean our assumption was wrong about where the 77W will first start out? Or it's just United being United?
Simply a matter of construction schedule/timing. No change to the fact that 77W will be mostly EWR-based, at least initially.
EWR764 is online now  
Old Jun 2, 16, 9:31 am
  #105  
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Originally Posted by qukslvr619 View Post
From Q&A:
Does United Polaris service replace United Global First? What's the future of United Global First?

In December, United Global First is being rebranded as United Polaris Global First and will receive all of the additional United Polaris amenities, in addition to the great offerings you've come to expect from our international first class product. As we update our fleet over the next several years to incorporate our signature United Polaris direct-aisle-access seating, we will be phasing out the first class cabin and moving toward a two-cabin experience for international travel.


United Polaris Global First is kinda clunky. Surprised they didn't try a United Polaris BusinessFirst....why not just United GlobalFirst and United Polaris?
Is there a link to the Q&A? The one on the microsite isn't working...
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