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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jun 2, 16, 11:09 am
  #181  
 
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Is it just me or in at least a couple of places in the FAQs section does it indicate (the likely impossible) that this will be a simultaneous roll out on Dec 1 and jan 1?

QUOTE FROM FAQ:
"How do I know if I'm flying United BusinessFirst, United Global First or United Polaris?

If you booked a premium cabin ticket and you’re flying before December 2016, you’ll be traveling in United BusinessFirst or United Global First. If you're flying in a premium cabin on December 1, 2016, or later, you’ll experience our new United Polaris business class or United Polaris Global First service."

Lurker
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Old Jun 2, 16, 11:10 am
  #182  
 
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Originally Posted by NikoGoutakolis View Post
Also, the FAQ hints at a new Polaris Global First cabin, and says that Polaris business will not replace Polaris global first


Will United Polaris service replace United BusinessFirst and United Global First?

United Polaris business class will replace United BusinessFirst on international flights, and United Polaris Global First will replace United Global First service. Both of these changes will come with significant enhancements to the service and products provided in our current international premium cabin experience.
You missed this part:
"As we update our fleet over the next several years to incorporate our signature United Polaris direct-aisle-access seating, we will be phasing out the first class cabin and moving toward a two-cabin experience for international travel."

United Polaris WILL gradually replace United Global First, which is officially RIP on December 1. There will still be a "United Polaris Global First" service on aircrafts that have not been modified, but the details of this service remain to be seen. "United Polaris Global First" WILL be replaced by "United Polaris" on aircraft that have updated.
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Old Jun 2, 16, 11:11 am
  #183  
 
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When I looked at the Polaris site (I like the name BTW), it looked to me like they simply flew Lufthansa International First Class and tried to emulate the planes, lounges, and food service accordingly (minus separate bed and seat). Now if they only get the quality of food, wine and liquor upgraded accordingly.
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Old Jun 2, 16, 11:12 am
  #184  
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Originally Posted by Lurker View Post
QUOTE FROM FAQ:
"How do I know if I'm flying United BusinessFirst, United Global First or United Polaris?

If you booked a premium cabin ticket and you’re flying before December 2016, you’ll be traveling in United BusinessFirst or United Global First. If you're flying in a premium cabin on December 1, 2016, or later, you’ll experience our new United Polaris business class or United Polaris Global First service."

Lurker
I'm flying UA LHR-IAD on 12/31 in Business, here's hoping these dates are firm
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Old Jun 2, 16, 11:13 am
  #185  
 
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I'm a bit disappointed in the lack of product consistency and likely slow rollout (77W/787-10/A350 deliveries are pretty slow), 788/789 won't get the product, no timeline on 772/763 retrofit.

In all seriousness, given the expected lifespan of the 788/789, how are they not going to get retrofitted with the new product?
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Old Jun 2, 16, 11:16 am
  #186  
 
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Originally Posted by bioyuki View Post
I'm a bit disappointed in the lack of product consistency and likely slow rollout (77W/787-10/A350 deliveries are pretty slow), 788/789 won't get the product, no timeline on 772/763 retrofit.

In all seriousness, given the expected lifespan of the 788/789, how are they not going to get retrofitted with the new product?
Maybe it was simply an oversight?
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Old Jun 2, 16, 11:16 am
  #187  
 
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Originally Posted by FlyWorld View Post
http://www.reuters.com/article/ual-b...-idUSL1N18U0HJ

"Philosophically, I don't care if you're flying us once a year or a hundred times a year," he said. "I'm going to treat you as well as I can."

Sounds like the Continental world-view is alive and well, as related to elites. Looks like Kayaking will continue to be the way to go. If Munoz doesn't care how often I fly his airline, then I'll fly his airline as little as I want to.
Only on FlyerTalk could we somehow think that the idea of treating every customer well is a bad thing!

The seat looks solid. I *love* the fact that they focused on the sleep experience above all. That's certainly what matters to me. My #1 concern is the bed length. The current pmUA seats are great to sleep on for a tall person, because they're long enough. As I've said countless time, they're better than SQ and other biz class seats by miles (for me). Seeing "up to 6'6" bed length" tells me that I'm going to want to be pretty fussy about seat assignments.
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Old Jun 2, 16, 11:16 am
  #188  
 
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Flying UA IAH-GRU on 12/16 - what does that mean for my flight? any ideas?
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Old Jun 2, 16, 11:16 am
  #189  
 
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Originally Posted by airzim View Post
Do I see a set of PJs on the seat in the picture?
yes on flights of 12 hours or more you get PJs. Let's hope the service will be better than the name.
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Old Jun 2, 16, 11:16 am
  #190  
 
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I love the slot for an iPad at the end of the tray table!
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Old Jun 2, 16, 11:17 am
  #191  
 
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The club that's currently closed near security is getting significantly expanded - looks like it may be 2 level.

