Global Services Wait Time
 

Have any of the other GS members noticed the relatively long wait time when calling Global Services? I remember in past years, one or two rings and you were contacted to an agent. Now, it rings, tells you that your are being connected to a GS agent and typically a follow-up message that your wait time is expected to be 5 minutes. Now 5 minutes is not long and I'm sure that the wait time on the other Mileage Plus lines is longer, but this is the GS line. What is happening? They are accurate though, 4:57 and the line was answered.

i have called 4 times in the past week and waited at least 5 minutes every time.

Just had a 5 minute wait time

Over 5 minutes for me today too. The agent was sure to ask about a Hertz rental car, even though the call was about a reservation I made a long time ago......

Same experiences for me , I wrote to GS a couple of weeks ago , I had a Frontier flight I had to change and got thru to them quicker than the GS line for a flight change in the same schedule.
Abysimal

You guys better try the 1k line. I got though twice today with no hold.....

I will do a test... what's the number ?

I called in as a Gold today... and waited about 30 seconds!

I had two calls today and waited 4 and 5 minutes respectively. I have noticed this as well the last two weeks as well. This is very inconvenient when I am on the way to the airport and need to make a change to leave a couple of hours earlier.

Glad I am 1K :) 2 second wait time ;)

I rarely have a reason to call the 1K line. But, when I do call, every time I get the message that my call will be answered when an agent is available and then immediately I hear that ringing tone and I get an agent. So, yes, 5 minute wait for GS is pathetic. However, for me, the quality of the agent responding is more important than the wait time. When I was Chairman's Preferred on USAirways I could easily recognize the agents based in Charlotte. Same thing when I was BA Gold for the agents based in Manchester. They had a can-do attitude that made every problem disappear.

IMHO, the same thing can be said for the HNL GS reps.

back in the days of NW Plat I knew when I got Chisholm ... every airline has superb call centers worth waiting for ... it's just hard to control unless you want to call in the middle of the night just to talk to HNL ;)

I'm wondering that too. I haven't been 1K for years, so I have no idea what the number is. Can someone PM it to me?

EDIT: got it. I'll probably be trying this tomorrow or the next time the GS line announces a 4 minute wait.