Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

    Hide Wikipost
Old Jan 17, 20, 10:40 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


Print Wikipost

Old Sep 11, 16, 8:26 pm
  #1516  
 
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, SPG GLD, HH Diam
Posts: 2,812
Originally Posted by sapguy View Post
Does not look the 'new' meals look any different than the old ones!
+1. Same unattractive presentation. Stale tasteless breads. Appears that the only noticeable difference from BF is the addition of the desert stand.
SFO_FT is offline  
Old Sep 11, 16, 8:31 pm
  #1517  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,314
Originally Posted by SFO_FT View Post
+1. Same unattractive presentation. Stale tasteless breads. Appears that the only noticeable difference from BF is the addition of the desert stand.
Perhaps I'm alone, but I love the pretzel bread Ua serves!!!
zrs70 is offline  
Old Sep 11, 16, 8:57 pm
  #1518  
 
Join Date: Jul 2005
Location: NYC
Programs: Marriott Platinum Elite, National Executive, United Gold
Posts: 1,180
Originally Posted by zrs70 View Post
Perhaps I'm alone, but I love the pretzel bread Ua serves!!!
You are not alone but I generally deprive myself of bread so almost any bread tastes good to me The multigrain breadstick UA has been serving looks appetizing as well.
764toHI is offline  
Old Sep 12, 16, 6:26 am
  #1519  
 
Join Date: Apr 2004
Location: SFO
Programs: UA Mileage Plus
Posts: 213
Originally Posted by zrs70 View Post
Perhaps I'm alone, but I love the pretzel bread Ua serves!!!
You are not alone - I love it, too!

JK-SFO
JK-SFO is offline  
Old Sep 12, 16, 7:40 am
  #1520  
 
Join Date: Jan 2016
Location: Pennsylvania
Programs: UA Gold, Marriott Gold
Posts: 251
How big is the footwell height wise? Will I have problems fitting my size 14 feet? The sCO seats are a bit tight.
Seby12 is offline  
Old Sep 12, 16, 9:51 am
  #1521  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 10,039
Originally Posted by zrs70 View Post
Perhaps I'm alone, but I love the pretzel bread Ua serves!!!
Originally Posted by JK-SFO View Post
You are not alone - I love it, too!

JK-SFO
+1 ! My favorite UA bread. I find it especially tasty out of ZRH.


Originally Posted by SFO_FT View Post
.......Appears that the only noticeable difference from BF is the addition of the desert stand.
IIRC, there was talk about (food) regional items added. Was there any/more details to be learned at these presentations?
cesco.g is offline  
Old Sep 13, 16, 3:32 pm
  #1522  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,575
Another benchmark for the density front....

Air France's 789 will have 30 J seats forward of door 2

http://tylerbirth.boardingarea.com/e...-9-air-france/

UA currently has 30 J seats in the same location with the old layout.

And given the statement about Polaris generally keeping the same density as existing UA configs, looks like it will be on par, and not more dense, than a comparable config with what I presume is an off the shelf seat like on the AF 777s.

Now when we will actually see a new seat on UA 788/789s is a whole other realm of hope and speculation...
cerealmarketer is offline  
Old Sep 13, 16, 4:28 pm
  #1523  
 
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 995
Originally Posted by cerealmarketer View Post
Now when we will actually see a new seat on UA 788/789s is a whole other realm of hope and speculation...
They'll be getting Polaris, but are at the end of the refit queue.
djsflynn is offline  
Old Sep 13, 16, 6:08 pm
  #1524  
 
Join Date: Dec 2012
Location: IAH, SGN, BKK
Programs: UA 1K
Posts: 382
Originally Posted by Seby12 View Post
How big is the footwell height wise? Will I have problems fitting my size 14 feet? The sCO seats are a bit tight.
I tried out the seats at IAH last week. I wear a size 12 shoe &, IIRC, I could easily place my foot upright wearing shoes. So I think you'll be ok without shoes.

There have been complaints about the footwell. I thought it satisfactory.
AndyInSaigon is offline  
Old Sep 13, 16, 6:14 pm
  #1525  
Suspended
 
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
Originally Posted by djsflynn View Post
They'll be getting Polaris, but are at the end of the refit queue.
which is what no one knows...how far down the line is the queue for the 788 & 789? 5 years,6 years? With all the new 789's that just hit the UA fleet, I just cant see UA throwing all those seats in the garbage so quickly. the BOD would never allow it, the cost has to be staggering.
DL2SXM is offline  
Old Sep 13, 16, 8:07 pm
  #1526  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 6,620
Originally Posted by AndyInSaigon View Post
I tried out the seats at IAH last week. I wear a size 12 shoe &, IIRC, I could easily place my foot upright wearing shoes. So I think you'll be ok without shoes.

There have been complaints about the footwell. I thought it satisfactory.
+1 on all available seats, either sticking my feet in or scoping out the roped-off "window" seats
kirkwoodj is offline  
Old Sep 13, 16, 10:55 pm
  #1527  
 
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 1,593
Originally Posted by cerealmarketer View Post
Another benchmark for the density front....

Air France's 789 will have 30 J seats forward of door 2

http://tylerbirth.boardingarea.com/e...-9-air-france/

UA currently has 30 J seats in the same location with the old layout.

And given the statement about Polaris generally keeping the same density as existing UA configs, looks like it will be on par, and not more dense, than a comparable config with what I presume is an off the shelf seat like on the AF 777s.

Now when we will actually see a new seat on UA 788/789s is a whole other realm of hope and speculation...
The AF layout is same as KL and AC layout (30J). It really comes down to where UA wants to put its lavs. AF/KL/AC all have lavs after 2L, while UA have lavs before 2L which take up extra space.

AA 787-9 will also have 30J. It would be a shame if UA only installs 30 Polaris seats on the 787-9, which would bring seat count down from 48 to 30. I personally like sitting in the mini-J cabin.

I think the only carriers with J cabin after 2L on 787-9 are BA, UA, NH, and JL.
hirohito888 is offline  
Old Sep 19, 16, 8:30 am
  #1528  
 
Join Date: May 2015
Programs: All the programs!
Posts: 949
Found this blog post with another look at the new Polaris catering. It does a good job of rounding up the tweets from UA staff.
https://www.runwaygirlnetwork.com/20...-test-flights/

The food does seem much improved. Maybe they will do surprise testing on real flights?
oopl is offline  
Old Sep 20, 16, 4:55 pm
  #1529  
 
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,060
At least it looks like they are getting name brand yogurt, thought I'll still skip over it due to added sugar.
JVPhoto is offline  
Old Sep 20, 16, 5:24 pm
  #1530  
 
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTG, Hilton Diamond
Posts: 7,767
Originally Posted by oopl View Post
Found this blog post with another look at the new Polaris catering. It does a good job of rounding up the tweets from UA staff.
https://www.runwaygirlnetwork.com/20...-test-flights/

The food does seem much improved. Maybe they will do surprise testing on real flights?
Yeah - I'm glad the food is good on the ground, that's absolutely wonderful. Unfortunately they don't serve the food on the ground so maybe they could do these trial runs you know up in the air where the food is actually served.

EDIT: Looks like they actually did run a trial flight EWR - CDG per AusBT http://www.ausbt.com.au/united-trial...k-paris-flight so I take it back. Glad they are trying food up in the air and not just on the ground (where it tastes nothing like it does up in the air).

Last edited by Duke787; Sep 20, 16 at 5:57 pm
Duke787 is offline  

Thread Tools
Search this Thread
Search Engine: