Why does UA's trash award search refuse to show JFK/LGA?
Mar 14, 2019, 3:46 pm
#16
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,923
The search function has been extremely buggy lately. I think they're doing lots of work on the back-end (no doubt to allow further "flyer friendly" revenue enhancements).
Every single time they've "updated" the website the functionality has decreased. It's exponentially less usable than it was say four years ago.
Every single time they've "updated" the website the functionality has decreased. It's exponentially less usable than it was say four years ago.
Mar 14, 2019, 6:22 pm
#18
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,923
You may scoff, but a website that used to be SO GOOD at booking and changing complex awards now chokes at even the simplest of changes. Kacee is correct. The website continues to deteriorate with horrible cosmetic facelifts that do nothing to address its systemic underlying problems.
Mar 15, 2019, 3:50 am
#20
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
I posted about this a few days ago on a different thread. The UA award search results seem inconsistent, and frequently defaults to EWR wether you enter JFK or NYC. The best workaround I can come up with (for now) is to carefully check the O/D in the search results, and adjust the station until the full set of NYC results appear.
And don’t use the UA app for this, use the UA website to receive increased flight options.
SL
And don’t use the UA app for this, use the UA website to receive increased flight options.
SL
Mar 15, 2019, 4:54 am
#21
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
You may scoff, but a website that used to be SO GOOD at booking and changing complex awards now chokes at even the simplest of changes. Kacee is correct. The website continues to deteriorate with horrible cosmetic facelifts that do nothing to address its systemic underlying problems.
Mar 15, 2019, 10:38 am
#22
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
It's taking ever longer to plan and book flights with UA that work and aren't prohibitively expensive. I can't help but think this is all by design by United to maximize turnover.
It is still possible, but-with great effort, and increasingly nuanced knowledge, to get a decent deal.
Mar 15, 2019, 11:32 am
#23
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Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
"Time wasters" is exactly how I'd describe it.
It's taking ever longer to plan and book flights with UA that work and aren't prohibitively expensive. I can't help but think this is all by design by United to maximize turnover.
It is still possible, but-with great effort, and increasingly nuanced knowledge, to get a decent deal.
It's taking ever longer to plan and book flights with UA that work and aren't prohibitively expensive. I can't help but think this is all by design by United to maximize turnover.
It is still possible, but-with great effort, and increasingly nuanced knowledge, to get a decent deal.
Mar 15, 2019, 11:35 am
#24
Join Date: Sep 2007
Location: Washington DC
Programs: Delta DM CO PE OZ GE AMTRAK
Posts: 524
Mar 16, 2019, 9:02 am
#27
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,883