So your theory that they reduce the size of the B16 United Club to expand the Global First lounge, or vice versa makes sense.

They have the numbers so this is not even close to a shot in the dark for capacity planning.

IAD is a head scratcher on execution.

SFO global lounge looks big enough to handle what is effectively a more dense layout than the current Global First lounge setup.

EWR there's a big space adjacent to the current lounge that's supposedly being used for expansion.



Originally Posted by MBS MillionMiler View Post
Regarding ORD:

There's no flipping way that ONLY the former GF lounge gets converted to a Polaris lounge. The early afternoon Asia departures and evening Europe/SA departures have hundreds and hundreds of BF passengers.

The current GF lounge holds, what, 40 people in a PACKED scenario?

My guess is that they split the current C Concourse UC in two...Either expanding the current GF lounge well into the UC (probably around the current UC bar area, at least), or go the other way and make the Polaris lounge start somewhere around the old smoking section/current cry room...Or go complete opposite, UC becomes the Polaris, and GF becomes a small UC.

I don't know the admission stats at ORD, but it's BY FAR the most crazy around the time of the international departures, then the crowds die down dramatically.
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Old Jun 2, 16, 11:19 am
  #192  
 
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Since the thread: "UA CEO Oscar Munoz to tell how UA will improve the customer experience - 2 June 2016" was closed, can anyone tell me if there was any substantive detail given by Oscar relative to ".... improve the customer experience".. other than the Polaris announcement? I was hoping to hear real info as to how UA plans to improve their customer service.. especially for their true committed customer base and HVF?
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Old Jun 2, 16, 11:20 am
  #193  
 
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Originally Posted by bioyuki View Post
I'm a bit disappointed in the lack of product consistency and likely slow rollout (77W/787-10/A350 deliveries are pretty slow), 788/789 won't get the product, no timeline on 772/763 retrofit.

In all seriousness, given the expected lifespan of the 788/789, how are they not going to get retrofitted with the new product?
I wouldn't look at this as confirmation that the 787-8/9s will NEVER get the new seats. Premium cabin seats are designed for about a 7-10 year replacement cycle, and with most 787s 1-3 years old, they'll be retrofit later in the process.

In the meantime, the new 77W deliveries (all 14 will be in service within about 3 months of the first delivery, so that's a pretty rapid deployment) and 21 67I refurbs taking about a year or so to complete, then 777 mods, followed by 787-10/A35J deliveries in 2018-2019 means United have about 50-60 airplanes with these seats to market in about two years' time. Not a bad pace.

Originally Posted by FlyWorld View Post
http://www.reuters.com/article/ual-b...-idUSL1N18U0HJ

"Philosophically, I don't care if you're flying us once a year or a hundred times a year," he said. "I'm going to treat you as well as I can."

Sounds like the Continental world-view is alive and well, as related to elites. Looks like Kayaking will continue to be the way to go. If Munoz doesn't care how often I fly his airline, then I'll fly his airline as little as I want to.
I don't think I can enough to adequately respond to this.
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Old Jun 2, 16, 11:22 am
  #194  
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Originally Posted by euslaner View Post
Do I presume that there will be fewer seats in C than in today's 777? This may make it very difficult to upgrade for those of us who book in Y and generally can upgrade.
More, since it's a bigger plane (777-300ER), but also a lot more coach seats for upgraders to be coming from (particularly since they're squeezing 10 abreast in E+/E-)/
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Old Jun 2, 16, 11:23 am
  #195  
 
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Some interesting analysis here at CBS:

But Munoz knows that updating the physical product isn't enough. That's why flight attendants are getting a new level of training for international flights, which he says will filter down to the domestic trips some also take. Some of the more-senior flight attendants -- the ones who often get international flights -- aren't as enthusiastic or friendly as passengers hope.

"It's a never-ending battle," Munoz says, acknowledging that the airline has a history of testy relations with its unions.

United involved flight attendants early on in the design of Polaris, a move Munoz hopes will encourage them to gladly take on the additional work such as offering three sets of wine instead of just one.

"You give them a product they can be proud of and a little momentum and a labor contract that they are happy with ... and I think that's what carries the day for us," Munoz says.
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