UA flyers -- Paper BP vs Phone app - what's your choice? Why?
#16
Join Date: Jul 2014
Location: Rowley, MA / Edgartown, MA / Christiansted, St. Croix (USVI)
Programs: UA LT GS/4.96MM, Marriott LT Titanium, IHG Platinum, Global Entry, TSA Pre✓, Korea SeS, APEC
Posts: 579
I generally try and both check-in on my phone and then pick up a paper BP when I get to the airport. I guess I’m just old fashioned that way.
#17
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Exactly. There have been a number of times I've needed to "prove" I was on the flight weeks after the trip (usually trying to get miles credited). Having the paper copy of the boarding pass makes the 'proving' part pretty straightforward.
#18
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,153
(Personally, I'm a fan of "real" boarding passes, preferably the agent-printed ones on proper card stock, at at least grab a kiosk-printed one while I'm checking my bags anyway)
*- Some exceptions may apply; subject to change without notice. Valid at participating airports only.
#19
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Both
Mobile-because it’s more handy than a piece of paper
Paper-if hardware (mine, airline TSA) fails, I have a backup of a paper BP and I always have two copies of a paper BP as if I ever have to surrender it (upgrade, irrops, VDB, etc) I want proof of my original flight “just in case” (and for an upgrade, VDB or moved to another flight due to irrops, I will as the agent to print two copies of my new boarding pass(es))
Mobile-because it’s more handy than a piece of paper
Paper-if hardware (mine, airline TSA) fails, I have a backup of a paper BP and I always have two copies of a paper BP as if I ever have to surrender it (upgrade, irrops, VDB, etc) I want proof of my original flight “just in case” (and for an upgrade, VDB or moved to another flight due to irrops, I will as the agent to print two copies of my new boarding pass(es))
#20
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,317
It is not a black and white or yes and no question.
For simple domestic travel, the need for paper boarding pass is minimum.
For international travel across multiple carriers and have visa requirements, paper boarding passes always win. There are places where paper boarding passes need to be stamped for immigration entries and security checks.
For simple domestic travel, the need for paper boarding pass is minimum.
For international travel across multiple carriers and have visa requirements, paper boarding passes always win. There are places where paper boarding passes need to be stamped for immigration entries and security checks.
#21
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
Paper. I don't want to drop my phone by accident or hand it to someone when it doesn't scan correctly. And I have the paper BP's for proof, if the miles don't post correctly.
#22
Join Date: Apr 2010
Location: SAN
Programs: UA
Posts: 204
I always get a paper boarding pass and I usually use it for boarding as well. Having the phone is a nice option in case something changes it'll have the new gate, departure time, etc on it but as others have said you can't rely on a phone all the time. In fact I had it happen once where I was getting ready to board and then the phone had low battery, Fortunately I boarded before it died.
Cell phones aren't a magic replacement for everything, as they try to make them out to be.
Cell phones aren't a magic replacement for everything, as they try to make them out to be.
#23
FlyerTalk Evangelist
Join Date: Mar 2012
Posts: 19,489
I always get the emailed PDF but rarely print it. Mobile boarding passes are on the app. I nearly always stop at a kiosk to print a paper boarding pass before security. Two reasons:
1) A paper boarding pass gives the TSA ID checker something to scribble his/her initials on after checking my ID, etc. They seem to take suh pleasure in this simple "official" act that I hate to deprive them of it by presenting a phone or tablet. (I would also really hate for them to scribble on my phone or tablet.)
2) At the gate I've noticed that paper boarding passes generally scan more reliably and faster than those on smartphones. For families traveling with kids, it often seems that all of the mobile boarding passes are on one smartphone, so the bearer of the smartphone has to scan a BP, then switch to another one, scan that, rinse and repeat depending on the number of travelers. Wouldn't it be much simpler and faster (and fun for the kids) if each kid who was old enough to hold his/her own paper boarding pass could present it to the gate agent / scanner? Almost every time I've watched, someone's smartphone goes 'dark' just before he or she reaches the scanner, requiring more time to revive the phone so the BP can scan. Then there's the passenger whose phone has flipped from the BP for the current flight to one for a connecting flight. More time wasted. I prefer to have my devices all packed away (in airplane mode) before I queue to board. I may be old-fashioned, but I'm simply not one of those people who is comfortable with my phone constantly in my hand.
1) A paper boarding pass gives the TSA ID checker something to scribble his/her initials on after checking my ID, etc. They seem to take suh pleasure in this simple "official" act that I hate to deprive them of it by presenting a phone or tablet. (I would also really hate for them to scribble on my phone or tablet.)
2) At the gate I've noticed that paper boarding passes generally scan more reliably and faster than those on smartphones. For families traveling with kids, it often seems that all of the mobile boarding passes are on one smartphone, so the bearer of the smartphone has to scan a BP, then switch to another one, scan that, rinse and repeat depending on the number of travelers. Wouldn't it be much simpler and faster (and fun for the kids) if each kid who was old enough to hold his/her own paper boarding pass could present it to the gate agent / scanner? Almost every time I've watched, someone's smartphone goes 'dark' just before he or she reaches the scanner, requiring more time to revive the phone so the BP can scan. Then there's the passenger whose phone has flipped from the BP for the current flight to one for a connecting flight. More time wasted. I prefer to have my devices all packed away (in airplane mode) before I queue to board. I may be old-fashioned, but I'm simply not one of those people who is comfortable with my phone constantly in my hand.
#26
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,121
I always use OLCI and always print my BP. I would never put my travel plans in the hands of a battery. Paper is also far easier to handle for everyone involved.
#27
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
Only time in the last two or three years that I've used a paper boarding pass is when traveling with my wife and kids.
She likes knowing she has the boarding passes in her possession.
She likes knowing she has the boarding passes in her possession.
#28
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
It is not a black and white or yes and no question.
For simple domestic travel, the need for paper boarding pass is minimum.
For international travel across multiple carriers and have visa requirements, paper boarding passes always win. There are places where paper boarding passes need to be stamped for immigration entries and security checks.
For simple domestic travel, the need for paper boarding pass is minimum.
For international travel across multiple carriers and have visa requirements, paper boarding passes always win. There are places where paper boarding passes need to be stamped for immigration entries and security checks.
Domestic, my phone is fine, and if the battery dies (only happened once several years ago after a delay) it's dead easy to go up to the gate and get a paper one.
International, especially with connections and in certain airports, I'll pick up the paper one at the check in counter as well.
#29
Join Date: Sep 2014
Posts: 553
I generally use paper, since I often have my phone put away to get through security quickly. It’s also easier to hand paper over if someone needs to inspect it (more of an issue when traveling internationally).
Mobile BPs are fine these days, but I don’t like having to keep it up on my phone screen while I’m in the boarding line so that I don’t hold up the line pulling it up. Yes, it’s just a few seconds at most, but if you multiply that by 10-20 people, those delays add up.
And I do like technology, but sometimes paper is just easier.
#30
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,393
I'm in the paper camp. Paper doesn't break, glitch, or run out of power. Plus they're collectible
I do sometimes board with my mobile BP though, as I may have put away my BP. But I definitely want the backup on hand, just in case.
I do sometimes board with my mobile BP though, as I may have put away my BP. But I definitely want the backup on hand, just in case.