Jun 16, 2019, 11:28 am
Last edit by: WineCountryUA
Suggested methods (while onboard a flight)
- E-mail UA customer support (may not be timely response)
- UA provides free access to United.com
- Twitter
- FB Messenger
- Ask FA for assistance (they can help with info but not rebookings)
- Text message/ e-mail family / friend / travel agent
UA does not offer a "chat window"
- E-mail UA customer support (may not be timely response)
- UA provides free access to United.com
- FB Messenger
- Ask FA for assistance (they can help with info but not rebookings)
- Text message/ e-mail family / friend / travel agent
UA does not offer a "chat window"
Contacting agent in flight
Jun 15, 2019, 3:47 pm
#16
Join Date: Sep 2014
Posts: 2,531
All they see is my FB profile, how do they connect that to my UA profile without pulling up the reservation. Maybe they keep a database that connects my identities, but the first time? Of course it's not an issue if they have the capacity to look at all the messages right away, but if they have to prioritize, I want to be on the top of the list.
Last edited by threeoh; Jun 15, 2019 at 4:28 pm
Jun 15, 2019, 4:17 pm
#18
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,888
Jun 15, 2019, 4:37 pm
#19
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,846
Last edited by WineCountryUA; Jun 15, 2019 at 5:32 pm Reason: repair quiote
Jun 15, 2019, 4:52 pm
#20
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
Jun 15, 2019, 10:07 pm
#21
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381
I can fairly say that airphone call is the reason I am happily married today.
$20 ($40?) well spent.
Jun 15, 2019, 10:25 pm
#22
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
I emailed 1kvoice once, but ended up being able to SDC the flight on ua.com. 1kvoice did reply in a timely manner and said that it looked like I had already made the necessary changes, so not sure if it would have worked, but doesn't hurt to send them an email as a backup.
That's what EarPods are for! Just start talking to yourself.
VPN?
That's what EarPods are for! Just start talking to yourself.
VPN?
Jun 16, 2019, 7:13 am
#25
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
I agree that a chat option that only worked in flight through the app would be great, especially as they could prioritize against all other people simply using social media for complaining. They obviously have a way to tell that you’re in flight on the app since the entertainment screens only appear when you are.
Jun 16, 2019, 7:46 am
#26
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Jun 16, 2019, 11:16 am
#27
Join Date: Mar 2014
Location: CLE
Programs: UA Gold, DL DM, UA 1K, MR PP
Posts: 352
To each his own, but if I'm seated next to you and get the last seat on the last flight out via Facebook, I would hope you wouldn't be bitter on your overnight stay
Jun 16, 2019, 12:14 pm
#28
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
I work in the contact center space and it baffles me to no end why airlines don't adopt multi-channel contact methods like chat. With near universal WiFi, chat access to reservations should be a no-brainer.
Jun 16, 2019, 9:27 pm
#29
Join Date: Mar 2018
Programs: United GS, Bonvoy Ambassador, Hertz PC
Posts: 33
I agree that a chat option that only worked in flight through the app would be great, especially as they could prioritize against all other people simply using social media for complaining. They obviously have a way to tell that you’re in flight on the app since the entertainment screens only appear when you are.
Durring IRROPS I've used Hertz' online chat over inflight wi-fi to make modifications to car reservations, and that was super handy. I've also used Gogo's customer service chat while in flight before to resolve certain problems with the wi-fi.
I guess in the meantime I could pick a trusted someone on the ground to call UA for me and communicate with me by text.
Jun 17, 2019, 7:25 am
#30
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,263
I've always wondered about this. Am I able to call in to change a family member/friend's reservation? Isn't that a security issue? Sometimes my friend/family have been in IRROPS situation waiting for a long time on hold and asked if I could call the 1K line for them but I always assumed that I couldn't do this since its not my PNR and they arent 1K.
I assume a travel agent has direct access into the system to make changes.
I assume a travel agent has direct access into the system to make changes.
