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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Oct 2, 16, 11:13 pm
  #1591  
 
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what are the routes that have this new business class configration?
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Old Oct 3, 16, 4:56 am
  #1592  
 
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Originally Posted by Shanqx View Post
what are the routes that have this new business class configration?
Jose has said EWR-LHR will likely be the first international route that sees it, but this is only temporary. Undoubtedly an ULH route like EWR-HKG will get it on a consistent basis first.
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Old Oct 3, 16, 4:57 am
  #1593  
 
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Originally Posted by PsiFighter37 View Post
Jose has said EWR-LHR will likely be the first international route that sees it, but this is only temporary. Undoubtedly an ULH route like EWR-HKG will get it on a consistent basis first.
Great. thansk for the information
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Old Oct 3, 16, 6:40 am
  #1594  
 
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Originally Posted by Time traveller View Post
What is the current status of the Global First lounge at ORD? Is it closed until the new Polaris lounge opens Dec 1, 2016?

Which lounge are Global First passengers using at ORD until then - United Club?
There is a section of the UC in the C concourse that is being used as a temporary GFL. Better drinks / food. Seating is a bit cramped, but overall better then I expected.
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Old Oct 3, 16, 9:49 am
  #1595  
 
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Originally Posted by PsiFighter37 View Post
It will also be new. I flew GF from EWR-BRU and despite all the space, it really, REALLY felt like it was an old, worn product. The footrest in a bulkhead GF seat wasn't even securely in place.

Frankly, I would much rather take the Polaris seat over GF (and this is speaking from having tried the new Polaris seat in-person).
Completely agree. I flew in the GF cabin most recently on a domestic TCON a few months back and was also shocked at how ratty it was.
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Old Oct 3, 16, 10:47 am
  #1596  
 
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Originally Posted by RandomBaritone View Post
Completely agree. I flew in the GF cabin most recently on a domestic TCON a few months back and was also shocked at how ratty it was.
As bad as the CO 737s? A Polaris style refurb to that entire fleet cannot happen soon enough @:-)
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Old Oct 3, 16, 10:51 am
  #1597  
 
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Originally Posted by CHOPCHOP767 View Post
As bad as the CO 737s? A Polaris style refurb to that entire fleet cannot happen soon enough @:-)
What does Polaris intl. have to do with the 737?
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Old Oct 3, 16, 10:54 am
  #1598  
 
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Originally Posted by elitefreak View Post
What does Polaris intl. have to do with the 737?
Recall that Smisek used to wax on eloquently about "the network"? Many Polaris pax will continue their journeys aboard (or from) ratty 737s. The upgrade to intl J will make the tatty domestic front cabins look even more homely. And when pax ask for a pillow in domestic F.....
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Old Oct 3, 16, 11:21 am
  #1599  
 
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Originally Posted by RandomBaritone View Post
Completely agree. I flew in the GF cabin most recently on a domestic TCON a few months back and was also shocked at how ratty it was.
Some of UA's intl. (and domestic) premium cabins are indeed showing their age. But not much different from the situation at AA or DL, however. If something as crucial as the legrest isn't working properly, I'll always alert an FA so that when the plane lands, they can either fix, or slap an NonOp sticker on it!
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Old Oct 3, 16, 11:57 am
  #1600  
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Originally Posted by RandomBaritone View Post
Completely agree. I flew in the GF cabin most recently on a domestic TCON a few months back and was also shocked at how ratty it was.
Originally Posted by CHOPCHOP767 View Post
As bad as the CO 737s? A Polaris style refurb to that entire fleet cannot happen soon enough @:-)
Certainly not that bad. The GF seat is still the most comfortable thing in the fleet by a huge margin. I'll be intrigued to experience the Polaris seat though - it's very encouraging to hear it described as a comparable level of hard product experience.
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Old Oct 3, 16, 1:07 pm
  #1601  
 
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Originally Posted by CHOPCHOP767 View Post
I suspect those in MUC would suggest that their cuisine is not to be confused with that of their fellow Germans
Just came back from MUC IAD. Did not notice anything real german on the menu in BF. UA did not even bother to list the wines. I will do the same MUC IAD flight in November.
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Old Oct 3, 16, 1:31 pm
  #1602  
 
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Originally Posted by transportprof View Post
Recall that Smisek used to wax on eloquently about "the network"? Many Polaris pax will continue their journeys aboard (or from) ratty 737s. The upgrade to intl J will make the tatty domestic front cabins look even more homely. And when pax ask for a pillow in domestic F.....
I see your point, but I think passengers will be able to tell the difference between long-haul and short-haul service.

