Global Services Wait Time
May 5, 2019, 11:24 am
#46
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
I am very appreciative for all the GS benefits but it’s so complicated sometimes and that to get somethings done takes layers upon layers of bureaucracy. If an agent is helping me for an hour each time its a huge drain on resources and they obviously cannot help anyone else.
Considering the value of GS'ers , you'd think UA would invest a little to make these typical processes quicker so GSers can get on with things and agents can tackle the issue of other high value customers.
May 5, 2019, 1:02 pm
#47
Join Date: Sep 2002
Location: Phila burbs
Programs: UA Global Services, Marriott Lifetime Titanium
Posts: 176
Last couple weeks, been quoted wait times between 5-15 minutes as well. Just called right now at 3pm ET May 5th, same thing. Is this the new status quo? I've never had to wait more than 2-3 minutes in the last couple years of being GS
May 5, 2019, 8:16 pm
#49
Join Date: Jun 2015
Location: SFO
Programs: UA GS
Posts: 30
I've been GS for a few years (this years qualification was an interesting story that included emails to Oscar and other execs) but rarely call in. However, whenever I do I always get the "do you want to respond to a survey" question. Normal?
Brian
Brian
May 5, 2019, 9:57 pm
#50
Join Date: Jun 2018
Posts: 489
I get the same message every so often
May 6, 2019, 3:18 pm
#52
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Yes, I get this every single time I call. Just press "2" as soon as the recorded voice starts asking, and it'll go away.
May 6, 2019, 6:40 pm
#53
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
I was speaking with an agent on Sunday evening who was fixing something up for me. I got through immediately and the agent was excellent.
I made mention just in passing that it was the quickest I had got through in a while, she told me they were slammed , that she was part time but had
worked extra hours for months. No judgement , just a data point
I made mention just in passing that it was the quickest I had got through in a while, she told me they were slammed , that she was part time but had
worked extra hours for months. No judgement , just a data point
May 7, 2019, 8:03 am
#55
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
Called GS line yesterday to move to an earlier MSP > ORD flight. Instantly picked up, moved me on my P fare to first on the earlier flight and then I asked if she could also move my colleague (no status, separate PNR) over to the same earlier flight which she did as well. The E175 was wide open which made it easier but the call lasted 3 minutes and she was great.
May 7, 2019, 10:27 am
#56
Join Date: Jul 2015
Location: Pacific
Programs: UA GS, Lifetime 4 MM, BA Gold, , Marriott Lifetime Titanium Elite, Marriott Ambassador Elite
Posts: 476
I don't really mind waiting for the GS line if I am in the US. But, when I am calling from a foreign country, then it's annoying to see minutes tick by waiting for the GS rep to come on. My accounting rep just hates seeing phone charges for United.
May 7, 2019, 10:38 am
#57
Join Date: Jun 2018
Posts: 489
Download Google voice..
May 7, 2019, 11:25 am
#59
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
May 8, 2019, 1:46 am
#60
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468