"Updates To Our Upgrade System"
May 24, 2019, 7:48 pm
#31
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,213
Just posted a warning to monitor your GPU balances. I keep a reconciliation as I monitor PQMs and PQDs and have a column for GPU #.
MPSC claims an upgrade was not taken which I was looking to get back and knew it would take a call or an email. I am in France so sent an email.
I provided precise details of opening balance, used successful and what the balance should be.
I am all for not being able to jump the queue for upgrades but there is something wonky in the system.
MPSC claims an upgrade was not taken which I was looking to get back and knew it would take a call or an email. I am in France so sent an email.
I provided precise details of opening balance, used successful and what the balance should be.
I am all for not being able to jump the queue for upgrades but there is something wonky in the system.
May 24, 2019, 8:21 pm
#32
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Just posted a warning to monitor your GPU balances. I keep a reconciliation as I monitor PQMs and PQDs and have a column for GPU #.
MPSC claims an upgrade was not taken which I was looking to get back and knew it would take a call or an email. I am in France so sent an email.
I provided precise details of opening balance, used successful and what the balance should be.
I am all for not being able to jump the queue for upgrades but there is something wonky in the system.
MPSC claims an upgrade was not taken which I was looking to get back and knew it would take a call or an email. I am in France so sent an email.
I provided precise details of opening balance, used successful and what the balance should be.
I am all for not being able to jump the queue for upgrades but there is something wonky in the system.
May 24, 2019, 8:40 pm
#33
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,213
Sometimes they don't return RPUs either. I have to write to the 1KVoice about one that was not returned last month. It had taken one hour with web support to have it waitlist. I guess the computer could not unstick it automatically since it took so much energy to apply it.
May 25, 2019, 12:55 pm
#34
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,443
Sometimes they don't return RPUs either. I have to write to the 1KVoice about one that was not returned last month. It had taken one hour with web support to have it waitlist. I guess the computer could not unstick it automatically since it took so much energy to apply it.
May 25, 2019, 3:42 pm
#35
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
May 25, 2019, 4:52 pm
#36
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 454
May 25, 2019, 6:17 pm
#37
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
May 26, 2019, 5:47 pm
#38
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,213
I'll use 1KVoice this year. Next year when I will drop down to Platinum, I'll use MPSC. At this point, I calculated that I need two TPACs or TATLs in P fare to get to 1K. Due to all the hassles of trying to get a P fare from my airport and the hassles with the plane configuration swaps, I'm not going to go for it......
May 26, 2019, 6:21 pm
#39
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
You see. It's better to start at the top. Might me reconsider the not getting to 1K next year. But we are talking about $5,000. And the $5,000 for my wife as I always purchase her tickets in the same class I book when she joins me on my international long haul trips (which is always as she would be very unhappy if I left her home when I'm gone 8 to 15 days).
May 26, 2019, 6:33 pm
#40
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,213
You see. It's better to start at the top. Might me reconsider the not getting to 1K next year. But we are talking about $5,000. And the $5,000 for my wife as I always purchase her tickets in the same class I book when she joins me on my international long haul trips (which is always as she would be very unhappy if I left her home when I'm gone 8 to 15 days).
I normally call the 1K desk, well the 1K number where the CS agent announces they are the Premier Desk and usually for missing GPUs the 1K CS agents have to transfer me to the MPSC
First world problem and I am not feeling confident I am going to get to use my GPUs this year but it is nice to have the option of trying to get upgrades (and get frustrated at staying #1 on the upgrade list and staying there!).
P.S. Happy wife, happy life. 😍
May 27, 2019, 9:34 am
#41
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
In the recent week, I canceled 5 tickets. Each ticket is either upgraded or waitlisted with GPU/RPU.
Every single time, GPU/RPU was not re-deposited.
I had to call and babysit my hard-earned upgrades or they will be gone.
This is robbery.
Every single time, GPU/RPU was not re-deposited.
I had to call and babysit my hard-earned upgrades or they will be gone.
This is robbery.
May 27, 2019, 8:38 pm
#42
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,189
Flew to BOS earlier this month and tried (unsuccessfully) to use RPUs both ways. Still hadn't seen the RPUs redeposited in my account so I emailed 1KVoice this morning and got a response 10 minutes later saying they had credited the 2 RPUs back to my account so I could use them on my trip in 2 weeks.
May 30, 2019, 7:25 am
#43
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,213
Asked a CS agent to apply a GPU to a reservation for me. Web did not show upgrade availability but when she applied the GPU the upgrade went through...but then it did not. She could see it had been taken from my account, showed the upgrade requested on the reservation but it did not register for the reservation i.e. she could not get me a seat. Took her about 15 mins to sort it out with the MPSC. So now for future GPU usage am going to call in as if it looks like it disappeared from my account, shows in the reservation but does not work at least the CS agent can see that.
May 30, 2019, 7:31 am
#44
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 454
Two other upgrade anomalies in past week:
1) I did not receive an email from United when my most recent upgrade request (GPU) cleared a few days ago. I had been regularly receiving them and found them helpful to know I can go and select a seat.
2) For that upgrade, I chose a seat in C on the app and it stuck. When I go onto the full United website and check the same itinerary, it should no seat selected. That has also not happened before.
Not sure either are related to the updates to the upgrade system, but I am also suspicious given past experience.
1) I did not receive an email from United when my most recent upgrade request (GPU) cleared a few days ago. I had been regularly receiving them and found them helpful to know I can go and select a seat.
2) For that upgrade, I chose a seat in C on the app and it stuck. When I go onto the full United website and check the same itinerary, it should no seat selected. That has also not happened before.
Not sure either are related to the updates to the upgrade system, but I am also suspicious given past experience.
