Cancelled Flight w. Confirmed GPU
#17
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LX will simply transport the pax in the cabin that the original operator - UA - has rebooked the pax in. Same with any other airline.
If UA is willing to do (UA Y tix + GPU) = LX revenue Biz class, then the pax will fly in Business.
If UA does (UA Y tix + GPU) = LX revenue Economy class plus a good wish, then the pax will fly in Economy.
#18
Join Date: Jan 2017
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As a 1K, I’ve been reaccomodated on an upgraded ticket onto LH, AC, and BA before. On a paid J ticket I’ve been put on VS (terrible flight) and AA.
#19
Join Date: Dec 2017
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UA has always reaccomodated PZ/PN to paid business, even when operated by partner carries, and usually into full J.
One of the main reasons I’ve completely given up on AA and been loyal to UA.
One of the main reasons I’ve completely given up on AA and been loyal to UA.
#20
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#21
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As others have said, if UA cancels a UA flight you're already upgraded on (or cancels a connection creating a misconnect) UA will protect you on UA. That is to say, UA will force you into the front cabin on your new flight even if the award space is not there. Of course, this assumes there is actually a seat left on the flight you want; they won't oversell the front cabin for a rebooking.
Whenever I've ask UA execs about protecting upgrades on JV partners it's something they agree with in principle but say the sticking point is how to compensate the operating carrier for the upgrade.
Glad to hear it worked out! ^
As I understand a GA can rebook you on a JV partner - or anyone really, but let's keep it with JV partners - in business class. However just because you're rebooked in J on LH/AC/NH from an upgraded UA ticket does not mean LH/AC/NH will honor the ticket in the upgraded class.
My $0.02 is if you can get a UA GA to protect your upgrade on LH/AC/NH keep a low profile, try to check in online or get UA to issue your BP, avoid going to the lounge, avoid talking to the GA, and hope you can slip through the cracks.
I was once accommodated on Asiana in J by UA when I had a misconnect on the original UA confirmed GPU flight. I simply asked the 1K desk if I could be reaccomodated in J.. after a long hold, she booked and ticketed me in J on Asiana. The friendly Polaris club agents at SFO thought Asiana would refuse the ticket and downgrade me at checkin... but Asiana didn’t and I flew J on Asiana to my destination. I was sweating bullets all the way through checkin, boarding, and up to door closed and push back, but it worked. YMMV.
As I understand a GA can rebook you on a JV partner - or anyone really, but let's keep it with JV partners - in business class. However just because you're rebooked in J on LH/AC/NH from an upgraded UA ticket does not mean LH/AC/NH will honor the ticket in the upgraded class.
My $0.02 is if you can get a UA GA to protect your upgrade on LH/AC/NH keep a low profile, try to check in online or get UA to issue your BP, avoid going to the lounge, avoid talking to the GA, and hope you can slip through the cracks.
#22
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#23
Join Date: Dec 2017
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That said, as with all UA things, you might have to HUCA or talk to a second agent, but I always seem to eventually get through to someone reasonable at United (unlike at other airlines).
#24
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I encourage you to search for the many horror stories that have emerged from this. Can it work out? Sure! But often it does not ... LH is easier ... LX is terrible .... OZ seems to work ... NH is hit and miss. So it is all of the place and in these cases I always insist sin UA metal to not get into downgrade issues. So far I have only been downgraded intra-Europe ... and that was not a big deal but I sure would be pissed having to fly Y TATL or TPAC.
#25
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#26
Join Date: Jul 2011
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One time when a LH flight was late into FRA, causing me to miss a UA TATL flight on which I had been upgraded, the LH service desk at FRA did put me on a later LH flight in business. I didn't ask, they just did it. Had they not done so, I would have called UA and tried to get onto the next UA flight in business.
#27
Join Date: Dec 2015
Programs: UA Silver, AA Gold
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One time I had a confirmed RPU in the US, and the UA flight had IRROPS. The UA check in agent rebooked me on AA in first. I did not check in for the AA flight online (I think I didn’t have the AA PNR or something), but instead checked in with an AA agent. She immediately noticed the cheap ticket and sent me back to UA to tell them to rebook me in coach. To this day I wonder if I would have flown first if I had just checked in online and not talked to anyone.
#28
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One difference is that when AA processes the upgrade, they actually re-ticket the reservation showing the upgraded class of service. I don't believe UA does this with GPUs.
Now if the reason you've given up on AA is that they don't have any confirmable SWU space to begin with, then I totally get that!
#29
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Is there an official policy for cancelled flights with confirmed GPUs, or is it up to individual agents? I had a situation when a 1K agent claimed PZ bucket has to be available, and refused to rebook me into business as only revenue space was available, even for the next day. I hanged up and called again, and another agent rebooked me into revenue J on LH for the same day. I suspect the agents have a lot of discretion, and wonder what are the limits.
#30
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Ah. Well, in that case it's not a question of whether LX is "strict" or not.
LX will simply transport the pax in the cabin that the original operator - UA - has rebooked the pax in. Same with any other airline.
If UA is willing to do (UA Y tix + GPU) = LX revenue Biz class, then the pax will fly in Business.
If UA does (UA Y tix + GPU) = LX revenue Economy class plus a good wish, then the pax will fly in Economy.
LX will simply transport the pax in the cabin that the original operator - UA - has rebooked the pax in. Same with any other airline.
If UA is willing to do (UA Y tix + GPU) = LX revenue Biz class, then the pax will fly in Business.
If UA does (UA Y tix + GPU) = LX revenue Economy class plus a good wish, then the pax will fly in Economy.
Rebook Reservation ≠ Reissue Ticket.
One time when a LH flight was late into FRA, causing me to miss a UA TATL flight on which I had been upgraded, the LH service desk at FRA did put me on a later LH flight in business. I didn't ask, they just did it. Had they not done so, I would have called UA and tried to get onto the next UA flight in business.
Is there an official policy for cancelled flights with confirmed GPUs, or is it up to individual agents? I had a situation when a 1K agent claimed PZ bucket has to be available, and refused to rebook me into business as only revenue space was available, even for the next day. I hanged up and called again, and another agent rebooked me into revenue J on LH for the same day. I suspect the agents have a lot of discretion, and wonder what are the limits.