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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}

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Old Jun 2, 16, 8:50 am
Join Date: Jul 2010
Location: BOS, LAX
Programs: AA EXP MM, UA Plat, SPG Plat
Posts: 3,890
Originally Posted by manstein58 View Post
Getting rid of 2-4-2 is a YUUUGE improvement
It's still 2-4-2, just a more clever design.

Originally Posted by Kacee View Post
Wonder if this will be a non *G lounge, a la SQ SKL?
Would be insulting if so. I could see LH moving in lockstep (with their existing Senator/Business lounges) to strip anything nice out of the *G facilities.
DWFI is offline  
Old Jun 2, 16, 8:51 am
Join Date: Dec 2009
Location: ANC
Posts: 5,344
The lounges have me excited... the current UA Clubs are an embarrassment for international J.
belfordrocks is offline  
Old Jun 2, 16, 8:51 am
Join Date: May 2004
Location: Orange County, CA
Programs: Alaska FF
Posts: 302
Originally Posted by cerealmarketer View Post
They have leapfrogged DL and AA on the biz class lounge front.
It is similar to AA's new concept for the Flagship Lounges. I expect Delta to follow shortly.
LDVFlyer is offline  
Old Jun 2, 16, 8:52 am
Join Date: Jan 2013
Location: LA
Posts: 1,278
Originally Posted by cerealmarketer View Post
They have leapfrogged DL and AA on the biz class lounge front.

LAX even gets its own Polaris lounge.

First one is ORD B16 on December 1.


I was part of the testing for the lounge (now that it's public...) and they put a lot of thought into this.
Same here....wonder if we were in that same group. Were you at ORD when they did that, followed by the charter flight with the entire experience?? So nice to see they took some of our recommendations.
dank0014 is offline  
Old Jun 2, 16, 8:54 am
Join Date: Dec 2009
Location: ANC
Posts: 5,344
Originally Posted by LDVFlyer View Post
It is similar to AA's new concept for the Flagship Lounges. I expect Delta to follow shortly.
But the flagship lounges are a F lounge not a J lounge (and quite a lousy F lounge at that)... I'd still say (new) UA has the upper hand.
belfordrocks is offline  
Old Jun 2, 16, 8:55 am
Join Date: Mar 2012
Posts: 2,659
official link: united.com/Polaris
agjil is offline  
Old Jun 2, 16, 8:55 am
Marriott Contributor Badge
Join Date: Apr 2007
Location: DC Area
Programs: 1K; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,263
Polaris is also coming to 350-1000, 772, and 767. I'll be interested to see what the 767 layout is like...
nevansm is offline  
Old Jun 2, 16, 8:55 am
Join Date: Oct 2006
Location: DCA
Programs: UA Plat, Marriott Plat, HH gold
Posts: 1,295
Originally Posted by oopl View Post
"Premium customers"
finally get rid of the credit card....
but can you buy annual access? my guess is no.
dcsnowwake is offline  
Old Jun 2, 16, 8:56 am
Join Date: Mar 2013
Location: BDL/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,642
you would think the people making the big bucks to put together these marketing videos would know better than to highlight bottled water from the lounge as a feature, and to at least have the GS agent mouth 'thank you' in the video as the guy leaves the club.

like others, i agree the naming is weak. 'polaris' just doesn't have the same ring as 'delta one' or even 'american flagship'.

i feel bad being so critical. here: the 'rest pods' in the new clubs seem awesome!
riphamilton is offline  
Old Jun 2, 16, 8:57 am
Join Date: May 2004
Location: PHL
Programs: UA 1k, US ex-CP, NW silver, Marriott plat, SPG gold, Hertz 5*
Posts: 420
The lounge says international premium class passengers so definitely a GFL type non-star alliance lounge. All I can say is about time. I just hope they make them large enough. EWR United club at 4pm is nuts.

Seats look good and nice amenities.

Will find out next year I guess, but so far I like it.
ExtonUS is offline  
Old Jun 2, 16, 8:58 am
Join Date: Jan 2014
Location: NYC/PHL/HKG
Posts: 198
The website language seems to suggest that the new lounges are only for international F/J passengers, I'd imagine that maybe these are replacing the GF lounges?

That would actually help maintain some exclusivity and hopefully quality.
tsz is offline  
Old Jun 2, 16, 8:58 am
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,028
Looks promising. As always, the devil is in the details--and the execution.
JetAway is offline  
Old Jun 2, 16, 8:59 am
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Life P 3MM, Hilton D, Hyatt D, R C/Marriott P, SPG Life P
Posts: 7,530
Am I correct. They say nothing about retro fit of 787-8 and 787-9. ?
Old Jun 2, 16, 8:59 am
Join Date: Dec 2014
Location: Alexandria, Longboat Key
Programs: AAdvantage
Posts: 1,914
Originally Posted by TexasTea View Post
I'm not familiar with the cabin dimensions as far as width is concerned on the 77W to 788 & 789 so this will be an interesting fit.

EDIT: 77W shows a 19 feet, 3 inch cabin width versus 787's 18 feet.
I'm not so sure how they can squeeze in this configuration into the Dreamliner. This is not like other business class seats that can be adjusted into other widebodies, i.e. Cirrus, B/E Super Diamond, etc. That being said, I believe Jose indicated this product will be installed on the 55 777-200ERs in addition to the currently planned 14 77Ws. (I still think there is a chance UA will end up ordering more 77Ws with bargain basement discounts from Boeing to close up the 77W line to transition to the 777X.) Also, this product can fit in the A35J.
Longboater is offline  
Old Jun 2, 16, 9:00 am
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,560
Originally Posted by dank0014 View Post
Same here....wonder if we were in that same group. Were you at ORD when they did that, followed by the charter flight with the entire experience?? So nice to see they took some of our recommendations.
Did it in EWR. Our 'flight' stayed on the ground.

Website says they used 350 customers and did 12,000 hours of research.

Look forward to the stories about that 747 flight once it's all out in the open.
cerealmarketer is offline  

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