UA Credit Card Processing Down

Old Apr 4, 19, 8:17 am
  #1  
Original Poster
 
Join Date: Oct 2006
Location: IAD
Programs: IHG Platinum, Marriott Lifetime Platinum, SPG Lifetime Gold, United Silver
Posts: 485
Amex Corporate Card Not Accepted

Have an AMEX Corporate Credit card that I cannot get united.com to accept (errors below). Have called AMEX and they say the card is in tip-top shape (paid-up, no fraud blocks etc...) Any ideas?

! We’re unable to process this transaction due to an issue with your credit or debit card company. Please try again with another form of payment or contact your credit or debit card company for more details.
DarkHelmetII is offline  
Old Apr 4, 19, 8:20 am
  #2  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 82,279
Are you sure you entered the number, security code, expiration date, etc. correctly? Does AmEx see any attempts at a charge? Tyr calling UA to book the tickets.
Aussienarelle likes this.
MSPeconomist is offline  
Old Apr 4, 19, 8:23 am
  #3  
 
Join Date: Oct 2018
Location: ROC
Programs: UA Silver | IHG Gold
Posts: 6
I am having issues getting card payments to process this morning as well, I am thinking UA IT is having an issue.
ROCUAflyer is offline  
Old Apr 4, 19, 8:43 am
  #4  
 
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,728
UA's credit card processing is down. Probably warrants its own thread.
stevenshev is offline  
Old Apr 4, 19, 8:44 am
  #5  
 
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,728
UA Credit Card Processing Down

Just as a heads-up - CC processing down systemwide (apparently an issue with processor's software). According to agents, back up within an hour or two, but has been down all morning.

Last edited by stevenshev; Apr 4, 19 at 9:00 am
stevenshev is offline  
Old Apr 4, 19, 8:53 am
  #6  
Original Poster
 
Join Date: Oct 2006
Location: IAD
Programs: IHG Platinum, Marriott Lifetime Platinum, SPG Lifetime Gold, United Silver
Posts: 485
Can agents take payment over the phone?
DarkHelmetII is offline  
Old Apr 4, 19, 8:56 am
  #7  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 4,068
I had the same issue the other day online, then I called in.. The agents were unable to take payments. However, the agent volunteered to extend my reservation ticketing deadline by one day. So it all worked out in the end. This is twice in one week
Flying Machine is offline  
Old Apr 4, 19, 8:58 am
  #8  
 
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,728
Originally Posted by DarkHelmetII View Post
Can agents take payment over the phone?
Nope
stevenshev is offline  
Old Apr 4, 19, 9:07 am
  #9  
 
Join Date: Dec 2010
Location: TX
Programs: UA Plat, Marriott G, Hilton G, SPG G
Posts: 445
Originally Posted by DarkHelmetII View Post
Have an AMEX Corporate Credit card that I cannot get united.com to accept (errors below). Have called AMEX and they say the card is in tip-top shape (paid-up, no fraud blocks etc...) Any ideas?

! We’re unable to process this transaction due to an issue with your credit or debit card company. Please try again with another form of payment or contact your credit or debit card company for more details.
This is displaying at the top of United.com

"We’re aware of a temporary issue affecting flight shopping. We're sorry for the inconvenience and recommend visiting later."

Perhaps that is the problem?
txaggiemiles is offline  
Old Apr 4, 19, 9:23 am
  #10  
Original Poster
 
Join Date: Oct 2006
Location: IAD
Programs: IHG Platinum, Marriott Lifetime Platinum, SPG Lifetime Gold, United Silver
Posts: 485
Originally Posted by stevenshev View Post
Nope
I just paid for a seat over the phone
Flying Machine likes this.
DarkHelmetII is offline  
Old Apr 4, 19, 9:28 am
  #11  
 
Join Date: Aug 2017
Programs: AC E50K, AS MVP, Hertz PC, Hilton Diamond, Delta/Marriott/SPG Plat, UA Gold
Posts: 2,011
I will moneygram.
Repooc17 is offline  
Old Apr 4, 19, 9:45 am
  #12  
 
Join Date: Nov 2002
Location: SFO, SJC when UA has a flight there
Programs: UA 1K MM, Marriott Gold
Posts: 4,575
I was unable to purchase Wifi this morning (despite everything seemed to be working ok--I was getting notifications and United.com worked flawlessly) so I assume related.
JAaronT is online now  
Old Apr 4, 19, 10:03 am
  #13  
 
Join Date: Nov 2017
Programs: United Gold, BA Exec Club, Via Rail
Posts: 2,832
I'm guessing you can still purchase tickets through an OTA which depending on your fare (i.e. Basic Economy) may be advantageous in its own right?

Also any idea if UA will hold a fare for someone as a courtesy?

-James
j2simpso is offline  

Thread Tools
Search this Thread