vielflieger

Just booked Swissair SFO to MUC early April in biz (70000 miles) and the reservation went thru, CC shows pending charge but it says on the my trip page:

Your purchase is confirmed and your reservation is processing.

cfischer

It can take a little longer, but usually not much. Swiss tends to confirm pretty quickly. Does it show confirmed on Swiss.com ?

vielflieger

Yes, shows confirmed on swiss.com in I with seat assignments. My CC has been charged (pending) but no miles deducted yet, guess I will wait a couple days and see what happens before I call

cfischer

does it show a ticket number on United.com? They usually don't charge the card until that happens. I would not wait that long if there is no ticket number. Showing confirmed is a good sign ... get that ticket issued ... call ...

zymm

I've got the same thing going on with an Austrian awards booking, confirmed on Austrian's site, but processing, no ticket number, no miles deducted yet on United's site.

cfischer

In my experience OS can take a bit longer but if it has been 2-3 hours and no ticket is issued ... I would call to see if they can push it through.

vielflieger

FYI to all with the non ticketed award flight reservations:

I made a new reservation (same flights) which ticketed immediately and then cancelled first one with no penalty (since it was never ticketed). All good. Was concerned for a moment that it would kick me out since I basically generated a duplicate booking but all went smooth. Shows paid, miles deducted and ticket number in hand ^

DaisyO

Just as a word of caution, you can still get your itinerary cancelled even with a confirmation number, ticket, and reserved seat on LX. I had a J segment in November for ZRH-LAX and happened to notice in my United account that it was cancelled. Swiss's manage my booking site said it was deleted. I was literally ticketed 2 weeks ago and reserved a seat on Swiss's site.

The United CSR said that Swiss cancelled the flight segment. Rather than going through the hassle of trying to go through Swiss to get them to open up space, I just opted for a ZRH-LHR-LAX routing on Polaris. I'm not sure who really is at fault, but take this as a warning that your award flight on LX isn't necessarily safe even if it's ticketed and you were assigned a seat!

Kacee

LX. This has been a recurring problem with them for years. They will always blame UA (as Swiss don't make mistakes ).

Glad to hear you were able to find an acceptable alternative.

cfischer

make sure you get the 10k miles back!

findark

Do most people try/accomplish this? IMO a refund is not due if you force positive space on UA metal because you were ticketed at the partner level, but AFAIK reports have gone both ways.

Kacee

I did post-flight. I would not have asked, except UA dumped us from our prime row 14 UD seats a week prior to departure and put me right next to the lav. It was miserable, as crew was closing the gate and going in and out of the lav every 30 minutes all night.

If you are going to ask for miles back, wait until the full itinerary has been flown.

cfischer

always gotten the 10k miles back when there was a forced move from *A to UA metal TATL. Never any pushback from UA. Frankly, it is a ticketed itinerary they wish to no longer honor ... the DOT could force them to do that ... or they refund the difference between I-class on LX and I/IN-class on UA. It's pretty simple.
Which reports are you referring to where the 10k refund was not granted?

Kacee

Good luck with that.

cfischer