Cancelled Flight w. Confirmed GPU
Mar 24, 2019, 4:40 pm
#31
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Mar 24, 2019, 9:02 pm
#33
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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Mar 24, 2019, 10:42 pm
#34
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 390
I was once on J saver award EWR-GRU-GIG on a Thursday night. Back to the US on Sunday night.
Flight got delayed 6h and then cancelled, resheduled on Friday night.
it’s 3am, I had to fight with the 1K desk to Be rebooked from JFK to PTY to SDU.
I arrive at JFK, check in for the 6am flight to PTY, I’m about to leave the check in desk and they tell me that I only have a paper ticket, that UA needs to reissue my ticket.
We called UA, were transfered 10 times, no one could help.
It was becoming tight, final boarding, still on hold... the Copa people where amazing. Finally 15 mins from departure time someone at UA re-issued it and Copa crew escorted me to the plane, I sat in my seat and they closed the door.
And made it for my week end in rio !
Flight got delayed 6h and then cancelled, resheduled on Friday night.
it’s 3am, I had to fight with the 1K desk to Be rebooked from JFK to PTY to SDU.
I arrive at JFK, check in for the 6am flight to PTY, I’m about to leave the check in desk and they tell me that I only have a paper ticket, that UA needs to reissue my ticket.
We called UA, were transfered 10 times, no one could help.
It was becoming tight, final boarding, still on hold... the Copa people where amazing. Finally 15 mins from departure time someone at UA re-issued it and Copa crew escorted me to the plane, I sat in my seat and they closed the door.
And made it for my week end in rio !
Mar 25, 2019, 9:45 am
#35
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Apr 7, 2019, 8:17 pm
#37
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,837
As a 1K, that has been the generally applicable policy for me. In fact, the only time I've ever been denied boarding in a premium cabin on a partner rebook was AC on a PAID F ticket that United sold as a fake insta up. United then reaccommodated me on AA.
Apr 7, 2019, 8:24 pm
#38
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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Sorry, it is absolutely NOT UA policy to rebook on an OAL (partner or not) in the upgraded class of service. If this is ever done, it is a cs accommodation which one should recognize as such (and thank one's lucky stars).
Apr 7, 2019, 8:33 pm
#39
Join Date: Nov 2017
Posts: 3,359
I have one data point to share. Back in late 2017, I was flying ORD > YYZ in J on a CPU'd flight which went MX at 2 AM on the runway (literally). Go back to the gate and Premier lane of Customer Service Desk had no qualms printing me a hotel voucher, $80 USD in meal vouchers and taxi vouchers to/from the hotel. As for rebooking the flight, they let me choose whatever flight I wanted. Ended up getting rebooked on an early afternoon AC flight in J. Was surprised by the amount of service offered on such a short trek (IIRC there was a cheese and deli spread with grapes and wine).
In general, I would always assume that if you've got an upgrade confirmed you're travelling in that fare class from now on. If they push back and say well you were upgraded remind them that it was the airline who confirmed your seat in J and promised to get you there in that class of service. Like all else in *A world, if at first you don't succeed HUCA, which in the case of an airport involves visiting multiple lounges and customer service desks until you get the answer you want!
Safe Travels,
James
In general, I would always assume that if you've got an upgrade confirmed you're travelling in that fare class from now on. If they push back and say well you were upgraded remind them that it was the airline who confirmed your seat in J and promised to get you there in that class of service. Like all else in *A world, if at first you don't succeed HUCA, which in the case of an airport involves visiting multiple lounges and customer service desks until you get the answer you want!
Safe Travels,
James
Apr 7, 2019, 11:25 pm
#40
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
I was told a couple of years ago that if I had already been checked in then as a 1K I was protected for cancelled flights and was protected on the flight but my travelling companion with no status was not protected and in fact was relegated to E- as UA had split the PNR. If my travel companion had been on the same PNR then the upgrade would have stuck. Had quite a long discussion as I had not agreed to the PNR being split and got the upgrade back.
Last year I was already checked in when my flight was cancelled and called the 1K desk to be told no upgrade space, pointed out I was already checked in so CS agent called the rate desk and got the upgraded seat for me as I was already checked in.
It was not enough to have the upgrade be successful I also need to be checked in for the flight.
This is based on these two specific experiences - YMMV.
Last year I was already checked in when my flight was cancelled and called the 1K desk to be told no upgrade space, pointed out I was already checked in so CS agent called the rate desk and got the upgraded seat for me as I was already checked in.
It was not enough to have the upgrade be successful I also need to be checked in for the flight.
This is based on these two specific experiences - YMMV.
Apr 8, 2019, 7:25 am
#41
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,075
Hmm. Well, my IRROPs have all occurred after check in (sometime while on the plane). Reason number 1001 to check in at T-24, watch your reservation like a hawk, set alerts for the flight ….
Apr 8, 2019, 8:58 am
#42
Join Date: Feb 2014
Posts: 397
I had an interesting twist on this happen last year. UA 59, FRA-SFO, diverted to KEV due to medical emergency. We spent the night in KEV as the crew turned illegal. I was GPU'ed into J on the original UA59, but that flight then terminated at KEV. The flight to SFO from KEV the next day (same plane, same crew, same passengers) was no longer UA59, but was now called UA2700. And I found myself in Y all of a sudden.
It took a rather spirited discussion with the phone agent and talking to a supervisor on the 1k line to reinstate my GPU.
It took a rather spirited discussion with the phone agent and talking to a supervisor on the 1k line to reinstate my GPU.
Apr 8, 2019, 9:03 am
#43
Join Date: Dec 2016
Programs: Mileage Plus 1K \\ ConciergeKey
Posts: 531
Happened to me on TPE - SFO - cancelled flight due to mechanical and I was on board via GPU.
BR took us and asked for everyone’s boarding pass to look at the fare class - I only had my mobile boarding pass and they booked me on BR Royal laurel. No questions asked.
BR took us and asked for everyone’s boarding pass to look at the fare class - I only had my mobile boarding pass and they booked me on BR Royal laurel. No questions asked.
Apr 8, 2019, 9:34 am
#44
Join Date: Dec 2009
Location: WAS
Posts: 3,006
I had an interesting twist on this happen last year. UA 59, FRA-SFO, diverted to KEV due to medical emergency. We spent the night in KEV as the crew turned illegal. I was GPU'ed into J on the original UA59, but that flight then terminated at KEV. The flight to SFO from KEV the next day (same plane, same crew, same passengers) was no longer UA59, but was now called UA2700. And I found myself in Y all of a sudden.
It took a rather spirited discussion with the phone agent and talking to a supervisor on the 1k line to reinstate my GPU.
It took a rather spirited discussion with the phone agent and talking to a supervisor on the 1k line to reinstate my GPU.
Apr 8, 2019, 9:45 am
#45
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,352
Then again, it could be worse. I originally thought it was Kiev (KBP), which would have added about 1500 total miles to the trip.
