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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Jun 2, 16, 9:10 am
  #76  
 
Join Date: Oct 2011
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Originally Posted by qukslvr619 View Post
From Q&A:
Does United Polaris service replace United Global First? What's the future of United Global First?

In December, United Global First is being rebranded as United Polaris Global First and will receive all of the additional United Polaris amenities, in addition to the great offerings you've come to expect from our international first class product. As we update our fleet over the next several years to incorporate our signature United Polaris direct-aisle-access seating, we will be phasing out the first class cabin and moving toward a two-cabin experience for international travel.


United Polaris Global First is kinda clunky. Surprised they didn't try a United Polaris BusinessFirst....why not just United GlobalFirst and United Polaris?
An interim name for a dying product. Before long, it will fade into history.
matrixwalker2012 is offline  
Old Jun 2, 16, 9:11 am
  #77  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
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Reading through on the inflight product description....

Looks like wines get 'significantly' upgraded
Chocolates / pastries added alongside the sundae for dessert
Truffle with the pre-departure beverage
Cheese looks nicer
2 pillows and the duvet, plus cover
Gel cooled pillows avail on request
Slippers on all flights
PJs on 12 hour flights
Hot snacks (like the domestic lobster mac) in the galley on 8 hour+ day flights, and 12 hour night flights

Last edited by cerealmarketer; Jun 2, 16 at 9:25 am Reason: cheese plate not going away
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Old Jun 2, 16, 9:12 am
  #78  
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Originally Posted by oopl View Post
Didn't they just "remodel" the HKG lounge?
The "remodel" was simply a refresh of furniture and carpet. No construction changes.
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Old Jun 2, 16, 9:12 am
  #79  
 
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Originally Posted by nevansm View Post
Polaris is also coming to 350-1000, 772, and 767. I'll be interested to see what the 767 layout is like...
787-10 also mentioned.

No mention of 787-9/8 yet.
cerealmarketer is offline  
Old Jun 2, 16, 9:13 am
  #80  
 
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Looks real great! Love the new lounges, the new name, pajamas and the (supposed) new menus. ^ I haven't found a good look at the new seat yet though, the video makes it look good but is there a seatmap up or something?


Originally Posted by cmdinnyc View Post
Did channa write this press release? It reads like one of those April 1st ones.

That's what I thought. I knew some good stuff (the new J seat) was coming, but I didn't think it would be this much of a makeover.
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Old Jun 2, 16, 9:13 am
  #81  
 
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I feel sad.

The first thing I did when I saw this was "MUST POST TO FT!"

Is this something to be proud of or ashamed of? I am not yet sure...
Lewis42 is offline  
Old Jun 2, 16, 9:14 am
  #82  
 
Join Date: Mar 2015
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Looks like we will have a lot of Polaris Lounges. I think United Club members will have access, but not for 2 guests.

http://view.ceros.com/united/polaris-business-class/p/1

SFO, LAX, IAH, IAD, EWR, LHR, HKG, NRT
NikoGoutakolis is offline  
Old Jun 2, 16, 9:16 am
  #83  
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WOW! Pajama's......look at UA stepping it up. Now all they have to do is turn this website into a reality.
Madone59 is offline  
Old Jun 2, 16, 9:17 am
  #84  
 
Join Date: Oct 2011
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Originally Posted by drewguy View Post
Looks like they've found a way to repurpose the Global First lounges - they can become the "exclusive" lounge for premium class travelers, leaving the *G rif-raf to the UC.
AA is doing the same thing by opening up their flagship lounges to business class pax. It's almost like the LH Business/Senator lounge concept but reversed. Status based access to the regular J lounge and their own pax, an exclusive super J lounge.
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Old Jun 2, 16, 9:17 am
  #85  
 
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Originally Posted by NikoGoutakolis View Post
Looks like we will have a lot of Polaris Lounges. I think United Club members will have access, but not for 2 guests.

http://view.ceros.com/united/polaris-business-class/p/1

SFO, LAX, IAH, IAD, EWR, LHR, HKG, NRT
Wow.. that will be nice for UC members.. I hope they keep the UC clubs for those who want to guest
cyclogenesis is offline  
Old Jun 2, 16, 9:17 am
  #86  
 
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Originally Posted by nevansm View Post
Polaris is also coming to 350-1000, 772, and 767. I'll be interested to see what the 767 layout is like...
My guess is 767 will be something like |/ |/ \|, staggered, of course, with other widebodies at |/ \||/ \|

Originally Posted by Kacee View Post
In other words, replacing the GFLs, with the addition of EWR and IAH. Wonder if they'll be converting an existing UC there.
Construction on the new C-North concourse at IAH is underway, so I am sure the Polaris lounge will be there. Otherwise the 3rd floor of the IAH-E club would make sense (or as a location for a second PL).

At EWR, I understand the PL will be within a 'new' space (in the existing building) near the C-3 club.
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Old Jun 2, 16, 9:18 am
  #87  
 
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So UA will remain inconsistent in its' intl business class product. Certainly assume they will be keeping 787-8 and 787-9 for many years to come.


Originally Posted by oopl View Post
Doesn't seem to be mentioned.
RTWSTARALLIANCE is offline  
Old Jun 2, 16, 9:18 am
  #88  
 
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Please tell me there is more than this......45 minutes to go for stuff about mileage program, operational performance improvement, security lines, etc....
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Old Jun 2, 16, 9:19 am
  #89  
 
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Originally Posted by agjil View Post
official link: united.com/Polaris
The link to the FAQs isn't working. Color me surprised!
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Old Jun 2, 16, 9:19 am
  #90  
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Originally Posted by NikoGoutakolis View Post
Looks like we will have a lot of Polaris Lounges. I think United Club members will have access, but not for 2 guests.

http://view.ceros.com/united/polaris-business-class/p/1

SFO, LAX, IAH, IAD, EWR, LHR, HKG, NRT
My guess is that access is only for international premium cabin flyers. Not UC members. Making it more exclusive similar to the GFL lounges they are replacing. I have no idea, just my guess
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