Last edit by: WineCountryUA
This is an archive thread, the active thread is "Dynamic Award Pricing" by UA; questions, experiences, .... {Archive}
The details:
Award travel updates
Introducing a broader range of award prices
Updates to award travel are on the horizon. For flights on or after November 15, 2019, well no longer publish an award chart listing the set amount of miles needed for each flight.The details:
- Some award prices will be lower than whats currently published in our chart. You may have already seen these prices, and youll be able to get them immediately.
- Other award prices may be higher than what you see today, especially if youre traveling at a popular time. These prices will take effect immediately for travel November 15 or after.
- Starting November 15, were removing close-in fees, so you wont be charged the extra fee of up to $75 for booking last-minute award travel.
- A flexible award travel calendar is available on united.com or in our app.
Frequently Asked Questions
What is changing?
For travel on or after November 15, we will no longer publish an award chart listing the set amount of miles needed for award flights. Award pricing will now fluctuate based on a variety of factors, including demand. Additionally, starting November 15, we will no longer charge a fee of up to $75 for award flights booked within 21 days of departure.When will these updates take effect?
The award pricing changes apply immediately to flights on or after November 15, 2019. Until then, award prices will be the same as or lower than whats currently published in our award chart.How many miles will I need for award travel after November 15?
Award prices will now fluctuate based on a variety of factors. Some air awards will be available for less than whats listed in our chart, which you may have already noticed. After November 15, award prices may also be higher, especially if youre traveling at popular times. Use our flexible award calendar to get a monthly view of the award prices for a specific destination.Why are you making these changes?
Increasing award prices for the most in-demand flights allows us to offer better returns for our shareholders. If your award travel is flexible, these updates will help you make the most of your miles.How will these updates affect award travel availability?
United MileagePlus members with Premier status and qualifying United Chase Cardmembers can continue to book award travel without blackout dates. For other members, most award flights that are available today will continue to be available after these updates take effect.Do the lowest-priced awards have any extra flight restrictions?
No. Our lowest priced awards do not have any added restrictions; the fare rules for all award travel apply.How can I find the lowest priced award for my travel?
The award calendar on united.com or in our app will continue to show the lowest available price for your destination.Will I earn miles on my flight if I book an award?
No. As with current award bookings, award travel in the future will not be eligible to earn miles with MileagePlus or any other loyalty program.What if I need to change my existing award?
If you need to change your award ticket, you will be issued a new ticket for which new pricing and additional fees may apply.What if I purchase a close-in award before November 15
The close-in booking fee will still apply to all tickets booked within 21 days of departure prior to November 15, 2019. We will not refund fees paid prior to November 15, even if travel occurs on or after November 15.
"Dynamic Award Pricing" by UA; questions, experiences, .... {Archive}
#1171
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,649
Things must be better at HNL, because my RPUs never clear for SFO<->OGG, at least for the daytime flights. That beings said, I will take an exit row or E+ seat on UA any day over WN.
#1172
Join Date: Mar 2019
Programs: Star Alliance, AmEx Platinum, AmEx Gold, Bonvoy, Marriott, Hyatt, Hilton,
Posts: 5
Increasing award prices for the most in-demand flights allows us to offer better returns for our shareholders....
that says it all. Once again the loyal customer comes last.
I am so sick of United. Screwem and the horse they ride in on.
I cut cut my miles with them to reach as
close to 1,000 miles above 1k as I can. And put the other miles to get status on other non-American carriers, whose loyalty plans and customer service are better.
I now keep United because of the hub, nothing more.
that says it all. Once again the loyal customer comes last.
I am so sick of United. Screwem and the horse they ride in on.
I cut cut my miles with them to reach as
close to 1,000 miles above 1k as I can. And put the other miles to get status on other non-American carriers, whose loyalty plans and customer service are better.
I now keep United because of the hub, nothing more.
#1173
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,176
UA is a business, not a charity. If a public corporation isn't working to increase returns for its shareholders, its officers are breaching their fiduciary duty.
Customer service? Sure, although I find customer service for 1Ks to be mostly fine. In-flight service is very hands-off, instead of obsequious, but that works fine for me. As for the loyalty plan, though: I'd be curious what loyalty plan would be better for a US-based flyer who (a) mostly flies domestic and/or (b) isn't likely to attain relevant status in multiple programs.
MileagePlus redemptions are going down the toilet, but my upgrade percentage this year is over 85%. Sure, a couple of those have been instrument-supported, but there are a lot of CPUs in there also.
I would rather connect up front than fly nonstop in the back. If I lived in SFO, I doubt I'd fly UA much at all.
MileagePlus redemptions are going down the toilet, but my upgrade percentage this year is over 85%. Sure, a couple of those have been instrument-supported, but there are a lot of CPUs in there also.
