"Updates To Our Upgrade System"
May 18, 2019, 3:36 pm
#16
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I canceled my ticket with waitlisted GPU. Normally the GPU got redeposited immediately.
But it's not returned to my account.
Has anyone experienced this?
But it's not returned to my account.
Has anyone experienced this?
May 18, 2019, 3:41 pm
#17
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Location: Houston
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May 18, 2019, 6:03 pm
#18
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First time ever for me after 2012 this happened.
When a ticket was completely canceled online, GPU always got back instantly.
IME, if I made a change to the ticket, or an agent handles the cancellation over the phone, then GPU might get lost in the process.
May 19, 2019, 7:30 am
#19
Join Date: Jul 2011
Location: West Coast
Programs: UA 1K 2MM, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 264
Main effect of this upgrade seems to be the introduction of a bug in expire dates. Instead of a mix of last year's GPUs and this year's, they are all now incorrectly expiring at the end of the year. 12 of my GPUs were earned this year.
Global Premier Upgrades
19 Upgrades Expiration Date 01/31/2020
Global Premier Upgrades
19 Upgrades Expiration Date 01/31/2020
Last edited by dkmatter; May 19, 2019 at 7:50 am
May 19, 2019, 9:23 am
#20
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Main effect of this upgrade seems to be the introduction of a bug in expire dates. Instead of a mix of last year's GPUs and this year's, they are all now incorrectly expiring at the end of the year. 12 of my GPUs were earned this year.
Global Premier Upgrades
19 Upgrades Expiration Date 01/31/2020
Global Premier Upgrades
19 Upgrades Expiration Date 01/31/2020
May 19, 2019, 10:04 am
#21
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So I learned from a friendly phone agent that they shut the system down to migrate the instrument upgrade process over to the new Compass system.
Agents now have to call a supervisor to remove a waitlisted upgrade certificate.
I'm sure we'll learn of other "enhancements" as time goes by.
Agents now have to call a supervisor to remove a waitlisted upgrade certificate.
I'm sure we'll learn of other "enhancements" as time goes by.
May 19, 2019, 10:12 am
#22
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Join Date: Jul 2003
Location: BOS, PVG
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So I learned from a friendly phone agent that they shut the system down to migrate the instrument upgrade process over to the new Compass system.
Agents now have to call a supervisor to remove a waitlisted upgrade certificate.
I'm sure we'll learn of other "enhancements" as time goes by.
Agents now have to call a supervisor to remove a waitlisted upgrade certificate.
I'm sure we'll learn of other "enhancements" as time goes by.
If every canceled upgrade requires a phone call to get GPU/RPU back, that is a big step back. Very customer unfriendly.
But I am not surprised by all these "enhancements"
May 19, 2019, 10:54 am
#23
Join Date: Dec 2002
Programs: UA 1K
Posts: 160
May 19, 2019, 11:02 am
#24
Join Date: Dec 2007
Location: SFO
Posts: 4,914
So I learned from a friendly phone agent that they shut the system down to migrate the instrument upgrade process over to the new Compass system.
Agents now have to call a supervisor to remove a waitlisted upgrade certificate.
I'm sure we'll learn of other "enhancements" as time goes by.
Agents now have to call a supervisor to remove a waitlisted upgrade certificate.
I'm sure we'll learn of other "enhancements" as time goes by.
May 19, 2019, 2:16 pm
#25
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,269
So I learned from a friendly phone agent that they shut the system down to migrate the instrument upgrade process over to the new Compass system.
Agents now have to call a supervisor to remove a waitlisted upgrade certificate.
I'm sure we'll learn of other "enhancements" as time goes by.
Agents now have to call a supervisor to remove a waitlisted upgrade certificate.
I'm sure we'll learn of other "enhancements" as time goes by.