Having said that though, I hope the 73x fleet are transitioned to the new domestic F seat soon as well.
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Old Oct 3, 16, 1:37 pm
  #1603  
 
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Originally Posted by RandomBaritone View Post
I see your point, but I think passengers will be able to tell the difference between long-haul and short-haul service.

Having said that though, I hope the 73x fleet are transitioned to the new domestic F seat soon as well.
Amen, and bring back the pillows! That's a quick improvement that could make a material difference in comfort on those domestic F seats.
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Old Oct 3, 16, 5:18 pm
  #1604  
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Perhaps it is out of the topic but since many has raised the unpleasant/inconsistency on product offerings between UA international BF (or soon Polaris) to domestic F.

I just want to put things in perspective and also want to be fair to the US carriers. If one flies frequently on some of the finer Euopean carriers will notice the vast differences between their international J seats and intra-Europe business seats in their narrow body fleet. I think UA (and AA. DL) comes out on the more favorable side. Those intra-Europe seating is no different than the economy seating with the exception of empty middle seat in the 3-3 seating configuration. There is no IFE in most of the narrow-body planes, and what is a pillow?

I think TK is an exception. Their narrow-body fleet is equipped with decent F seats, wonderful catering and good IFE.

Qantas and New Zealand (same between their long haul product and domestic narrow body jets), although they do fly widebody on some routes...so does UA, AA and DL.

Has anyone flown intra-Asia/domestic J in the Korean, Asiana, JAL and ANA 737s? US carriers are competitive.

Even my favorite airlines, SQ, has different J seats between their long haul fleet and intra-Asia fleet. Intra-Asia 777/A330s do not have flat seats, although they do not have narrow bodies. I do have experience going from SQ A380 in J to Silk Air(SQ flight number) 737 in F, and that gap in experience is greater than from UA BF to UA domestic F.

We should just realize interntional long haul market is a different market segment than domestic market segment with the exception of certain US transcon routes, and be fair to UA (and other US carriers). Majority of the airlines around the world are doing the same thing.

A few exceptions: ME3

Yes, bring back the pillows, please!

Last edited by UA_Flyer; Oct 3, 16 at 5:30 pm
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Old Oct 3, 16, 5:26 pm
  #1605  
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Originally Posted by UA_Flyer View Post
Perhaps it is our of the topic but since many has raised the unpleasant/inconsistency on product offerings between UA international BF (or soon Polaris) to domestic F.

I just want to put things in perspective and also want to be fair to the US carriers. If one flies frequently on some of the finer Euopean carriers will notice the vast differences between their international J seats and intra-Europe business seats in their narrow body fleet. I think UA (and AA. DL) comes out on the more favorable side. Those intra-Europe seating is no different than the economy seating with the exception of empty middle seat in the 3-3 seating configuration. There is no IFE in most of the narrow-body planes, and what is a pillow?

I think TK is an exception. Their narrow-body fleet is equipped with decent F seats, wonderful catering and good IFE.

Qantas and New Zealand (same between their long haul product and domestic narrow body jets), although they do fly widebody on some routes...so does UA, AA and DL.

Has anyone flown intra-Asia/domestic J in the Korean, Asiana, JAL and ANA 737s? US carriers are competitive.

Even my favorite airlines, SQ, has different J seats between their long haul fleet and intra-Asia fleet. Intra-Asia 777/A330s do not have flat seats, although they do not have narrow bodies. I do have experience going from SQ A380 in J to Silk Air(SQ flight number) 737 in F, and that gap in experience is greater than from UA BF to UA domestic F.

We should just realize interntional long haul market is a different market segment than domestic market segment with the exception of certain US transcon routes, and be fair to UA (and other US carriers). Majority of the airlines around the world are doing the same thing.

A few exceptions: ME3

Yes, bring back the pillows, please!
In Europe, it seems like most/many of the connecting flights are fairly short - 45-90 minutes flying time whereas in the U.S. it seems like a lot more 2-4 hour connecting flights. In Asia, most of the regional flights (CX, JL, TG, SQ) seem to be on widebody flight with J seats that are at least at the level of the pre-flat bed snoozers.
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