1K Agent Difficulty Booking in New "Compass" System
May 14, 2019, 10:43 am
#16
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May 14, 2019, 10:48 am
#17
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However as these overlays come out, it is not unexpected agents (needing to relearn the new interface) might have some initial issues.
May 14, 2019, 12:34 pm
#19
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Not sure if and how Aero / Compass interact or serve different purposes.
My situation was a little odd ... I had 3 ETCs to combine on a single reservation, and I used a US dollar / US address credit card for my purchase (as this client is a US client and I keep my finances on either side when I serve Canadian vs US clients), but my MP address is my home in Canada ...
So, the agent kept getting errors (he said). He ended up calling and having the ETCs combined into one, and then manually entered everything including my AMEX and address, MP number, etc. and it went through. Took about 45 minutes altogether tho.
My situation was a little odd ... I had 3 ETCs to combine on a single reservation, and I used a US dollar / US address credit card for my purchase (as this client is a US client and I keep my finances on either side when I serve Canadian vs US clients), but my MP address is my home in Canada ...
So, the agent kept getting errors (he said). He ended up calling and having the ETCs combined into one, and then manually entered everything including my AMEX and address, MP number, etc. and it went through. Took about 45 minutes altogether tho.
May 14, 2019, 5:08 pm
#20
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So timely. I was just cooling my heels waiting for a flight and a UA employee (UA badge in pocket) was on the phone for 2 hours running done a list of functionality that hadn’t been ported to a mysterious “compass” some mentioned here. She was saying things like “that can’t be right, share your screen with me so I can see what you’re seeing.” I was mystified. Now it all makes sense. More world
class pre release testing by the crack UA IT team.
class pre release testing by the crack UA IT team.
May 14, 2019, 7:04 pm
#21
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Let's not go into the faults of SHARES black hole once again, there are plenty of threads commenting on SHARES
2013 Conslidated IT/SHARES Issues Thread
Rumor regarding SHARES
SHARES now dropping TICKETED partner segments on award itins
Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations
AERO - New SHARES overlay to debut [6-Mar-2013]
the pathetic SHARES auto-rebook engine
Is this what SHARES looks like? - 2015
New (?) SHARES IRROPs issues if first segment on ticket is on a partner airline? - 2017
Agent exclusively using Aero and not SHARES - 2017
Happy 50th SHARES!!! - 2018
are just a small fraction (list in oldest first)
and Comprehensive List of Expected Changes/Lost Functionality when United Moves to SHARES - 2012
Comparing today to this thread, does show that some SHARES of 2012 issues have been addressed
A general overview of these types of systems can be found in Airline reservations system - Wikipedia
The OP's query was about the latest overlay, COMPASS
2013 Conslidated IT/SHARES Issues Thread
Rumor regarding SHARES
SHARES now dropping TICKETED partner segments on award itins
Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations
AERO - New SHARES overlay to debut [6-Mar-2013]
the pathetic SHARES auto-rebook engine
Is this what SHARES looks like? - 2015
New (?) SHARES IRROPs issues if first segment on ticket is on a partner airline? - 2017
Agent exclusively using Aero and not SHARES - 2017
Happy 50th SHARES!!! - 2018
are just a small fraction (list in oldest first)
and Comprehensive List of Expected Changes/Lost Functionality when United Moves to SHARES - 2012
Comparing today to this thread, does show that some SHARES of 2012 issues have been addressed
A general overview of these types of systems can be found in Airline reservations system - Wikipedia
The OP's query was about the latest overlay, COMPASS
May 17, 2019, 3:16 pm
#22
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May 17, 2019, 6:11 pm
#24
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May 17, 2019, 6:15 pm
#25
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It’s a pretty simple economics game...
CO arranged a perpetual license for itself on very favorable terms when it spun out SHARES (before that Known as SystemOne and inherited from Eastern when Texas Air Corp raided EA’s assets). Based on that, for CO and now UA, has an insanely low operating cost for Shares, and has largely decentralized things by building new functionality around the edges that talks to but isn’t actually part of SHARES rather than building it into a monolithic environment.
On the other hand while Apollo was conceived by UA it was sold off (technological) eons ago and UA didn’t negotiate such favorable terms for itself, leading to a higher operating cost of Apollo, and IIRC, shortly before the merger UA had contracted to migrate to another platform (Amadeus?) So Apollo was going to be out the door eventually anyway.
To the topic though, my understanding is that Aero is solely focused on the airport ops side of the equation, and fairly routine airport ops at that. Agents can, and routinely do, drop back to native (green screen) SHARES to get creative. I understand Compass is a refresh of the overlay reservations has been using/had available for quite some time — IIRC again — this one came from CO res well before the merger,
CO arranged a perpetual license for itself on very favorable terms when it spun out SHARES (before that Known as SystemOne and inherited from Eastern when Texas Air Corp raided EA’s assets). Based on that, for CO and now UA, has an insanely low operating cost for Shares, and has largely decentralized things by building new functionality around the edges that talks to but isn’t actually part of SHARES rather than building it into a monolithic environment.
