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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Jun 11, 17, 9:28 am
  #3001  
 
Join Date: Nov 2002
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Looks like they managed to squeeze 2-4-2 in the 787
http://onemileatatime.boardingarea.com/2017/06/11/new-el-al-business-class/?utm_sourcemedium=Twitter
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Old Jun 11, 17, 10:00 am
  #3002  
 
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Originally Posted by JAaronT View Post
Looks like they managed to squeeze 2-4-2 in the 787
http://onemileatatime.boardingarea.c...medium=Twitter
These new El Al J seats do look remarkably similar to the new Polaris seats, with a few cosmetic differences. Sort of like the difference between the B/E Aerospace Super Diamond, and the Cirrus reverse herringbone seats.
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Old Jun 11, 17, 10:29 am
  #3003  
 
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Originally Posted by JAaronT View Post
Looks like they managed to squeeze 2-4-2 in the 787
http://onemileatatime.boardingarea.c...medium=Twitter
? Biz is 1-2-1, PE is 2-3-2 and Y is 3-3-3.
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Old Jun 11, 17, 11:26 am
  #3004  
 
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Originally Posted by NoLaGent View Post
? Biz is 1-2-1, PE is 2-3-2 and Y is 3-3-3.
It's 2-4-2 with all aisle access. Just like the 773 Polaris.
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Old Jun 11, 17, 11:28 am
  #3005  
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Originally Posted by JAaronT View Post
It's 2-4-2 with all aisle access. Just like the 773 Polaris.
That's false.

It's 1-2-1. Dense, but 1-2-1.
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Old Jun 11, 17, 11:29 am
  #3006  
 
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Originally Posted by JAaronT View Post
It's 2-4-2 with all aisle access. Just like the 773 Polaris.
not to rehash this for the umpteenth time but by that logic every single all aiscle access J is 2-4-2. There is no all aisle access business class I know of that is 1-2-1 with no overlap at all between seats. Even in SQ J your footwell runs into the armrest/side table of the person in front of you. As far as I'm concerned this and Polaris are 1-2-1.
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Old Jun 11, 17, 11:45 am
  #3007  
 
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Originally Posted by JVPhoto View Post
All lie flat seats are Polaris seats. Some are newer (1-2-1) and some are sCO (2-2-2, 2-1-2, 2-2) and some are sUA (2-4-2, 2-2-2).
Polaris is the name of the class of service so any seat within it is going to be a Polaris seat.
I'm starting to question critical thinking abilities: Here, from the mouth of UA, is what describes a new polaris seat:

"Seat features
Our new United Polaris cabins feature forward-facing, direct-aisle-access seats that recline flat, providing sleeping spaces that are up to 6 feet 6 inches (198.12 cm) long and up to 23 inches (58.42 cm) wide."

https://www.united.com/web/en-US/con...laris-FAQ.aspx

For the last time (hopefully), if you see 1-2-1 on a UA plane, you have polaris seats.
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Old Jun 11, 17, 12:49 pm
  #3008  
 
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Originally Posted by Kacee View Post
That's false.

It's 1-2-1. Dense, but 1-2-1.
I didn't mean to pick this scab. The point being it's not a 3-ish cluster in the middle section with 2 seats in one row and 1 seat in the next. There was some question as how it would fit in the smaller fuselage.
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Old Jun 11, 17, 12:52 pm
  #3009  
 
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Originally Posted by 747FC View Post
I'm starting to question critical thinking abilities: Here, from the mouth of UA, is what describes a new polaris seat:

"Seat features
Our new United Polaris cabins feature forward-facing, direct-aisle-access seats that recline flat, providing sleeping spaces that are up to 6 feet 6 inches (198.12 cm) long and up to 23 inches (58.42 cm) wide."

https://www.united.com/web/en-US/con...laris-FAQ.aspx

For the last time (hopefully), if you see 1-2-1 on a UA plane, you have polaris seats.
again that only describes the new seat but the cabin is all polaris....even the faqs you linked to explains the service is all polaris regardless of seat type. Let's try this, email ua and ask if my 787 will be polaris...they will say yes...what they won't do is explain that they are the old seats. When folks discover that their flight is the old seat while their ticket says polaris, this is the big issue of overpromise and underdeliver.
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Old Jun 11, 17, 2:03 pm
  #3010  
 
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Originally Posted by Halo117 View Post
again that only describes the new seat but the cabin is all polaris....even the faqs you linked to explains the service is all polaris regardless of seat type. Let's try this, email ua and ask if my 787 will be polaris...they will say yes...what they won't do is explain that they are the old seats. When folks discover that their flight is the old seat while their ticket says polaris, this is the big issue of overpromise and underdeliver.
The OP asked a question about Polaris seats, not service.

I agree that UA created confusion with their branding.
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Old Jun 11, 17, 4:11 pm
  #3011  
 
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El al looks more like a souped up solstys seat (see eg Air Berlin). Lack of Angling for the aisle seats means they have to waste more space longitudinally, nothing bad about that - but it seems quite different to Polaris. But perhaps that's just the best solution for the 787. (And 767 too if you make it 2-2-2?)
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Old Jun 11, 17, 4:34 pm
  #3012  
 
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Originally Posted by televisor View Post
El al looks more like a souped up solstys seat (see eg Air Berlin). Lack of Angling for the aisle seats means they have to waste more space longitudinally, nothing bad about that - but it seems quite different to Polaris. But perhaps that's just the best solution for the 787. (And 767 too if you make it 2-2-2?)
I believe the aisle seats are slightly angled. Check out the armrests and you'll see they taper. The seats appear to be the Recaro CL6710, the same seats TAP selected for its A330neo. In this article from April, it mentions an unnamed customer for the CL6710 on the 787 that now seems to be El Al:

https://runwaygirlnetwork.com/2017/0...to-seat-offer/

Last edited by lenscap; Jun 11, 17 at 4:44 pm
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Old Jun 11, 17, 5:38 pm
  #3013  
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What will be the layout on the 787 once they are updated to the Polaris seats, also 1-2-1?
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Old Jun 11, 17, 7:13 pm
  #3014  
 
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Originally Posted by wco81 View Post
What will be the layout on the 787 once they are updated to the Polaris seats, also 1-2-1?
They didn't announce a plan to upgrade the 787 seats
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Old Jun 11, 17, 8:48 pm
  #3015  
 
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I think the plan (hopefully) is that the 787-10s will come with the new seats. The 788 and 789 will probably be one of the last to get retrofits.
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