Not Getting UA Ticket Receipts
#1
Original Poster
Join Date: Dec 2016
Posts: 578
Not Getting UA Ticket Receipts
Not sure if this is related to the CC issues, but I tried to purchase a RT ticket earlier today. The purchase process went well, and "manage reservations" on the website states "This reservation has been ticketed and confirmed." However I have not received the eticket email and trying to view the receipt on the website times out and gives a "We were unable to process your eTicket receipt. Processing may take up to 15 minutes.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an email to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please go to Manage Reservations.
Thank you for choosing United." error. I'll wait until tomorrow morning then try giving UA a call.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an email to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please go to Manage Reservations.
Thank you for choosing United." error. I'll wait until tomorrow morning then try giving UA a call.
#3
Original Poster
Join Date: Dec 2016
Posts: 578
#4
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,917
Not Getting UA Ticket Receipts
I've purchased three tickets tonight and haven't received an e-mail receipt for any of them. I even called res and asked for one and she said it would be e-mailed right away and nothing. Anyone else having the same problem?
#5
Join Date: Jul 2012
Location: Chicago
Posts: 1,158
Theres a huge thread about it somewhere. For unknown reasons, these receipts go AWOL for various periods of time, mostly short lived so keep trying. UA staffs clueless.
#6
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 11,957
In the App, scroll to the bottom and select "Email Summary". You should receive a "eTicket Itinerary and Receipt for Confirmation XXXXXXXX" that has the eticket number.
#7
Original Poster
Join Date: Dec 2016
Posts: 578
Ah okay I understand what you meant now. Unfortunately, similarly to the request function on the website, that doesn't seem to be working as well.
#9
Moderator: United MileagePlus
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
Finally getting sticker receipts for the trips I bought yesterday by requesting them via the app.
No idea why this happens...guessing the eticket reciept computer just needs some vacation from time to time.
No idea why this happens...guessing the eticket reciept computer just needs some vacation from time to time.
#11
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hertz PC
Posts: 1,051
Just adding that I too don't have e-mailed receipts from the two itineraries I booked yesterday. Got the "processing" e-mail on both but not the follow up.
Anecdotally, I also had another booking "hang" where the payment failed to process with some unspecified error and then it showed the reservation in "my reservations" as on hold but not ticketed. UA IT.
Anecdotally, I also had another booking "hang" where the payment failed to process with some unspecified error and then it showed the reservation in "my reservations" as on hold but not ticketed. UA IT.
#12
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,530
Not sure if this is related to the CC issues, but I tried to purchase a RT ticket earlier today. The purchase process went well, and "manage reservations" on the website states "This reservation has been ticketed and confirmed." However I have not received the eticket email and trying to view the receipt on the website times out and gives a "We were unable to process your eTicket receipt. Processing may take up to 15 minutes.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an email to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please go to Manage Reservations.
Thank you for choosing United." error. I'll wait until tomorrow morning then try giving UA a call.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an email to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please go to Manage Reservations.
Thank you for choosing United." error. I'll wait until tomorrow morning then try giving UA a call.
This morning, still no email from UA. However, I am able to see and print my ticket receipt with ticket #s from "view ticket receipt". This is a first for me.
#13
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,953
I had the same problem, too. I booked a pricey (for me) itinerary, got the standard "You made a reservation, but we haven't actually ticketed it yet because our I.T. sucks" email, and then...crickets. I received the "Can't do it. Call or email us" Fail when I requested my receipt in Manage Reservations. No email today, so I logged in, and was able to successfully pull up my receipt online. I hadn't thought of emailing out of the app. Good suggestion which hopefully won't be necessary in the future.
Whatever issues they experienced yesterday seem to at least be resolved via the "Manage Reservation" screen now. Who knows...maybe the OP's post brought it to their attention.
Whatever issues they experienced yesterday seem to at least be resolved via the "Manage Reservation" screen now. Who knows...maybe the OP's post brought it to their attention.
#14
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depends
Posts: 1,520
I have the exact same experience as you.
This morning, still no email from UA. However, I am able to see and print my ticket receipt with ticket #s from "view ticket receipt". This is a first for me.
This morning, still no email from UA. However, I am able to see and print my ticket receipt with ticket #s from "view ticket receipt". This is a first for me.
Last edited by abaheti; Apr 5, 2019 at 1:44 pm
#15
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 1,301
Not sure if this is related to the CC issues, but I tried to purchase a RT ticket earlier today. The purchase process went well, and "manage reservations" on the website states "This reservation has been ticketed and confirmed." However I have not received the eticket email and trying to view the receipt on the website times out and gives a "We were unable to process your eTicket receipt. Processing may take up to 15 minutes.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an email to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please go to Manage Reservations.
Thank you for choosing United." error. I'll wait until tomorrow morning then try giving UA a call.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an email to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please go to Manage Reservations.
Thank you for choosing United." error. I'll wait until tomorrow morning then try giving UA a call.