UPGRADE FAILED message during buy-up process
Jun 14, 2019, 6:35 pm
#1
Original Poster
Join Date: Dec 2004
Location: Lovely Tahoe City
Programs: UA 1mm Gold. Former 1K and GS.
Posts: 951
UPGRADE FAILED message during buy-up process
So I'm in my rezzie and united.com is offering a reasonably priced upgrade.
I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.
It's for 3 pax in the same reservation.
I found some much older threads on this but nothing more recent.
Any light on what could be going on?
I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.
It's for 3 pax in the same reservation.
I found some much older threads on this but nothing more recent.
Any light on what could be going on?
Jun 14, 2019, 6:38 pm
#3
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
So I'm in my rezzie and united.com is offering a reasonably priced upgrade.
I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.
It's for 3 pax in the same reservation.
I found some much older threads on this but nothing more recent.
Any light on what could be going on?
I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.
It's for 3 pax in the same reservation.
I found some much older threads on this but nothing more recent.
Any light on what could be going on?
Jun 14, 2019, 7:40 pm
#4
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
So I'm in my rezzie and united.com is offering a reasonably priced upgrade.
I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.
It's for 3 pax in the same reservation.
I found some much older threads on this but nothing more recent.
Any light on what could be going on?
I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.
It's for 3 pax in the same reservation.
I found some much older threads on this but nothing more recent.
Any light on what could be going on?
Jun 14, 2019, 7:50 pm
#5
Original Poster
Join Date: Dec 2004
Location: Lovely Tahoe City
Programs: UA 1mm Gold. Former 1K and GS.
Posts: 951
Thanks folks. First two replies stated the glaring obvious that I had overlooked. So I called and they got it all taken care of. And stuckinTH confirmed my obvious oversight.
So all is well. Upgrades confirmed. Thanks for helping me see the forest for the tree.
So all is well. Upgrades confirmed. Thanks for helping me see the forest for the tree.
