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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Sep 9, 16, 2:47 pm
  #1486  
 
Join Date: May 2015
Programs: All the programs!
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UA did a test run of Polaris catering.
http://thepointsguy.com/2016/09/unit...aris-test-run/
From the photos, that doesn't look like a 772 cabin to me.
oopl is offline  
Old Sep 9, 16, 2:57 pm
  #1487  
 
Join Date: Feb 2002
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Originally Posted by oopl View Post
UA did a test run of Polaris catering.
http://thepointsguy.com/2016/09/unit...aris-test-run/
From the photos, that doesn't look like a 772 cabin to me.
So it looks basically like the current P.S. meals, plus the little pastries on the dessert cart.

Hopefully the wine gets meaningfully better.
cerealmarketer is offline  
Old Sep 9, 16, 3:03 pm
  #1488  
 
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Does not look the 'new' meals look any different than the old ones!
sapguy is offline  
Old Sep 9, 16, 3:54 pm
  #1489  
 
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No cheese course?
CO DCA is offline  
Old Sep 9, 16, 5:18 pm
  #1490  
 
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Originally Posted by villox View Post
Just a hunch, but I expect the C united club to be about the size as the one currently at B16 if not smaller. The B6 club is going to be much much larger than it was before, so I would guess the thinking is go to C if you're in Polaris, or one of the Bs for everything else. C if you're desperate.
Sure hope you're wrong. Every person with Gold status flying economy to Asia and Europe crowds the lounge at C16. Shrinking it means paying members are seriously getting squeezed. I won't renew if they do what it appears they're up to--making Polaris a giant GF lounge and turning regular UC into a Chinese regional airport waiting room.

I like you're thinking on just skipping C entirely and hanging out at B16 unless upgrade clears!
tryathlete is offline  
Old Sep 9, 16, 5:19 pm
  #1491  
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is there a way we can find out which route is most probably to get polaris? i'm sure someone in this thread might have disclosed it, but its a 100 page deep and pardon me if this is a repeat question.

Given that we know they are starting polaris seats on 777-300s, i was thinking is there a list of planes that united uses for its routes, and we can kind of figure it out from there + where the lounges will be?
mymilesandpoints is offline  
Old Sep 9, 16, 5:22 pm
  #1492  
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Originally Posted by mymilesandpoints View Post
is there a way we can find out which route is most probably to get polaris? i'm sure someone in this thread might have disclosed it, but its a 100 page deep and pardon me if this is a repeat question. ...
A frequently point of query. No UA announcement but in the last 100 or so posts this thread and in particular in http://www.flyertalk.com/forum/unite...re-routes.html there has been much speculation.
WineCountryUA is offline  
Old Sep 9, 16, 5:34 pm
  #1493  
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Originally Posted by WineCountryUA View Post
A frequently point of query. No UA announcement but in the last 100 or so posts this thread and in particular in http://www.flyertalk.com/forum/unite...re-routes.html there has been much speculation.
haha i figured. thanks! the link to the 777-300er thread is helpful, and much easier to read 7 pages compared to 100!
mymilesandpoints is offline  
Old Sep 9, 16, 5:53 pm
  #1494  
 
Join Date: Feb 2002
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Originally Posted by CO DCA View Post
No cheese course?
There is - identical for better or worse

https://mobile.twitter.com/vicgon88/status/773920778043723776
cerealmarketer is offline  
Old Sep 9, 16, 7:09 pm
  #1495  
 
Join Date: Aug 2009
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Originally Posted by oopl View Post
UA did a test run of Polaris catering.
http://thepointsguy.com/2016/09/unit...aris-test-run/
From the photos, that doesn't look like a 772 cabin to me.
It was on a 764 A/C #062.
JOSECONLSCREW28 is offline  
Old Sep 9, 16, 7:17 pm
  #1496  
 
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Originally Posted by oopl View Post
UA did a test run of Polaris catering.
http://thepointsguy.com/2016/09/unit...aris-test-run/
From the photos, that doesn't look like a 772 cabin to me.
Interesting pictures. Although, if I were UA, I would have required employees not post any images to social media as a condition of participation. Cuisine looks decent, albeit a bit sloppy in terms of presentation. And plastic spoons for dessert? Teddy bears are cute though.
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Old Sep 9, 16, 7:41 pm
  #1497  
 
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Definitely not a 772...the 2-1-2 seating gives it away as a 767. I like the dessert stand though. I'm sure there are others who will definitely like the Bloody Mary cart...
PsiFighter37 is offline  
Old Sep 10, 16, 7:44 am
  #1498  
 
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Originally Posted by CHOPCHOP767 View Post
Interesting pictures. Although, if I were UA, I would have required employees not post any images to social media as a condition of participation. Cuisine looks decent, albeit a bit sloppy in terms of presentation. And plastic spoons for dessert? Teddy bears are cute though.
Uh, the intent was for employees TO post on social media.
tuolumne is offline  
Old Sep 10, 16, 10:48 am
  #1499  
 
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Originally Posted by tuolumne View Post
Uh, the intent was for employees TO post on social media.
Yea I'm pretty sure UA wanted to generate some buzz.
oopl is offline  
Old Sep 10, 16, 10:53 am
  #1500  
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Originally Posted by PsiFighter37 View Post
I like the dessert stand though.
Yeah that looks pretty awesome. Leave room for dessert!
Kacee is online now  

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