LX (Swiss) Phantom Award Space
#47
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,446
Huh. I've been trying to book GVA-ZRH-SFO for december every day (Y and J) for the last 3 weeks and can't get it to budge despite the inventory showing on united.com
#48
Join Date: Feb 2011
Location: LAX
Programs: UA:1k; MR: PLT; Hilton: Gold
Posts: 1,324
Did a couple test searches on EF (just did 2 Dec and 10 Dec GVA-ZRH-SFO). Appears the J (I) space is phantom as EF is showing 0. But the Y (X) space is real according to EF.
#49
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EF is likely pulling its data from AC or NH. Always a good idea to check both of those booking engines when attempting to book with a *A carrier where there are known phantom inventory issues.
#50
Join Date: Aug 2003
Location: Northern California
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Posts: 3,446
#51
Join Date: Feb 2011
Location: Jersey City, NJ
Programs: UA GS, AA Exec Plat, Bonvoy Ambassador, Hyatt Globalist
Posts: 348
So the nightmare I envisioned is starting to unravel...I booked 3 sets of LX J seats from EU to NYC for September. The transaction went through on the site, I got the ticket confirmation with ticket numbers for each passenger. I received the LX PNR and was able to successfully view my booking on their site. Two days ago, I got a call from UA saying my ticket "was not confirmed with the partner airline" and that they will confirm the tickets. The agent said I have nothing to worry about and somebody will call back to confirm again. I am thinking of calling LX to find out if they can see these tickets as confirmed on their side.... Anybody have any ideas?
#52
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
So the nightmare I envisioned is starting to unravel...I booked 3 sets of LX J seats from EU to NYC for September. The transaction went through on the site, I got the ticket confirmation with ticket numbers for each passenger. I received the LX PNR and was able to successfully view my booking on their site. Two days ago, I got a call from UA saying my ticket "was not confirmed with the partner airline" and that they will confirm the tickets. The agent said I have nothing to worry about and somebody will call back to confirm again. I am thinking of calling LX to find out if they can see these tickets as confirmed on their side.... Anybody have any ideas?
#53
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,818
I recently saw a saver award ticket in J on LX -- when I tried to complete the transaction, I got an error message and it said to call in.
So I called 1K line, she said the seats aren't technically open yet (and wouldn't be until about 6 months in advance). Why are they appearing online then?
So I called 1K line, she said the seats aren't technically open yet (and wouldn't be until about 6 months in advance). Why are they appearing online then?
#54
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,446
After considerable efforts, I also recently snagged something in 2018. Many days of errors preceded my surprise when it actually went through.
#55
Join Date: Sep 2007
Location: San Francisco
Programs: Alaska MVP Gold, Hyatt Globalist, Marriott LT Titanium, UA Silver
Posts: 118
I recently booked J awards SFO-ZRH-LIS on Swiss via UA.com for next September. Went right through, have assigned seats, so no problems it appears.
#56
Join Date: Aug 2003
Location: Northern California
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Posts: 3,446
#57
Join Date: Aug 2012
Location: BOS/BDL
Programs: MileagePlus Club, Amex Platinum, AAdvantage, SkyMiles
Posts: 232
To get seat assignment on LX booked on UA you have to call LX. Done it many times, no problem even without a record locator - just give them the name, date, flight info and they can find it.
#58
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#59
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,446
#60
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,818