On the other hand while Apollo was conceived by UA it was sold off (technological) eons ago and UA didn’t negotiate such favorable terms for itself, leading to a higher operating cost of Apollo, and IIRC, shortly before the merger UA had contracted to migrate to another platform (Amadeus?) So Apollo was going to be out the door eventually anyway.
To the topic though, my understanding is that Aero is solely focused on the airport ops side of the equation, and fairly routine airport ops at that. Agents can, and routinely do, drop back to native (green screen) SHARES to get creative. I understand Compass is a refresh of the overlay reservations has been using/had available for quite some time — IIRC again — this one came from CO res well before the merger,
May 17, 2019, 9:36 pm
#26
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Wow, what was the savings? 0.1% of United revenue?
I wish United bought CO instead.. The only reason United works today is due to the SFO hub and getting lucky with the tech growth there (3/5 largest US companies are FB, GOOG, Apple).. otherwise Delta/AA/B6 would be running laps over United, like they do in NYC-LHR (most lucrative us route)
It’s a pretty simple economics game...
CO arranged a perpetual license for itself on very favorable terms when it spun out SHARES (before that Known as SystemOne and inherited from Eastern when Texas Air Corp raided EA’s assets). Based on that, for CO and now UA, has an insanely low operating cost for Shares, and has largely decentralized things by building new functionality around the edges that talks to but isn’t actually part of SHARES rather than building it into a monolithic environment.
On the other hand while Apollo was conceived by UA it was sold off (technological) eons ago and UA didn’t negotiate such favorable terms for itself, leading to a higher operating cost of Apollo, and IIRC, shortly before the merger UA had contracted to migrate to another platform (Amadeus?) So Apollo was going to be out the door eventually anyway.
To the topic though, my understanding is that Aero is solely focused on the airport ops side of the equation, and fairly routine airport ops at that. Agents can, and routinely do, drop back to native (green screen) SHARES to get creative. I understand Compass is a refresh of the overlay reservations has been using/had available for quite some time — IIRC again — this one came from CO res well before the merger,
I wish United bought CO instead.. The only reason United works today is due to the SFO hub and getting lucky with the tech growth there (3/5 largest US companies are FB, GOOG, Apple).. otherwise Delta/AA/B6 would be running laps over United, like they do in NYC-LHR (most lucrative us route)
It’s a pretty simple economics game...
CO arranged a perpetual license for itself on very favorable terms when it spun out SHARES (before that Known as SystemOne and inherited from Eastern when Texas Air Corp raided EA’s assets). Based on that, for CO and now UA, has an insanely low operating cost for Shares, and has largely decentralized things by building new functionality around the edges that talks to but isn’t actually part of SHARES rather than building it into a monolithic environment.
On the other hand while Apollo was conceived by UA it was sold off (technological) eons ago and UA didn’t negotiate such favorable terms for itself, leading to a higher operating cost of Apollo, and IIRC, shortly before the merger UA had contracted to migrate to another platform (Amadeus?) So Apollo was going to be out the door eventually anyway.
To the topic though, my understanding is that Aero is solely focused on the airport ops side of the equation, and fairly routine airport ops at that. Agents can, and routinely do, drop back to native (green screen) SHARES to get creative. I understand Compass is a refresh of the overlay reservations has been using/had available for quite some time — IIRC again — this one came from CO res well before the merger,
May 18, 2019, 7:12 am
#27
Join Date: May 2013
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Wow, what was the savings? 0.1% of United revenue?
I wish United bought CO instead.. The only reason United works today is due to the SFO hub and getting lucky with the tech growth there (3/5 largest US companies are FB, GOOG, Apple).. otherwise Delta/AA/B6 would be running laps over United, like they do in NYC-LHR (most lucrative us route)
I wish United bought CO instead.. The only reason United works today is due to the SFO hub and getting lucky with the tech growth there (3/5 largest US companies are FB, GOOG, Apple).. otherwise Delta/AA/B6 would be running laps over United, like they do in NYC-LHR (most lucrative us route)
May 18, 2019, 8:32 am
#28
Join Date: Mar 2014
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Wow, what was the savings? 0.1% of United revenue?
I wish United bought CO instead.. The only reason United works today is due to the SFO hub and getting lucky with the tech growth there (3/5 largest US companies are FB, GOOG, Apple).. otherwise Delta/AA/B6 would be running laps over United, like they do in NYC-LHR (most lucrative us route)
I wish United bought CO instead.. The only reason United works today is due to the SFO hub and getting lucky with the tech growth there (3/5 largest US companies are FB, GOOG, Apple).. otherwise Delta/AA/B6 would be running laps over United, like they do in NYC-LHR (most lucrative us route)
May 22, 2019, 10:09 pm
#30
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Not when you're paying a huge license fee to access your own reservations, no.
SHARES has its warts, but it has some strengths beyond simply being cheaper. Its flexibility is the key to supporting a lot of UA's other systems, as that's why CO (and then UA) was able to build an API layer on top of it to support the website and the app.
SHARES has its warts, but it has some strengths beyond simply being cheaper. Its flexibility is the key to supporting a lot of UA's other systems, as that's why CO (and then UA) was able to build an API layer on top of it to support the website and the app.
