Passenger removed for using phone
May 20, 2019, 10:08 pm
#31
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
May 20, 2019, 10:16 pm
#32
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Ah, the predictability of a thread about cellphone on a plane.
Any bets on how long till this thread gets closed by a mod? Seems like it’s getting pretty close.
Any bets on how long till this thread gets closed by a mod? Seems like it’s getting pretty close.
May 20, 2019, 10:54 pm
#33
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
May 21, 2019, 12:02 am
#34
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
this whole thread is all speculation without knowing exactly what the passenger said or was doing. If he had the phone in airplane mode and just said something like "No, it's in airplane mode" the the FA was out of line. If he was yapping away on the phone (like I've seen people do while on the runway or during the safety demo right in front of an FA), the the FA was within her right/duty. It may have been excessive since you typically don't get kicked off for that, but it's certainly within her right. Assuming a "normal" FA, I'd assume the passenger gave her some rude remark that ticked her off enough to get rid of the passenger. But who knows
Last edited by WineCountryUA; May 21, 2019 at 1:14 am Reason: Removed quote of deleted material
May 21, 2019, 2:49 am
#35
Join Date: Sep 2010
Location: Western Europe
Programs: Yeah, well, don’t really care anymore
Posts: 845
I always, as in every single time, turned my phone completely off prior to boarding, to be turned back off after exiting the aircraft at destination. And you know what, my life was no worse off for it and I didn't miss a thing.
May 21, 2019, 3:34 am
#36
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Consider that the captain had to approve of this as well. So unless she lied the conduct/response was not something mild.
May 21, 2019, 3:56 am
#38
Join Date: Jan 2007
Location: NYC/Northern NJ
Programs: 1K - UAL, Platinum DL, Marriott, Hilton, SPG
Posts: 1,815
One can say this about liquid over 3oz on plane, taking off shoes (if not Pre-Check), or even speed limits (as cars/roads are designed for safe driving way above 65 mph) but unless one flies a private plane or helicopter (avoiding roads) - we should be good citizens in society and follow the rules to avoid chaos.
May 21, 2019, 4:38 am
#39
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
May 21, 2019, 4:57 am
#41
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
From reading multiple flight encounters between pax and FA's, it seems like the FA's need a lesson in the delivery of a message. You can get a clear message across without being rude or using the words "excuse me??." Saying, "excuse me??" outside of when you accidentally run into someone or interrupt a conversation makes me want to rip that person's hair out, and I'm sure many others feel the same way.
Perhaps airlines should make customer service lessons a priority during training.
May 21, 2019, 4:59 am
#42
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
I get tired of watching FA's immediately resort to "get off the plane" when in any other industry, the entry level employee would have to deal with the person like a grown up does.
Resolve the problem instead of just throwing people off the plane.
I can understand if the pax sits there for 20 minutes and refuses to put their phone away after being asked to, but if the pax complies with the instructions but gives a little bit of lip... That shouldn't warrant being kicked off. We should have to listen to instructions for safety reasons, but FA's should have to deal with the lip and deal with it like any other customer service job.
May 21, 2019, 5:04 am
#43
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,341
There seem to be rather strong opinions expressed in this thread considering the blatant lack of pertinent information.
May 21, 2019, 5:08 am
#44
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,217
Right, and FA's should learn more respect towards the passengers, really. Passengers shouldn't have to be obedient like a bunch of dogs or else get kicked off the plane.
From reading multiple flight encounters between pax and FA's, it seems like the FA's need a lesson in the delivery of a message. You can get a clear message across without being rude or using the words "excuse me??." Saying, "excuse me??" outside of when you accidentally run into someone or interrupt a conversation makes me want to rip that person's hair out, and I'm sure many others feel the same way.
Perhaps airlines should make customer service lessons a priority during training.
From reading multiple flight encounters between pax and FA's, it seems like the FA's need a lesson in the delivery of a message. You can get a clear message across without being rude or using the words "excuse me??." Saying, "excuse me??" outside of when you accidentally run into someone or interrupt a conversation makes me want to rip that person's hair out, and I'm sure many others feel the same way.
Perhaps airlines should make customer service lessons a priority during training.
Switching the phone to airplane mode for the flight is not an "option" at the whim of some "power tripping" FA. Similar rule to needing to have your seatbelt fastened and tray table up.
Follow the rules or do not fly - kudos to the FA and pilot. Would like to see this happen more often to pax who think they are "special" and rules do not apply to them.
May 21, 2019, 5:10 am
#45
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
But it is okay for pax to ignore the safety briefings and ignore directions? How many times do pax need to be told switch the phone to airplane mode for it to be acceptable for them to be removed from the plane if they do not comply?
Switching the phone to airplane mode for the flight is not an "option" at the whim of some "power tripping" FA. Similar rule to needing to have your seatbelt fastened and tray table up.
Follow the rules or do not fly - kudos to the FA and pilot. Would like to see this happen more often to pax who think they are "special" and rules do not apply to them.
Switching the phone to airplane mode for the flight is not an "option" at the whim of some "power tripping" FA. Similar rule to needing to have your seatbelt fastened and tray table up.
Follow the rules or do not fly - kudos to the FA and pilot. Would like to see this happen more often to pax who think they are "special" and rules do not apply to them.
The FA was just upset because the passenger said something back. This isn't about safety, it's about power tripping whether you believe that or not., I don't care.