May 19, 2019, 2:19 pm
#26
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Original Poster
Join Date: Apr 2013
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May 19, 2019, 5:21 pm
#27
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Join Date: Aug 2015
Posts: 11,460
But if, as I'm somewhat afraid, it just means that having a waitlisted upgrade request hamstrings the ability to catch open PZ —
.
May 19, 2019, 8:45 pm
#28
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Main effect of this upgrade seems to be the introduction of a bug in expire dates. Instead of a mix of last year's GPUs and this year's, they are all now incorrectly expiring at the end of the year. 12 of my GPUs were earned this year.
Global Premier Upgrades
19 Upgrades Expiration Date 01/31/2020
Global Premier Upgrades
19 Upgrades Expiration Date 01/31/2020
7 Global Premier Upgrade(s) expiring 01/31/2021
9 Global Premier Upgrade(s) expiring 01/31/2020
May 19, 2019, 11:19 pm
#29
Join Date: May 2005
Location: Houston (IAH,HOU) / Kāʻanapali (JHM,OGG)
Programs: UA GS 2MM, AA P 2MM, DL PM, US P, VS G, SPG LT P, HH D, HYATT P, PC P, AVIS PC, HERTZ PLAT
Posts: 970
I'm seeing the exact same issue with the expire dates. All if mine now expire 1/31/2020 instead of the ones earned this year expiring 1/31/2021
May 24, 2019, 7:06 pm
#30
Join Date: Dec 2014
Programs: UA 1K, SPG Plat
Posts: 38
Upgrade oddities?
Oh this might explain some of my recent fun.
Applied 2 GPUs to two separate PNRs on the 20th, both cleared (PZ9) on first segment, waitlisted on second - seemed fine.
Got the usual red banner stating ticket needed reissued and to call, similar to the old website. Waited a bit, message vanished. Called anyway, told all looks fine.
Tried to upgrade one of the return legs, with copay, charged card and bailed to an error page.
Tried a GPU on the other one, similar but different error. GPU shows deducted and refunded.
Called 1K desk, to try sort the copay, 1h on hold, agent was working with another one trying to figure it out. Agent was super helpful and friendly, said to drop the call at the hour mark but they said they would work on it.
2 ish hours later the confirmation receipt! Phoned the following day and had them apply the GPU to the other ticket. All seemed well.
Though I notes some inconsistencies between what the app says and what the website said.
After spotting and reading this thread I checked again:
Outbound for one now shows CPU Eligible in the app (not GPU upgrade requested as it did before) but show CPU requested on the website (?) - way more than 96h out however.
Return shows no upgrade applied on either app or website - hopefully not another hour long call!
(And the other one seemingly is falling victim to the Friday night schedule shuffle - equipment change it seems, will see if the GPU sticks.)
Any idea if the new system is fully in place or still in flux?
Applied 2 GPUs to two separate PNRs on the 20th, both cleared (PZ9) on first segment, waitlisted on second - seemed fine.
Got the usual red banner stating ticket needed reissued and to call, similar to the old website. Waited a bit, message vanished. Called anyway, told all looks fine.
Tried to upgrade one of the return legs, with copay, charged card and bailed to an error page.
Tried a GPU on the other one, similar but different error. GPU shows deducted and refunded.
Called 1K desk, to try sort the copay, 1h on hold, agent was working with another one trying to figure it out. Agent was super helpful and friendly, said to drop the call at the hour mark but they said they would work on it.
2 ish hours later the confirmation receipt! Phoned the following day and had them apply the GPU to the other ticket. All seemed well.
Though I notes some inconsistencies between what the app says and what the website said.
After spotting and reading this thread I checked again:
Outbound for one now shows CPU Eligible in the app (not GPU upgrade requested as it did before) but show CPU requested on the website (?) - way more than 96h out however.
Return shows no upgrade applied on either app or website - hopefully not another hour long call!
(And the other one seemingly is falling victim to the Friday night schedule shuffle - equipment change it seems, will see if the GPU sticks.)
Any idea if the new system is fully in place or still in flux?