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CEO of United Airlines points out flaws of Honoluluís aging airport

CEO of United Airlines points out flaws of Honoluluís aging airport

Old Jun 5, 19, 12:07 pm
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CEO of United Airlines points out flaws of Honoluluís aging airport

Can't say I disagree with him - Terminal G is a throwback to the 1970's.......

Do appreciate he made the visit.

A lot of people don't realize UA is the dominate carrier of Hawaii to the Mainland - Hawaiian is larger only by virtue of the interisland and international flying

https://www.hawaiinewsnow.com/2019/0...aging-airport/

ďI hate to be over dramatic but weíve got to fix this. This is the jewel of this island. People love coming here and weíve got to have an airport that represents it,Ē said United CEO Oscar Munoz.

ďI toured this airport with our team this morning ... and literally things are coming off the wall," he said.

Over the next several years, it will invest $200 million to upgrade its own terminals and facilities
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Old Jun 5, 19, 12:25 pm
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Oscar is absolutely right about this but lets be honest, do people flying to HNL really care about the airport experience like at other airports?

Anyone that arrives at that airport (aside from inter-island) has been on a plane for a minimum of 5.5 or 6 hours, they can't get off that plane quick enough and get to the beach!
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Old Jun 5, 19, 12:29 pm
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On one hand, I love the 70s-era nostalgia and "feel" of the terminal, especially the Diamond Head Concourse (G gates... ha!), but on the other, it's functionally obsolete and clearly becoming costly to maintain.

Hopefully the renovations can strike a balance between the Island ethos the current facility most definitely has and still meet modern needs.
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Old Jun 5, 19, 12:39 pm
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An aging facility has been made much worse by "renovations" which have so far accomplished nothing except block off substantial portions of the Diamond Head concourse.

I understand Hawaii is a particularly difficult location for public works.
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Old Jun 5, 19, 12:50 pm
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KOA has recently rebuilt a new and pricey control tower, expanded the entrance road and highway, and is currently doing a remodel on at least part of the terminal. I am sure they will be happy to take some more of UA business. Not sure what the end result of the terminal remodel will be but I am told more will now be indoors.
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Old Jun 5, 19, 1:00 pm
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Originally Posted by clubord View Post
Oscar is absolutely right about this but lets be honest, do people flying to HNL really care about the airport experience like at other airports?

Anyone that arrives at that airport (aside from inter-island) has been on a plane for a minimum of 5.5 or 6 hours, they can't get off that plane quick enough and get to the beach!
A lot of people flying to HNL are not necessarily tourists. Honolulu is roughly the 50th largest city in the US - there are business travelers, and military and government workers. And residents.

And yes when I arrive, I'm not hanging out in the terminal, but it doesn't give a very good first impression. And given the planes are usually 100% full, baggage claim is often a mess.

On the other hand, a better experience for departing passengers sorely needed. Things really are falling off of the walls. They finally opened up another bar/restaurant at the beginning of G terminal that quite frankly misses the mark. Its not that great and was really a missed opportunity. They could've put a Maui or Kona Brewing and at the other end the small bar/pizza place with Quiznos next door is woefully inadequate.

Many things can be done to retain a unique island feel - I suspect it was a nice terminal in the 70's but it is downright awful now. The State waited far to long to start modernization projects.
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Old Jun 5, 19, 1:02 pm
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Ages ago, it was much more common to have to connect at HNL to get to popular destinations on the other islands, at least when flying from the mainland. Now, UA and others offer several nonstops options to OGG, LIH, KOA, and ITO. Does this change the urgency or the design for HNL renovations?
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Old Jun 5, 19, 1:05 pm
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Originally Posted by Boofer View Post
Ages ago, it was much more common to have to connect at HNL to get to popular destinations on the other islands, at least when flying from the mainland. Now, UA and others offer several nonstops options to OGG, LIH, KOA, and ITO. Does this change the urgency or the design for HNL renovations?
No it doesnít. HNL is still the flagship by far. It needs to function properly.