#1174
Join Date: Mar 2019
Programs: Star Alliance, AmEx Platinum, AmEx Gold, Bonvoy, Marriott, Hyatt, Hilton,
Posts: 5
Excellent reply.
i dont think its a cut and dry as you might suggest. Being good to your most frequent flyers brings them back, and they are the bigger spenders. Paying attention to them (us) is most certainly performing fiduciary duty in a pound wise way. Cutting benefits to the people who keep you in business is perhaps the penny wise thing to do,... but it drives loyal customers away. It certainly has me. I am cutting 150,000 miles away from ual this year, and Ive spoken to many others who are doing the same.
in the end, you may very well benefit by getting more upgrades in this case. Thats good. But I wont play the game any more. And very possibly, when they cut back on your upgrades you will look elsewhere as well.
i dont think its a cut and dry as you might suggest. Being good to your most frequent flyers brings them back, and they are the bigger spenders. Paying attention to them (us) is most certainly performing fiduciary duty in a pound wise way. Cutting benefits to the people who keep you in business is perhaps the penny wise thing to do,... but it drives loyal customers away. It certainly has me. I am cutting 150,000 miles away from ual this year, and Ive spoken to many others who are doing the same.
in the end, you may very well benefit by getting more upgrades in this case. Thats good. But I wont play the game any more. And very possibly, when they cut back on your upgrades you will look elsewhere as well.
#1175
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,291
I'm no fan of the continuing devaluations, this latest one in particular, but which "foreign carrier" offers a better loyalty plan overall than UA? Most non-US programs are considerably less rewarding in terms of both miles awarded and status perks.
#1176
Join Date: Mar 2019
Programs: Star Alliance, AmEx Platinum, AmEx Gold, Bonvoy, Marriott, Hyatt, Hilton,
Posts: 5
I suppose it depends where you have a base. I like British Airways. Very useful miles... though they are devaluing too. .......os!
KLM/ AirFrance is as quirky as can be, but once you have status, its easy to keep. Also decent lounges throughout Europe.
KLM/ AirFrance is as quirky as can be, but once you have status, its easy to keep. Also decent lounges throughout Europe.
#1177
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,176
i dont think its a cut and dry as you might suggest. Being good to your most frequent flyers brings them back, and they are the bigger spenders. Paying attention to them (us) is most certainly performing fiduciary duty in a pound wise way. Cutting benefits to the people who keep you in business is perhaps the penny wise thing to do,... but it drives loyal customers away. It certainly has me. I am cutting 150,000 miles away from ual this year, and Ive spoken to many others who are doing the same.
You're cutting 150K miles due to this devaluation in particular? Or due to the cumulative effects of the erosion of 1K benefits?
UA has definitely been trying to reward bigger spenders, as opposed to frequent flyers. Not only is GS still a world better than 1K, but dollar-based earning plus PQD requirements make the point clear.
Now, if I fail to reach the PQD threshold this year -- entirely possible -- then I may match to another carrier. The problem is, AA is the logical alternative for a Texas-based flyer, but I don't really care to fly USAir. DL seems to have focused on providing a quality product, but SkyTeam is awful. (SkyPesos are also awful, but perhaps no worse than the new MileagePlus). It's not a great time to be a low-yield frequent flyer.
AS remains a viable alternative for people who do a lot of travel up-and-down the west coast and fly their partners -- but because they're outside of an alliance, there may be more year-to-year variation in who those partners are.
#1178
Join Date: Mar 2019
Programs: Star Alliance, AmEx Platinum, AmEx Gold, Bonvoy, Marriott, Hyatt, Hilton,
Posts: 5
Well if youre a San Francisco-based Customer, you are competing against Google and Apple, which have special contracts with Unitedso the average 1k is up against a lot to get upgrades...
#1179
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,291
Right, that was my point -- and that's doubly true for mostly-domestic flyers. I could attain *G on OZ (well.......) or NH or AV or whatever, and I'd gain United Club access but I'd lose out on the upgrades and E+ seating when I'm not upgraded. If I were SFO-based and flying mostly TPAC, or EWR/IAD-based and flying mostly TATL, or whatever, it might be a different story.
#1180
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
No, not really - you generally have to buy F out of HNL if you want to sit up front - but the prices are often enticing and I bite more often than not. With that said, the new $199 rt WN flights to San Jose aren't even on my radar simply because I've never had a good experience on WN
#1182
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,446
This change is a disaster, period. I thought the partner award chart would be the saving grace here but unfortunately this change entirely breaks the ability to book mixed itineraries. For instance, NH has availability LAX-HND-CTS for 35k, but because SFO-LAX is priced at 17k on its own instead of the lowest level, the .bomb can't even assemble the itinerary under a single booking.
The effective price increase we are already seeing is, in my experience, a 2-3x hit and a commensurate devaluation.
The effective price increase we are already seeing is, in my experience, a 2-3x hit and a commensurate devaluation.
