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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Sep 26, 16, 6:26 pm
  #1546  
 
Join Date: Jan 2005
Location: New York, NY
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Originally Posted by cerealmarketer View Post
I guess this also means no more showers for the regular UC there, which is a loss for Star Golds not seated in business.
At least C-South has showers for the time being (unknown if they would survive any renovation). Hopefully the new club at the forthcoming C-North has showers as well.
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Old Sep 26, 16, 6:36 pm
  #1547  
 
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So I just went to pay my credit card bill, and in checking the statements, saw a charge for $62 for "Polaris Research and Development." WHAT!? United charged me HOW? I recall having a conversation with a UA manager a few months ago about Polaris. But there was no discussion of a cost!

Oh. I bought two $31 three-day passes for MUNI. Here.
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Old Sep 27, 16, 11:44 am
  #1548  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
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SFO intl club agents saying Polaris lounge in 2017.

Apparently UA is taking over the EVA and Singapore lounge space adjacent on the first floor so the ground level will be expanded.

They said another separate United Club will be added - didn't get a consensus on where.

So sounds like SFO Polaris could be 2 level?
cerealmarketer is offline  
Old Sep 27, 16, 12:48 pm
  #1549  
 
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Originally Posted by cerealmarketer View Post
SFO intl club agents saying Polaris lounge in 2017.

Apparently UA is taking over the EVA and Singapore lounge space adjacent on the first floor so the ground level will be expanded.

They said another separate United Club will be added - didn't get a consensus on where.

So sounds like SFO Polaris could be 2 level?
I wonder if UA will rent their new SFO Polaris lounge to SQ, BR, and NZ for their premium pax on TPAC flights? Like SQ rents to NZ today?
transportprof is offline  
Old Sep 27, 16, 2:14 pm
  #1550  
 
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Originally Posted by cerealmarketer View Post
SFO intl club agents saying Polaris lounge in 2017.

So sounds like SFO Polaris could be 2 level?
I know I'm dreaming, but will UA ever do ANYTHING at IAD? "Neglect of IAD" is probably a good new thread but seriously - it's a hub and a major gateway for the entire federal government and military in MD/VA/DC.

Did anyone hear anything about a Polaris lounge at the IAD event?
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Old Sep 27, 16, 2:25 pm
  #1551  
 
Join Date: Oct 2014
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Originally Posted by DCEsquire View Post
I know I'm dreaming, but will UA ever do ANYTHING at IAD? "Neglect of IAD" is probably a good new thread but seriously - it's a hub and a major gateway for the entire federal government and military in MD/VA/DC.

Did anyone hear anything about a Polaris lounge at the IAD event?
Per recent conversations with GS agents and GFL agents, the Polaris lounge will take over the C17 club at IAD. It is unknown what will become of the GFL space.
FlyHighInTheSky is offline  
Old Sep 27, 16, 3:46 pm
  #1552  
 
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Originally Posted by FlyHighInTheSky View Post
Per recent conversations with GS agents and GFL agents, the Polaris lounge will take over the C17 club at IAD. It is unknown what will become of the GFL space.
Interesting. That takes one club out of commission so I'm assuming they will need to add another to replace this. Any sense on timing.

Also, what happens to the Global First lounge at LHR, does that become Polaris Lounge?
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Old Sep 27, 16, 4:21 pm
  #1553  
Moderator: Midwest, Las Vegas & Dining Buzz
 
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Originally Posted by DCEsquire View Post
Also, what happens to the Global First lounge at LHR, does that become Polaris Lounge?
No decision has been made yet, but someone in the know thought that it would be too small to be a Polaris Lounge.

Perhaps they would do a swap with the UC.
iluv2fly is online now  
Old Sep 28, 16, 2:18 pm
  #1554  
 
Join Date: Nov 2009
Location: Houston, TX
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I was told by a UA corporate sales rep that the Polaris lounge at IAH would have it's own elevator and be "off the back" of the terminal E lounge. Evidently somewhere above Ruby's or along those lines. Evidently there is some old TSA/CLEAR office space up there.

She could have been mistaken though.
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Old Sep 28, 16, 4:30 pm
  #1555  
 
Join Date: Apr 2012
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Originally Posted by iluv2fly View Post
No decision has been made yet, but someone in the know thought that it would be too small to be a Polaris Lounge.

Perhaps they would do a swap with the UC.
If the swap occurred, this would be a nice way to even out the distribution of pax with J pax in one lounge and UC members and Star Gold and above in the other. It's been awhile since I've done UA out of LHR, but I remember the lounges being pretty packed.
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Old Sep 28, 16, 4:56 pm
  #1556  
Moderator: Midwest, Las Vegas & Dining Buzz
 
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Originally Posted by CHOPCHOP767 View Post
If the swap occurred, this would be a nice way to even out the distribution of pax with J pax in one lounge and UC members and Star Gold and above in the other. It's been awhile since I've done UA out of LHR, but I remember the lounges being pretty packed.
I was at the GFL a few weeks ago. It really became crowded. There is no way that it could hold all the Polaris passengers flying out of LHR. The UC there, however, certainly can hold at least double the amount of people. Makes sense to me (and a UA manager with whom I spoke.)
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Old Sep 28, 16, 7:32 pm
  #1557  
 
Join Date: May 2012
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I suppose this might be a silly question but anyone know if the polar bear from the soft product trial is also part of the new Polaris amenities?
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Old Sep 28, 16, 7:50 pm
  #1558  
 
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Originally Posted by greatmoosy View Post
I suppose this might be a silly question but anyone know if the polar bear from the soft product trial is also part of the new Polaris amenities?
I don't know. But if it is, it will be a Polaris bear.
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Old Sep 29, 16, 5:57 pm
  #1559  
 
Join Date: May 2012
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Ha! I take my "silly" adjective back, making sure there's space in my carryon for a bear is a very important consideration!
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Old Sep 29, 16, 9:13 pm
  #1560  
 
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