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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Nov 30, 16, 7:25 pm
  #2251  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 3,148
Originally Posted by Keith2004 View Post
Flying Polaris IAH-GIG and EZE-IAH in January, hope the hype is still alive then

Really curious about how FAs will execute
FAs that I've discussed Polaris with who have taken the training seem to all be excited to provide passengers with an awesome new product.
physioprof is offline  
Old Nov 30, 16, 7:32 pm
  #2252  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 7,534
Originally Posted by PV_Premier View Post
Assuming since I see no main course pics it's the same old tired 10 year old options? Or did I miss something.
They claim to be rolling out 240 or so new rotating entrees (mains) for Polaris, including region-specific cuisine from international outstations...
EWR764 is offline  
Old Nov 30, 16, 10:36 pm
  #2253  
 
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,668
Flying BOM-EWR UA 49 tonight (dec 2). Shows as Polaris on app. Will that mean I will get all the new amenities incl pjs and new menu?
anandrag is offline  
Old Nov 30, 16, 10:40 pm
  #2254  
 
Join Date: Feb 2007
Location: NBO/ORD
Programs: UA 1K
Posts: 188
Originally Posted by anandrag View Post
Flying BOM-EWR UA 49 tonight (dec 2). Shows as Polaris on app. Will that mean I will get all the new amenities incl pjs and new menu?
Yes.
symphonicman is offline  
Old Nov 30, 16, 11:27 pm
  #2255  
 
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA:1K 0.95MM – Hilton D – Marriott G – IHG P
Posts: 1,951
Originally Posted by EWR764 View Post
They claim to be rolling out 240 or so new rotating entrees (mains) for Polaris, including region-specific cuisine from international outstations...
^ ^ ^ ^
TomA is offline  
Old Dec 1, 16, 4:50 am
  #2256  
 
Join Date: Jun 2010
Location: Washington, DC
Programs: DL-Platinum UA-Silver
Posts: 317
Originally Posted by physioprof View Post
FAs that I've discussed Polaris with who have taken the training seem to all be excited to provide passengers with an awesome new product.
That's great to hear
Looking forward to it
Keith2004 is offline  
Old Dec 1, 16, 5:24 am
  #2257  
 
Join Date: Mar 2008
Location: New York
Programs: UA GS, Hilton Diamond, Marriott Gold
Posts: 2,275
Originally Posted by trust77 View Post
This may be too early to ask, or I can respond when I fly next week, but there are certain sleep amenities only available on Polaris flights over 12 hours (cooling pillow, pyjamas). Is DEN-NRT one of these eligible flights? I know the actual flight time can be under twelve hours, but my itinerary shows flight time at 12H 25M. Can someone confirm?
Apparently we were wrong. Guess it has to be 12 hours in both directions year-round, which seems a bit silly.

villox is offline  
Old Dec 1, 16, 5:33 am
  #2258  
 
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Courtesy Card, Amanjunkie, Global Entry, CLEAR
Posts: 2,734
SFO GFL was its same old self today. When do we expect changes?
ainternational is offline  
Old Dec 1, 16, 6:04 am
  #2259  
 
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,523
Advance seat assignments are restricted for this flight

I just made a Business reservation on flight 56 CDG-EWR for late october. When I do seat selection (which shows wide open), this message appears.

Advance seat assignments are restricted for this flight. Please select a seat during check-in.

What's the reason for that? Does it mean that this flight is a candidate to change to a Polaris configured cabin?
hughw is offline  
Old Dec 1, 16, 6:07 am
  #2260  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 7,534
Originally Posted by hughw View Post
I just made a Business reservation on flight 56 CDG-EWR for late october. When I do seat selection (which shows wide open), this message appears.

Advance seat assignments are restricted for this flight. Please select a seat during check-in.


What's the reason for that? Does it mean that this flight is a candidate to change to a Polaris configured cabin?

Pretty standard for bookings at the max advance purchase window. Revisit in a week or two and you should be able to assign seats. Not a Polaris-related issue.
EWR764 is offline  
Old Dec 1, 16, 6:55 am
  #2261  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,520
I just called GS at ORD. The agent said it opened at 730.

No UC in C, however. That is being remodeled and will be open sometime early 2017.
iluv2fly is online now  
Old Dec 1, 16, 7:34 am
  #2262  
 
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 1,593
Originally Posted by villox View Post
Apparently we were wrong. Guess it has to be 12 hours in both directions year-round, which seems a bit silly.
I find it silly that NRT-SFO/LAX/DEN does not have pyjamas while NRT-EWR/ORD/IAD/IAH will have it. Why not just standardize the US-TYO market to have consistent offering.
hirohito888 is offline  
Old Dec 1, 16, 7:49 am
  #2263  
 
Join Date: Dec 2000
Location: Philadelphia
Posts: 1,527
The important question though - do the bartenders know if United will be keeping the high(er) end alcohol (Veuve, WhistlePig, etc.) past the initial opening?

Last edited by l etoile; Dec 1, 16 at 8:27 am Reason: Removed deleted quote
lowfareair is offline  
Old Dec 1, 16, 7:56 am
  #2264  
 
Join Date: Dec 2008
Location: ORD
Programs: UA GS 4MM
Posts: 578
Agree with the comments above that it would be good to have separate threads for the in-flight experience and the lounge experience. Glad to hear the opening is going well. I'll check it out next Tuesday on my way to Leipzig.
JDT1955 is offline  
Old Dec 1, 16, 8:00 am
  #2265  
 
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Gold, Marriott Gold
Posts: 375
Originally Posted by hirohito888 View Post
I find it silly that NRT-SFO/LAX/DEN does not have pyjamas while NRT-EWR/ORD/IAD/IAH will have it. Why not just standardize the US-TYO market to have consistent offering.
Consistent is not word known to United.
FlyfromDenver is offline  

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