#1183
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,176
This change is a disaster, period. I thought the partner award chart would be the saving grace here but unfortunately this change entirely breaks the ability to book mixed itineraries. For instance, NH has availability LAX-HND-CTS for 35k, but because SFO-LAX is priced at 17k on its own instead of the lowest level, the .bomb can't even assemble the itinerary under a single booking.
The effective price increase we are already seeing is, in my experience, a 2-3x hit and a commensurate devaluation.
The effective price increase we are already seeing is, in my experience, a 2-3x hit and a commensurate devaluation.
If you're seeing a 17K price, presumably it's not a saver award, so it was never going to be combinable with the LAX-HND-CTS award at the 35K level. Is this flight before or after November 15? Keep in mind that these changes don't even go into effect until then.
You should be able to book this itinerary for 52K using multi-city search, if you're so inclined. That's worse than 35K, but not 2-3x worse.
#1184
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 6,982
<snip>
i dont think its a cut and dry as you might suggest. Being good to your most frequent flyers brings them back, and they are the bigger spenders. Paying attention to them (us) is most certainly performing fiduciary duty in a pound wise way. Cutting benefits to the people who keep you in business is perhaps the penny wise thing to do,... but it drives loyal customers away. It certainly has me. I am cutting 150,000 miles away from ual this year, and Ive spoken to many others who are doing the same.
i dont think its a cut and dry as you might suggest. Being good to your most frequent flyers brings them back, and they are the bigger spenders. Paying attention to them (us) is most certainly performing fiduciary duty in a pound wise way. Cutting benefits to the people who keep you in business is perhaps the penny wise thing to do,... but it drives loyal customers away. It certainly has me. I am cutting 150,000 miles away from ual this year, and Ive spoken to many others who are doing the same.
Yea... you know many keep saying that (usually ones that are angry/unhappy) and literally have been saying some version of these words for as long as I've been on FT. The sky is always falling and there is always a percieved "day of reckoning" coming for the major carriers.
And yet... moving forward in time, the planes of all the big three continue to be packed to the gills and by all indications the elite ranks continue to swell (almost to bursting capacity). These carriers are generally somewhat profitable year in and year out, where previously they were always on the verge of or actually in bankruptcy.
And FTer's have been swearing for years they were going to "quit this game" and no longer chase status or they are moving their business to another carrier.
And yet... the UA, AA, and DL forums on FT seem to be as active and growing in number of users and posts as they ever have been.
Maybe a day of reckoning for these carriers will come, I certainly don't know, but to date, there is exactly zero real evidence (complaints on FT are not "real" evidence) that day is any nearer than it was when I joined FT many, many years ago.
Regards
#1185
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,649
Yea... you know many keep saying that (usually ones that are angry/unhappy) and literally have been saying some version of these words for as long as I've been on FT. The sky is always falling and there is always a percieved "day of reckoning" coming for the major carriers.
And yet... moving forward in time, the planes of all the big three continue to be packed to the gills and by all indications the elite ranks continue to swell (almost to bursting capacity). These carriers are generally somewhat profitable year in and year out, where previously they were always on the verge of or actually in bankruptcy.
And FTer's have been swearing for years they were going to "quit this game" and no longer chase status or they are moving their business to another carrier.
And yet... the UA, AA, and DL forums on FT seem to be as active and growing in number of users and posts as they ever have been.
Maybe a day of reckoning for these carriers will come, I certainly don't know, but to date, there is exactly zero real evidence (complaints on FT are not "real" evidence) that day is any nearer than it was when I joined FT many, many years ago.
Regards
And yet... moving forward in time, the planes of all the big three continue to be packed to the gills and by all indications the elite ranks continue to swell (almost to bursting capacity). These carriers are generally somewhat profitable year in and year out, where previously they were always on the verge of or actually in bankruptcy.
And FTer's have been swearing for years they were going to "quit this game" and no longer chase status or they are moving their business to another carrier.
And yet... the UA, AA, and DL forums on FT seem to be as active and growing in number of users and posts as they ever have been.
Maybe a day of reckoning for these carriers will come, I certainly don't know, but to date, there is exactly zero real evidence (complaints on FT are not "real" evidence) that day is any nearer than it was when I joined FT many, many years ago.
Regards
No one can predict the financial effects for UA of these individual decisions. However we do know that UA publicly admitted that the disastrous rollout of Basic Economy cost the company at least $100 million. Make no mistake - when elites discover that they have to use 2x-4x more miles for the same family vacation trips they booked in the past they will not be happy. And despite industry consolidation there are many options at most UA hubs or co-terminals (excepting perhaps IAH) so few are locked in to UA. Also I expect that spend on Chase UA cards will drop to zero, as people discover they can do better with 2% cash back cards or simply transferrable points (chase, amex, etc)
For me, and I suspect many elites, the relative ease of use and value received from UA miles was a significant factor in my travel decisions. No longer.
Last edited by Boraxo; May 8, 2019 at 12:31 pm