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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Sep 30, 16, 8:14 am
  #1561  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,570
More service tidbits here...

  • Each European and Chinese city will have its own menu for flights departing that city
  • Flights ex-US will largely have the same menus
  • Lounges will have both sit down table service from waiter and a hot buffet
  • Wines will have more 'up and coming' selections and FAs being trained on how to explain them
  • 5 instead of 4 main course choices - 5th choice will be salad plus protein option

http://travelskills.com/2016/09/30/d...verage-lounge/
cerealmarketer is offline  
Old Sep 30, 16, 8:28 am
  #1562  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 7,593
Originally Posted by cerealmarketer View Post
More service tidbits here...

  • Each European and Chinese city will have its own menu for flights departing that city
  • Flights ex-US will largely have the same menus
  • Lounges will have both sit down table service from waiter and a hot buffet
  • Wines will have more 'up and coming' selections and FAs being trained on how to explain them
  • 5 instead of 4 main course choices - 5th choice will be salad plus protein option

http://travelskills.com/2016/09/30/d...verage-lounge/
Nice.

I think this is the first time I have seen confirmation on the number and location of Polaris Lounges planned:

There will be 9 lounges in total, including Chicago-ORD, Houston-IAH, Los Angeles-LAX, Newark-EWR, San Francisco-SFO, Washington Dulles-IAD, Hong Kong-HKG, London Heathrow-LHR, and Tokyo Narita-NRT
goodeats21 is offline  
Old Sep 30, 16, 8:43 am
  #1563  
 
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
Originally Posted by goodeats21 View Post
Nice.

I think this is the first time I have seen confirmation on the number and location of Polaris Lounges planned:
I imagine Polaris will take the GFL spot in NRT? Although, the times I have been through there I have seen the GFL fairly packed with maybe 90% occupancy. Might be a tight fit.
NH_Clark is offline  
Old Sep 30, 16, 8:57 am
  #1564  
 
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,060
Originally Posted by cerealmarketer View Post
More service tidbits here...

  • Each European and Chinese city will have its own menu for flights departing that city
  • Flights ex-US will largely have the same menus
  • Lounges will have both sit down table service from waiter and a hot buffet
  • Wines will have more 'up and coming' selections and FAs being trained on how to explain them
  • 5 instead of 4 main course choices - 5th choice will be salad plus protein option

http://travelskills.com/2016/09/30/d...verage-lounge/
Is it really going to be city or will it turn into region/country. I get LHR or CDG having their own "inspired" menu but TXL/HAM/MUC/FRA all having their own menus vs a "German" one?

Will JPN meals remain? Will it only be one direction now?
JVPhoto is offline  
Old Sep 30, 16, 9:02 am
  #1565  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 7,593
Originally Posted by NH_Clark View Post
I imagine Polaris will take the GFL spot in NRT? Although, the times I have been through there I have seen the GFL fairly packed with maybe 90% occupancy. Might be a tight fit.
No way is GFL going to be large enough for Polaris at NRT. There are a LOT of business class seats flying out of NRT. It will be interesting to see how they arrange it. Probably 2 floors of Polaris? with some remaining part of the 1st floor as United Club.

I don't think there is any additional space in the area to expand into, though I don't know NRT well enough to be certain.
goodeats21 is offline  
Old Sep 30, 16, 9:05 am
  #1566  
 
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
Originally Posted by goodeats21 View Post
No way is GFL going to be large enough for Polaris at NRT. There are a LOT of business class seats flying out of NRT. It will be interesting to see how they arrange it. Probably 2 floors of Polaris? with some remaining part of the 1st floor as United Club.

I don't think there is any additional space in the area to expand into, though I don't know NRT well enough to be certain.
That's what I was wondering.. although the 1st floor is ample...maybe Polaris on 1st and UC on 2nd? I don't think there is any more space to go in to. Frankly, if I wasn't flying in J/F and able to access Polaris I'd be at the ANA *G lounge.
NH_Clark is offline  
Old Sep 30, 16, 9:09 am
  #1567  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,570
Originally Posted by JVPhoto View Post
Is it really going to be city or will it turn into region/country. I get LHR or CDG having their own "inspired" menu but TXL/HAM/MUC/FRA all having their own menus vs a "German" one?

Will JPN meals remain? Will it only be one direction now?
Probably what you describe.