Though I too admit grading all Hawaii airports on a huge curve (overlook the warts) because Hawaii. IAD gets zero slack from me OTOH.
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Old Jun 5, 19, 1:07 pm
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Originally Posted by HNLbasedFlyer View Post
On the other hand, a better experience for departing passengers sorely needed. Things really are falling off of the walls. They finally opened up another bar/restaurant at the beginning of G terminal that quite frankly misses the mark. Its not that great and was really a missed opportunity. They could've put a Maui or Kona Brewing and at the other end the small bar/pizza place with Quiznos next door is woefully inadequate.
This.

I do agree when arriving, while not the best first impression, it doesn't ultimately matter in my opinion (except for the baggage claim area, you're there for a few minutes).

The departures area though, you do spend time in. The UC as well. That definitely needs to be fixed.

Haha also in that article posted, I do like how Oscar wore an aloha shirt.
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Old Jun 5, 19, 1:09 pm
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Originally Posted by Boofer View Post
Ages ago, it was much more common to have to connect at HNL to get to popular destinations on the other islands, at least when flying from the mainland. Now, UA and others offer several nonstops options to OGG, LIH, KOA, and ITO. Does this change the urgency or the design for HNL renovations?
There are a lot of flights out of HNL - several to SFO and LAX. You've also got DEN, IAD, EWR, ORD, GUM - also ANA flies out of G. I'm sure I'm missing some. There are so many flights, UA needs overflow in another terminal for flights.

What I thought was bizarre, Terminal 2 got its refresh first rather than focusing on the dominant carrier. They even got a new Kona Brewing
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Old Jun 5, 19, 1:10 pm
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Originally Posted by HNLbasedFlyer View Post

On the other hand, a better experience for departing passengers sorely needed. Things really are falling off of the walls. They finally opened up another bar/restaurant at the beginning of G terminal that quite frankly misses the mark. Its not that great and was really a missed opportunity. They could've put a Maui or Kona Brewing and at the other end the small bar/pizza place with Quiznos next door is woefully inadequate.
There are restaurants/bars on the G concourse? Who knew!
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Old Jun 5, 19, 1:30 pm
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Originally Posted by nomad420 View Post
KOA has recently rebuilt a new and pricey control tower, expanded the entrance road and highway, and is currently doing a remodel on at least part of the terminal. I am sure they will be happy to take some more of UA business. Not sure what the end result of the terminal remodel will be but I am told more will now be indoors.
Dont get me started on KOA. Only an idiot would have broken what should have been one terminal into two pieces with two separate TSA checkpoints at that relatively small airport. The State of Hawaii DOT found that idiot. Want to fly from Maui and connect to UA west coast? Gotta change terminals.
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Old Jun 5, 19, 1:37 pm
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Yes refurbishment is really needed at HNL.

I have had many connections through HNL that were several hours in length so I have had significant experience airside there. There are parts of the Diamond Head Concourse that are very tired, although I love that there is still a Quizno's there. The UC there is among the best in the system so its a good place to hang out for any extended connection. UA is working on the Diamond Head Concourse, but as of early April they had only started some of the reframing on the second floor.

Aircraft spacing, baggage claim and overcrowded waiting areas need work. All of the extra seating in what used to be open concourses may be necessary, but its also old and in the way.
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Old Jun 5, 19, 1:43 pm
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Originally Posted by uastarflyer View Post
Though I too admit grading all Hawaii airports on a huge curve (overlook the warts) because Hawaii. IAD gets zero slack from me OTOH.
LOL, good point. I wouldn't give high marks to any of the Hawaiian airports, but in my mind I really like them because they're in paradise!
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Old Jun 5, 19, 2:07 pm
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I have been to Hawaii once and I hated all the airport experiences. I don't care if it's "Island" to be outdoors, give me central air conditioning. KOA staff were rude, there was insufficient shaded seating, and then HNL was dated and those open air concourses just meant I was sweating from the humidity before finally reaching a depressing gate area. What a miserable way to start a 6 hour redeye home. I prefer LAX to both HNL and KOA, and that's saying something! Good luck Oscar, you're spot on that it needs to be improved.
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