"Expired" buyup offers still on Manage Itinerary page
Jun 1, 2019, 11:24 pm
#16
Original Poster
Join Date: Dec 1999
Location: NorCal - 1K 2MM
Posts: 2,089
According to the offer T&C, these discounted offers don't depend on seat availability as is the case for classic buy-ups, instead, they depend on upgrade availability. The FAQ seems to further specify that this means they take "demand for premium cabin seating" into account. And that could be general system-wide demand, projected future demand for this particular flight, or anything really. It doesn't specify that it has to be the current demand for this flight.
Jun 2, 2019, 12:17 am
#17
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
as the OP said, there are plenty if seats and thus it CAN be purchased which I am certain any phone agent will gladly offer. Will be important to list that quoted price together with the screenshot and UAs unwillingness the honor the advertised price in the DOT complaint.
Maybe it is expired
Jun 2, 2019, 1:11 pm
#18
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,051
Where does it say that in the post? I read, although I may be confused, it offered a buyup, which on the web says trying to buy says "expired" - which web support says "expired" and wasn't offered an alternative price. If the booking path says "expired" and doesn't even offer an alternative, I don't see how DOT would even blink (and even if it did, what good would it do you)
Maybe it is expired
Maybe it is expired
Jun 2, 2019, 2:20 pm
#19
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
For me, these "expired" upgrades are the norm whenever I have applied an RPU/GPU or miles upgrade. Here are the offers for my next to itineraries:
Flights in 10 days:An easy way to treat yourself. Upgrade your seat and enjoy the added benefits of United First. $79 per person
--> Click and says no upgrade options available. [Miles upgrade requested]
Flights in 4 weeks: An easy way to treat yourself. Upgrade your seat and enjoy the added benefits of United First. $179 per person
--> Click and says no upgrade options available. [SWU requested on outbound]
I have not called UA because I can guess what flight segments these are for. Still, it's annoying that these are offered but not bookable.
Flights in 10 days:An easy way to treat yourself. Upgrade your seat and enjoy the added benefits of United First. $79 per person
--> Click and says no upgrade options available. [Miles upgrade requested]
Flights in 4 weeks: An easy way to treat yourself. Upgrade your seat and enjoy the added benefits of United First. $179 per person
--> Click and says no upgrade options available. [SWU requested on outbound]
I have not called UA because I can guess what flight segments these are for. Still, it's annoying that these are offered but not bookable.
Jun 3, 2019, 3:19 am
#20
Join Date: Jul 2012
Posts: 1,115
I'm still not sure if this qualifies as an offer. It sounds more like an advertisement, and if you click the ad, then the actual offer will appear (if there is one).
I'm not sure why the overview page cannot figure out if there is an offer available before showing the ad. It could be just bad design, or they deliberately wanted to limit the number of queries that that page runs, so it doesn't take forever to generate for an itinerary with many segments.
I'm not sure why the overview page cannot figure out if there is an offer available before showing the ad. It could be just bad design, or they deliberately wanted to limit the number of queries that that page runs, so it doesn't take forever to generate for an itinerary with many segments.
Jun 3, 2019, 2:30 pm
#21
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
For me, these "expired" upgrades are the norm whenever I have applied an RPU/GPU or miles upgrade. Here are the offers for my next to itineraries:
Flights in 10 days:An easy way to treat yourself. Upgrade your seat and enjoy the added benefits of United First. $79 per person
--> Click and says no upgrade options available. [Miles upgrade requested]
Flights in 4 weeks: An easy way to treat yourself. Upgrade your seat and enjoy the added benefits of United First. $179 per person
--> Click and says no upgrade options available. [SWU requested on outbound]
I have not called UA because I can guess what flight segments these are for. Still, it's annoying that these are offered but not bookable.
Flights in 10 days:An easy way to treat yourself. Upgrade your seat and enjoy the added benefits of United First. $79 per person
--> Click and says no upgrade options available. [Miles upgrade requested]
Flights in 4 weeks: An easy way to treat yourself. Upgrade your seat and enjoy the added benefits of United First. $179 per person
--> Click and says no upgrade options available. [SWU requested on outbound]
I have not called UA because I can guess what flight segments these are for. Still, it's annoying that these are offered but not bookable.
Now the banner has changed to $1200, and there are still "no upgrade options".
It seems like what's going on here is that the upgrade screen won't present options if you are waitlisted, but the code to present the banner doesn't make that check. It's a website bug.