Japan meals remain and being updated - saw on Twitter a few weeks back they were in NRT showcasing those, and it's a unique enough market they'll probably stay in both directions.
cerealmarketer is offline  
Old Sep 30, 16, 10:10 am
  #1568  
 
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
Just received this email:

Dear NH_Clark,

With our reimagined international premium cabin service starting on December 1, the weary traveler will soon become a thing of the past. The new United Polaris experience is designed to deliver true comfort and real sleep from lounge to landing.

On December 1, in addition to United Polaris service beginning on board, the first United Polaris lounge will open at Chicago O’Hare. While you wait for your flight, the new lounge will provide a welcome respite from the busy gate area with spa-like showers, a relaxation area, work stations and restaurant-quality dining options.

When you board the aircraft, you’re sure to remain on cloud nine. We eagerly await the arrival of our new United Polaris business class seat, which will be available on select aircraft starting in early 2017. In the meantime, you can enjoy all other aspects of the United Polaris inflight service, from enhanced dining to restful sleep. Curl up with custom bedding from Saks Fifth Avenue, including pillows, blankets and a breathable mattress cushion, soothe your senses with sleep-themed products from Soho House’s Cowshed Spa, and keep your feet cozy with a pair of fleece-lined slippers. You can even change into super-soft, custom-designed pajamas on flights 12 hours or longer.

Turn down the lights, and then turn on new inflight entertainment options focused on relaxation and meditation. Your first stop will be dreamland, no matter where you’re ultimately headed. And when you reach your destination, you’ll be completely recharged and ready to take on the day.
NH_Clark is offline  
Old Sep 30, 16, 10:46 am
  #1569  
 
Join Date: Apr 2012
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Originally Posted by JVPhoto View Post
Is it really going to be city or will it turn into region/country. I get LHR or CDG having their own "inspired" menu but TXL/HAM/MUC/FRA all having their own menus vs a "German" one?
I suspect those in MUC would suggest that their cuisine is not to be confused with that of their fellow Germans

Frankly, I'm for any-thing that will add variety to the meal service and improve the quality of wine. Of course with UA, every-thing will come to execution. Time will tell, but certainly looks promising from the marketing.
CHOPCHOP767 is offline  
Old Sep 30, 16, 11:05 am
  #1570  
 
Join Date: Nov 2007
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Originally Posted by CHOPCHOP767 View Post
I suspect those in MUC would suggest that their cuisine is not to be confused with that of their fellow Germans
........
As a former Bayern I would definitely +1 that
NH_Clark is offline  
Old Oct 1, 16, 3:37 pm
  #1571  
 
Join Date: Feb 2001
Location: Chicago, IL
Posts: 279
Global First Polaris?

Ok - so I know that Global First goes away ... but in the meantime, when aircraft still have Global First and they are sold as Global First - is there any difference other than the seat? Different meal? amenity kit? pillows/blankets?

We are booked SFO - LHR - LAX in April 2017 in Global First - one on a 777 and one on a 747...

Thanks in advance. Couldn't really find anything in a forum search on this specific topic ...
ordflyboy is offline  
Old Oct 1, 16, 3:41 pm
  #1572  
 
Join Date: Nov 2007
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Thimble of soup 😂
NH_Clark is offline  
Old Oct 1, 16, 5:46 pm
  #1573  
 
Join Date: Sep 2016
Posts: 67
I'm interested in this as well. We are not flying until Sept 2017 to Europe, and we have no idea what to expect.
AtlLhr is offline  
Old Oct 1, 16, 6:02 pm
  #1574  
 
Join Date: Oct 2011
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It's a soft product stopgap solution until it can be phased out. It will never actually see a hardware solution.
matrixwalker2012 is offline  
Old Oct 1, 16, 8:38 pm
  #1575  
 
Join Date: Jan 2013
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Originally Posted by AtlLhr View Post
I'm interested in this as well. We are not flying until Sept 2017 to Europe, and we have no idea what to expect.
"No idea what to expect"? You'll have the best of both worlds: you will be in the GF seat and be offered every aspect of the Polaris soft product and lounges.

Given that the Polaris soft product and lounges surpass the current GF soft product, it's win/win. The only downside may be crowding in the Polaris lounge compared to the GFL, but we don't know that yet.
RandomBaritone is offline  

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